Subject: RE: customer refuse to receive the delivery
From: Luma AbuSharekh <[email-masked]>
To: Homebox Delivery <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>, "HomeBox Customercare UAE" <[email-masked]>, crys_hb <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Homebox SkyGardenMA <[email-masked]>, Roaa Alismaeil <[email-masked]>
Date: Sat, 15 Apr 2023 12:35:57 +0000

[email-masked]<mailto:[email-masked]>

Best Regards,
Lama Abusharekh
Customer Experience Specialist

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Homebox Delivery [mailto:[email-masked]]
Sent: Saturday, April 15, 2023 3:28 PM
To: Roaa Alismaeil; Harsha Lasantha
Cc: HBUAE DELIVERY; HomeBox Customercare UAE; crys_hb; [email-masked]; Homebox SkyGardenMA
Subject: RE: customer refuse to receive the delivery

Dear team kindly check with cx and update

Call ID

Call Date

Invoice No

Cust Name

Cust Mobile

Reason

Sub Reason

Sub Sub Reason

Call Status

Call By

User Loc.

Call Detail

Closing Notes

Appr. Dept

Appr. Reason

Appr. Flag

Appr Notes

Appr.Date

Closed By

Closed Date

PendingNote No

Followup

4815689

4/15/2023 4:25:48 PM

29027201279120230408

JELEGAN JELEGAN

0581611558

CTD Exceptions

Operational - Retail

Wrong commitment

Closed

Nilesh Rathnayaka

UAE

cx refuse the partial delivery kinldy check again

-

-

-

257622

15-Apr-2023

Regards
Redeemer

From: Roaa Alismaeil <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 15 April 2023 2:39 PM
To: Harsha Lasantha <[email-masked]<mailto:[email-masked]>>
Cc: HBUAE DELIVERY <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Homebox SkyGardenMA <[email-masked]<mailto:[email-masked]>>
Subject: RE: customer refuse to receive the delivery

CAUTION: External email sender. Use care when clicking on links or opening attachments!
[email-masked]<mailto:[email-masked]>

Best Regards,
Roaa Alismaeil
Customer Experience Specialist

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Harsha Lasantha [mailto:[email-masked]]
Sent: Saturday, April 15, 2023 1:26 PM
To: HomeBox Customercare UAE; crys_hb; [email-masked]<mailto:[email-masked]>; Homebox SkyGardenMA
Cc: HBUAE DELIVERY
Subject: customer refuse to receive the delivery

Dear Team,
Please find the below CRM & do the needful,

Call ID

Call Date

Invoice No

Cust Name

Cust Mobile

Reason

Sub Reason

Sub Sub Reason

Call Status

Call By

User Loc.

Call Detail

Closing Notes

Appr. Dept

Appr. Reason

Appr. Flag

Appr Notes

Appr.Date

Closed By

Closed Date

PendingNote No

Followup

4814732

4/15/2023 2:25:01 PM

29027201279120230408

JELEGAN JELEGAN

0581611558

CTD Exceptions

Operational - Logistic

Customer not available

Closed

Harsha

UAE

customer refuse to receive the mattress. please check & do the needful.

-

-

-

103152

15-Apr-2023

Thanks & Regards,

  Harsha Lasantha
  Associate - COD
  T   :  +971 4 8215808
  M :  +971 565014479
  E  :  [email-masked]<mailto:[email-masked]>
  DWC Warehouse, Building Number : 3
  Dubai, UAE.
  www.homeboxstores.com<http://www.homeboxstores.com/>

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