Subject: Note Added - [#6058552] 9426130019 - Dimensions issue / return
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 15 Apr 2023 05:18:15 +0000

Hi ,    Zulema Pereira added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6058552    Subject:  9426130019 - Dimensions issue  / return   Requester: Patrick Porcia    Note Content:   <div class="WordSection1">
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<div class="MsoNormal"><strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">90x190+20 cm</span></strong></div>
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<div>From: Home Box &lt;[email-masked]&gt; <br>
<b>Sent:</b> Saturday, April 15, 2023 6:29 AM<br>
<b>To:</b> Faizal Maradeya &lt;[email-masked]&gt;; Zulema Pereira &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;; [email-masked]<br>
<b>Subject:</b> Fwd: [#6058552] - 9426130019 - Dimensions issue / return</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Hi Team,</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Dimensions Issue</span></b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Item Links : </span></b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
</span><b><span style="font-size:10.5pt;font-family:Roboto;color:#183247"> <a href="https://www.homeboxstores.com/ae/en/Decor-and-Furnishings/Bedding/Sheets-and-Pillow-Covers/HOME-BOX-Vera-Single-Microfibre-Fitted-Sheet---90x19025-cm/p/165281771" target="_blank" rel="noreferrer"><span style="color:#2C5CC5;text-decoration:none">https://www.homeboxstores.com/ae/en/Decor-and-Furnishings/Bedding/Sheets-and-Pillow-Covers/HOME-BOX-Vera-Single-Microfibre-Fitted-Sheet---90x19025-cm/p/165281771</span></a></span></b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
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</span><b><span style="font-size:10.5pt;font-family:Roboto;color:#183247"><a href="https://www.homeboxstores.com/ae/en/Kids-and-Youth/Bedding/Sheets-and-Pillow-Covers/HOME-BOX-Vera-Single-Microfibre-Fitted-Sheet---90x19025-cm/p/165281770" target="_blank" rel="noreferrer"><span style="color:#2C5CC5;text-decoration:none">https://www.homeboxstores.com/ae/en/Kids-and-Youth/Bedding/Sheets-and-Pillow-Covers/HOME-BOX-Vera-Single-Microfibre-Fitted-Sheet---90x19025-cm/p/165281770</span></a></span></b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">It is mentioned that the dimensions are
<strong><span style="font-family:Roboto">90x190+25 cm</span></strong> but customer received
<strong><span style="font-family:Roboto">90x190+20 cm. Please find the attached.</span></strong></span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
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</span><strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Kindly check and revert back to us if it is a content issue or just a wrong item so we can inform the customer.</span></strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br style="box-sizing: border-box">
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Thanks &amp; Regards,</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Ali Adil</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">On Fri, 14 Apr at 8:07 AM
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6058552" rel="noreferrer">#6058552</a> raised by Patrick Porcia (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Hi Team,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal" style="background:white"><b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Dimensions</span></b></div>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Issue</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">: </span></b><span style="font-size:10.5pt;font-family:-apple-system;color:black"><br>
</span><b><span style="font-size:10.5pt;font-family:Roboto;color:#183247"> <a href="https://www.homeboxstores.com/ae/en/Decor-and-Furnishings/Bedding/Sheets-and-Pillow-Covers/HOME-BOX-Vera-Single-Microfibre-Fitted-Sheet---90x19025-cm/p/165281771" rel="noreferrer">https://www.homeboxstores.com/ae/en/Decor-and-Furnishings/Bedding/Sheets-and-Pillow-Covers/HOME-BOX-Vera-Single-Microfibre-Fitted-Sheet---90x19025-cm/p/165281771</a></span></b><span style="font-size:10.5pt;font-family:-apple-system;color:black"><br>
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</span><b><span style="font-size:10.5pt;font-family:Roboto;color:#183247"><a href="https://www.homeboxstores.com/ae/en/Kids-and-Youth/Bedding/Sheets-and-Pillow-Covers/HOME-BOX-Vera-Single-Microfibre-Fitted-Sheet---90x19025-cm/p/165281770" rel="noreferrer">https://www.homeboxstores.com/ae/en/Kids-and-Youth/Bedding/Sheets-and-Pillow-Covers/HOME-BOX-Vera-Single-Microfibre-Fitted-Sheet---90x19025-cm/p/165281770</a></span></b><span style="font-size:10.5pt;font-family:-apple-system;color:black">
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<div class="MsoNormal" style="background:white"><span style="font-size:10.5pt;font-family:Roboto;color:#183247">It is mentioned</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.5pt;font-family:Roboto;color:#183247">that the dimensions are
<strong><span style="font-family:Roboto">90x190+25 cm</span></strong> but customer received
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<strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">90x190+20 cm. Please find the attached.</span></strong><span style="font-size:10.5pt;font-family:-apple-system;color:black"><br>
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</span><strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Kindly</span></strong>
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<strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">check and revert back to us if it is a content issue or just a wrong item so we can inform the customer.</span></strong><span style="font-size:10.5pt;font-family:-apple-system;color:black"><br>
</span><strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">​</span></strong><strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247;font-weight:normal"> </span></strong><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Thanks</span></div>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">&amp; Regards,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Ali Adil</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">On Fri, 14 Apr at 6:31 AM
<span class="separator">, Patrick Porcia &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">I already re ordered the bed sheets that I want, this time please make sure you give the right dimensions. I need 90x190+25cm not 90x190+20cm!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">My new order number is #9426470809</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Also please give me a refund for the delivery cost as all these wouldn't even happen if you guys didn't make this mistake. I don't want to pay delivery cost twice if it wasn't my
 mistake.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Also please find attachment for the wrong items that you sent me as per your request.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">On Fri, Apr 14, 2023, 6:21 AM Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</span></div>
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<span style='font-family:"Arial",sans-serif;color:black'>Dear Valued Customer,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style='font-family:"Arial",sans-serif;color:black'>Thank you for shopping at </span><span style="font-size:10.5pt;font-family:-apple-system"><a href="http://www.homeboxstores.com/" target="_blank" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#1155CC'>www.homeboxstores.com</span></a></span><span style='font-family:"Arial",sans-serif;color:black'>.</span><span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style='font-family:"Arial",sans-serif;color:black'>​</span><span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style='font-family:"Arial",sans-serif;color:black'>We are sorry that you've received an item with the wrong dimensions.</span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style='font-family:"Arial",sans-serif;color:black'>We would like to inform you that a return request has been created for order No. (<b>9426130019</b>) dated <b>14-04-2023</b>, and the request will be received by the courier partner,
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<b><span style='font-family:"Arial",sans-serif;color:black'>At the time of return/collection we request you to please take a picture of the return items and attach the same in this email.</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style='font-family:"Arial",sans-serif;color:black'>In the event that the returns are not received by the courier partner within the specified time, please contact us again in order to serve you to the fullest.</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style='font-family:"Arial",sans-serif;color:black'>Refund may require 7-15 additional business days once your item is collected and reached warehouse, refund will go to the original mode of payment.</span><span style="font-size:10.5pt;font-family:-apple-system"><br>
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</span><span style='font-family:"Arial",sans-serif;color:black'>We suggest that you place a new order and we will make sure to deliver the correct dimensions.</span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style='font-family:"Arial",sans-serif;color:black'>Once again, sincere apologies and thank you for your patience.</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style='font-family:"Arial",sans-serif;color:black'>Feel free to get in touch with us for further assistance.</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style='font-family:"Arial",sans-serif;color:black'>Your Friends,</span><span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style='font-family:"Arial",sans-serif;color:black'>The Homebox Support Team</span><span style="font-size:10.5pt;font-family:-apple-system">
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</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">6058552:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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