Subject: Re: Homebox Product on Amazon
From: "Malek Al. Hosan" <[email-masked]>
To: Anslem Misquitta <[email-masked]>
Cc: crys_hb <[email-masked]>, hblsmuae <[email-masked]>, syed ataullah <[email-masked]>, AMIR <[email-masked]>, Nada Hattar <[email-masked]>, Samer Aburamadan <[email-masked]>, "Sanaa.Hammad" <[email-masked]>, Deeksha <[email-masked]>, saurabh <[email-masked]>, murtaza kutiyanawala <[email-masked]>, Raja Ramachandran <[email-masked]>, Sameer Sadiq <[email-masked]>, "farah.badawi" <[email-masked]>, Taima Zeid <[email-masked]>
Date: Fri, 14 Apr 2023 03:32:22 -0700 (MST)

Hi Anslem. 

Thank you for the update. Same was shared with the team member and same will be followed. 

Regards. 
Malek. 

From: "Anslem Misquitta" <[email-masked]> 
To: "crys_hb" <[email-masked]>, "hblsmuae" <[email-masked]>, "syed ataullah" <[email-masked]>, "AMIR" <[email-masked]>, "Malek" <[email-masked]>, "Nada Hattar" <[email-masked]>, "Samer Aburamadan" <[email-masked]>, "Sanaa.Hammad" <[email-masked]> 
Cc: "Deeksha" <[email-masked]>, "saurabh" <[email-masked]>, "HomeBox Customercare UAE" <[email-masked]>, "murtaza kutiyanawala" <[email-masked]>, "Raja Ramachandran" <[email-masked]>, "Sameer Sadiq" <[email-masked]>, "farah.badawi" <[email-masked]>, "Taima Zeid" <[email-masked]> 
Sent: Friday, April 14, 2023 2:05:42 PM 
Subject: Homebox Product on Amazon 

Hi Team, 

Good Afternoon !!! 

This to give you an example/scenario on how Homebox product looks on amazon website and from where it is fulfilled. 

Below are 2 scenario and Screen Shots provided for better understanding. 

Scenario 1. If customer calls saying item is delivered by Amazon and does not have any invoice # for Homebox, please direct them to Amazon. (Amazon charges customers for fixing) 

Scenario 2. If customer calls saying item is delivered by Homebox, please ask for Invoice # and attend the query. 

I hope this simplifies so you ask the right questions to customers whenever any product is purchsed by Homebox on Amazon. 

Below Item is Fulfield by HOMBOX 

Below Item is Fulfilled by AMAZON 

Feel free to contact me if any help/clarification required. 

	

Anslem Misquitta 

Retail Operations - Customer Care 

T : 800 HOMEBOX (4663269) 

F : +971 4 5172380 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina 

P.O.Box 282028, UAE. 

[ http://www.homeboxstores.com/ | www.homeboxstores.com ] 

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