Subject: Note Added - [#5922365] 9421424483 / Pending Refund WWD
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 14 Apr 2023 09:35:49 +0000

Hi ,    Pukar Thapa added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5922365    Subject:  9421424483 / Pending Refund WWD   Requester: Fatema Almehairi    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Dear Murtaza </span></div>
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<span style="mso-fareast-language:EN-US">  </span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:#183247">Pullout item received was done please check.  </span><span style="mso-fareast-language:EN-US"></span>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">                                                                                     Jivan bagale</span></div>
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<div class="MsoNormal" style="line-height:105%"><span style='font-size:10.0pt;line-height:105%;font-family:"Futura Std Medium";color:#5F5F5F'>HB SUPPLY CHAIN</span></div>
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<span style='font-size:10.0pt;line-height:105%;font-family:"Futura Std Medium";color:#5F5F5F'>HAPPINESS Every were
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<div class="MsoNormal" style="line-height:105%"><span style='font-size:9.0pt;line-height:105%;font-family:"Futura Std Book";color:#7F7F7F'> M  :  +971 523350269</span></div>
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<div class="MsoNormal" style="line-height:105%"><span style='font-size:9.0pt;line-height:105%;font-family:"Futura Std Book";color:#7F7F7F'> DWC Landmark Group</span></div>
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<div class="MsoNormal" style="line-height:105%"><span style='font-size:9.0pt;line-height:105%;font-family:"Futura Std Book";color:#7F7F7F'> Al-Makhtoom Airport</span></div>
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<span style='font-size:9.0pt;line-height:105%;font-family:"Futura Std Book";color:#7F7F7F'> P.O.Box 282028, UAE.</span><span style="font-size:9.0pt;line-height:105%;color:#7F7F7F"></span>
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<span style='font-size:9.0pt;line-height:105%;font-family:"Futura Std Book";color:#7F7F7F'> </span><a href="http://www.homeboxstores.com/" title="Original URL:
http://www.homeboxstores.com/

Click to follow link." rel="noreferrer"><span style='font-size:9.0pt;line-height:105%;font-family:"Futura Std Book";color:#7F7F7F'>www.homeboxstores.com</span></a><span style="font-size:12.0pt;line-height:105%"></span>
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<div>From:<span lang="EN-US"> Murtaza Kutiyanawala &lt;[email-masked]&gt;
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<b>Sent:</b> Friday, April 14, 2023 12:43 PM<br>
<b>To:</b> Home Box &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;; [email-masked]; Mujiburrahman Hajamydeen &lt;[email-masked]&gt;; Pukar Thapa &lt;[email-masked]&gt;; Ramesh Veluchamy &lt;[email-masked]&gt;;
 Homebox Delivery &lt;[email-masked]&gt;; Shiraj Qureshi &lt;[email-masked]&gt;; Sandeep Hari &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5922365] - 9421424483 / Pending Refund WWD</span>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'><a id="OWAAM0F3563BB9D2A416BBD64B6025C8CAC10" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Trebuchet MS",sans-serif;text-decoration:none'>@Home
 Box</span></a> – refund is done, please close the ticket </span></div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Murtaza Kutiyanawala</span></b></div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#5F5F5F'>Team Lead – Customer Care
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#7F7F7F'>T   :  +971 4 517 2300</span><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'></span>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#7F7F7F'>E   : </span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Trebuchet MS",sans-serif'>m</span><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>[email-masked]</span></a><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#7F7F7F'>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#7F7F7F'>Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.</span></div>
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<a href="http://www.homeboxstores.com/" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>www.homeboxstores.com</span></a><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'></span>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Ramesh Veluchamy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, April 14, 2023 9:30 AM<br>
<b>To:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Pukar Thapa &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Mujiburrahman Hajamydeen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Homebox Delivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Shiraj Qureshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sandeep Hari &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> [#5922365] - 9421424483 / Pending Refund WWD</span>
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<div class="MsoNormal"><span lang="en-AE">Dear Jiven.</span></div>
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<div class="MsoNormal"><span lang="en-AE">Kindly check and update the pending refund case on top priority..</span></div>
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<div class="MsoNormal"><span lang="en-AE">Thanks &amp; Regards</span></div>
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<div class="MsoNormal"><span lang="en-AE">Ramesh.V</span></div>
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<div class="MsoNormal"><span lang="en-AE">Senior Supervisor - DC</span></div>
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<div class="MsoNormal"><span lang="en-AE">T   :  +971 48215922</span></div>
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<div class="MsoNormal"><span lang="en-AE">M:  +971 501647973</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, April 13, 2023 6:43 PM<br>
<b>To:</b> Ramesh Veluchamy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Harikrishnan Kurup &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5922365] - 9421424483 / Pending Refund WWD</span>
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<b><i><span lang="en-AE" style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<strong><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system;color:#183247">Escalation 2 / Reminder</span></strong><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span lang="en-AE" style="font-size:10.5pt;font-family:Roboto;color:#183247">Hi Ramesh,</span><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<b><span lang="en-AE" style="font-size:10.5pt;font-family:Roboto;color:#183247">Pending Refund WWD</span></b><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<b><span lang="en-AE" style="font-size:10.5pt;font-family:Roboto;color:#183247">Order No: 9421424483 </span></b><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<b><span lang="en-AE" style="font-size:10.5pt;font-family:Roboto;color:#183247">Order Date: 22-Mar-2023</span></b><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span lang="en-AE" style="font-size:10.5pt;font-family:Roboto;color:#183247">Problem Statement:cx complaining that the item pulled out on 7 April .the RMA created the refund not yet , kindly do the needful    </span><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span lang="en-AE" style="font-size:10.5pt;font-family:Roboto;color:#183247">Thanks &amp; Regards, </span><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span lang="en-AE" style="font-size:10.5pt;font-family:Roboto;color:#183247">Laith </span><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">On Wed, 12 Apr at 8:42 PM
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<div class="MsoNormal"><strong><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">Escalation 2
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<span lang="en-AE" style="font-size:10.5pt;font-family:Roboto;color:#183247">Hi Ramesh,</span><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<b><span lang="en-AE" style="font-size:10.5pt;font-family:Roboto;color:#183247">Pending Refund WWD</span></b><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<b><span lang="en-AE" style="font-size:10.5pt;font-family:Roboto;color:#183247">Order No: 9421424483 </span></b><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<b><span lang="en-AE" style="font-size:10.5pt;font-family:Roboto;color:#183247">Order Date: 22-Mar-2023</span></b><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span lang="en-AE" style="font-size:10.5pt;font-family:Roboto;color:#183247">Problem Statement:cx complaining that the item pulled out on 7 April .the RMA created the refund not yet , kindly do the needful    </span><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span lang="en-AE" style="font-size:10.5pt;font-family:Roboto;color:#183247">Thanks &amp; Regards, </span><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span lang="en-AE" style="font-size:10.5pt;font-family:Roboto;color:#183247">Laith </span><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">On Tue, 11 Apr at 7:44 PM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><strong><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">Gentle Reminder </span></strong></div>
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<span lang="en-AE" style="font-size:10.5pt;font-family:Roboto;color:#183247">Hi Harikrishnan,</span><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<b><span lang="en-AE" style="font-size:10.5pt;font-family:Roboto;color:#183247">Pending Refund WWD</span></b><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<b><span lang="en-AE" style="font-size:10.5pt;font-family:Roboto;color:#183247">Order No: 9421424483 </span></b><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<b><span lang="en-AE" style="font-size:10.5pt;font-family:Roboto;color:#183247">Order Date: 22-Mar-2023</span></b><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span lang="en-AE" style="font-size:10.5pt;font-family:Roboto;color:#183247">Problem Statement:cx complaining that the item pulled out on 7 April .the RMA created the refund not yet , kindly do the needful    </span><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span lang="en-AE" style="font-size:10.5pt;font-family:Roboto;color:#183247">Thanks &amp; Regards, </span><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span lang="en-AE" style="font-size:10.5pt;font-family:Roboto;color:#183247">Laith </span><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">On Mon, 10 Apr at 3:32 PM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5922365" rel="noreferrer">#5922365</a> raised by Fatema Almehairi (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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<span lang="en-AE" style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Harikrishnan,</span><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span lang="en-AE" style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Refund WWD</span></b><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span lang="en-AE" style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">No: 9421424483 </span></b><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span lang="en-AE" style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Date: 22-Mar-2023</span></b><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="en-AE" style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Statement:cx complaining that the item pulled out on 7 April .the RMA created the refund not yet , kindly do the needful    </span><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="en-AE" style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">&amp; Regards, </span><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="en-AE" style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Laith </span><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system"></span>
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</span><span lang="en-AE" style="font-size:1.0pt;font-family:fdtktid;color:white">5922365:1125156</span><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">
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