Subject: Note Added - [#6033065] 9423476594 - WWD issue
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 13 Apr 2023 17:00:45 +0000 (UTC)

Hi ,    Mansoorullah Enayathullah added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6033065    Subject:  9423476594 - WWD issue   Requester: Malikka.rohatgi    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAM320C005588D846A5A5D665858F8AA5D0" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Home Box</span></a>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Mansoor </div>
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<div>From: Home Box &lt;[email-masked]&gt; <br>
<b>Sent:</b> Thursday, April 13, 2023 8:11 AM<br>
<b>To:</b> HBUAE DELIVERY &lt;[email-masked]&gt;; HB Warehouse &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;; [email-masked]<br>
<b>Subject:</b> Fwd: [#6033065] - 9423476594 - WWD issue</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6033065" rel="noreferrer">#6033065</a> raised by Malikka.rohatgi (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Hi</span></div>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Team,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Damaged</span></b></div>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Issue</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Order</span></b></div>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">No: 9423476594</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Date: 01-Apr-2023</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style='font-family:"Arial",sans-serif;color:black'>No: 4808170</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Problem</span></strong></div>
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<strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Statement:</span></strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white"> ​Cx complained that the item (<strong><span style="font-family:Roboto">Haddam
 Chair with Stool - Pink</span></strong>) is making a creaking sound while sitting.</span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Please find the attached video.</span><span style="font-size:10.5pt;font-family:-apple-system"><br>
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</span><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white"> Kindly check</span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">and assist.</span><span style="font-size:10.5pt;font-family:-apple-system">
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Thanks</span></div>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">&amp; Regards, </span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Ali</span></div>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Adil</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">On Wed, 12 Apr at 9:44 PM
<span class="separator">, Malikka.rohatgi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Dear Team,
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please find enclosed. Request you to look into the matter at the earliest.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">On Wed, Apr 12, 2023 at 7:36 AM Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">This email concerns your Customer Service case # 6033065</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email
 below for us to help us resolve your query.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Looking forward to your response.</span></div>
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<span lang="AR-SA" style="font-size:10.5pt">عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 6033065<br>
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نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
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نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
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نتطلع الى ردكم.</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">-——</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Ali Adil :
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Malikka,<br>
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Thank you for contacting us. <br>
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​We would be happy to help you. However, for us to check and investigate, we would need some more information. Please share with us the images and a video demonstrating the issue so we can check and assist you further.<br>
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Looking forward to hearing from you.<br>
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Your friends,<br>
The Support Team</span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>6033065:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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