Subject: Note Added - [#5936579] 29030204304820220410 - Mattress Complaint Follow Up
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 13 Apr 2023 12:00:31 +0000 (UTC)

Hi ,    crys_hb added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5936579    Subject:  29030204304820220410 - Mattress Complaint Follow Up   Requester: Abu Ayaan    Note Content:   <div>dear team <br><br>the cx is very upset kindly do the needful ASAP<br><br>best regrades<br><br>bushra <br>________________________________________<br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote"><div>From: Home Box [[email-masked]]<br>Sent: Wednesday, April 12, 2023 4:58 AM<br>To: [email-masked]<br>Cc: [email-masked]; crys_hb; [email-masked]; [email-masked]<br>Subject: Fwd: [#5936579] - 29030204304820220410 - Mattress Complaint Follow Up<br><br>Urgent Reminder<br><br>Hi Ahmed,<br><br>Mattress Complaint Follow Up<br><br>Order No: 29030204304820220410<br>Order Date: 10-Apr-2022<br>CRM No:4587189<br><br>Problem Statement: (EC-P-Aroma 90 x190 x15 cm Kids Foam Mattress)<br>Cx complained that the mattress was sagging. Please find the attached images.<br><br>CRM #4587189 was approved on 6/2/2023 and there were no updates after that, Cx is following and he's all over social media.<br><br>[<a href="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzEyODQyMCwiZG9tYWluI
 joibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.SLZKZXjUs4dgsWdzButxSx1jSRJ6HUQa7Z0KrKXySLY" rel="noreferrer">https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzEyODQyMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.SLZKZXjUs4dgsWdzButxSx1jSRJ6HUQa7Z0KrKXySLY</a>]<br><br>Kindly check and do the needful.<br><br>Thanks &amp; Regards,<br>Ali Adil<br>On Mon, 10 Apr at 2:29 AM , Home Box &lt;[email-masked]&gt; wrote:<br><br>Escalation Level 3 Reminder!<br><br>Hi Ahmed,<br><br>Mattress Complaint Follow Up<br><br>Order No: 29030204304820220410<br>Order Date: 10-Apr-2022<br>CRM No:4587189<br><br>Problem Statement: (EC-P-Aroma 90 x190 x15 cm Kids Foam Mattress)<br>Cx complained that the mattress was sagging. Please find the attached images.<br><br>CRM #4587189 was approved on 6/2/2023 and there were no updates after that, Cx is following and he's
  all over social media.<br>[<a href="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjkzNDUwNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.9zhcZZPyynTnxG2OztsKhL81jlxv2VOBKLTFTgTCbG4" rel="noreferrer">https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjkzNDUwNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.9zhcZZPyynTnxG2OztsKhL81jlxv2VOBKLTFTgTCbG4</a>] Kindly check and do the needful.<br><br>Thanks &amp; Regards,<br>Jok Kuol,<br><br><br>On Sat, 8 Apr at 12:53 AM , Home Box &lt;[email-masked]&gt; wrote:<br>Escalation Level 3.<br><br>Hi Ahmed,<br><br>Mattress Complaint Follow Up<br><br>Order No: 29030204304820220410<br>Order Date: 10-Apr-2022<br>CRM No:4587189<br><br>Problem Statement: (EC-P-Aroma 90 x190 x15 cm Kids Foam Mattress)<br>Cx complained that the mattr
 ess was sagging. Please find the attached images.<br><br>CRM #4587189 was approved on 6/2/2023 and there were no updates after that, Cx is following and he's all over social media.<br><br>Kindly check and do the needful.<br><br>Thanks &amp; Regards,<br>Aws<br><br>[<a href="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjg0MTI4OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.9KBHgCtS5JeAZUYSQjtbyAXdiAxBlZGmF31oSsYMzyA" rel="noreferrer">https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjg0MTI4OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.9KBHgCtS5JeAZUYSQjtbyAXdiAxBlZGmF31oSsYMzyA</a>]<br>On Wed, 29 Mar at 11:47 AM , Home Box &lt;[email-masked]&gt; wrote:<br>Hi Abu Ayaan, For the trouble we have caused you, we sincerely regret. Please make sure that we stay in t
 ouch with the appropriate team as they investigate the situation. Our top focus is finding a solution to this problem. To keep you informed, we will get in touch with you soon.<br><br>5936579:1125156<br>
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