Subject: RE: Wrong commitment Ref 4808548
From: Roaa Alismaeil <[email-masked]>
To: Abdul Hameed Rasheed <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>, crys_hb <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Thu, 13 Apr 2023 07:28:03 +0000

[email-masked]<mailto:[email-masked]>

Best Regards,
Roaa Alismaeil
Customer Experience Specialist

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Abdul Hameed Rasheed [mailto:[email-masked]]
Sent: Thursday, April 13, 2023 10:25 AM
To: crys_hb; HomeBox Customercare UAE; [email-masked]
Cc: HBUAE DELIVERY
Subject: Wrong commitment Ref 4808548

Dear Team

Call ID

Call Date

Invoice No

Cust Name

Cust Mobile

Reason

Sub Reason

Sub Sub Reason

Call Status

Call By

User Loc.

Call Detail

Closing Notes

Appr. Dept

Appr. Reason

Appr. Flag

Appr Notes

Appr.Date

Closed By

Closed Date

PendingNote No

Followup

4808548

4/13/2023 11:23:18 AM

9424477563

Burak Come

502437266

CTD Exceptions

Operational - Retail

Wrong commitment

Closed

Abdul Hameed

UAE

As Per Driver Customer not available in home and key with security will come till fixing and he will acknowledge and informed crew to share the picture to cx once fixed. in case of any pending found will complete with in 24hrs. and same info given to driver they will do.

-

-

-

220841

13-Apr-2023

Thanks & Regards
Abdul Hameed.R
Landline -04821 5931
Mob +971 50 614 2204

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