Subject: New Reply Received - Address update for collection - 9420401061
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 07 Apr 2023 04:55:38 +0000

Hi Ali Adil,  The customer has responded to the ticket.  Address update for collection - 9420401061  Ticket comment <div dir="ltr">Hi, <div><br></div>
<div>Actually none of you were able to resolve this issue. It was only the driver IMRAN whose area is in Al Rigga went over and beyond to collect my item even though it is 10pm last night. Your Chat support proved of no use, even in updating address and mobile number. 6 people lack attention to details especially the first person I have chatted with who did not even update my information. The rest Jinana and Ali have followed the same. </div>
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<div>Kudos to IMRAN who is the only person with compassion and provided resolution everyone else lack the training, skills and capacity to perform their job and duty. waste of employment hiring them. </div>
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<div>I will await on the refund but please process it asap</div>
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<div>Sincerely, </div>
<div>michelle </div>
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<div>On Fri, Apr 7, 2023 at 7:17 AM Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr"><div dir="ltr">Hi Michelle,<br><br>Thank you for shopping with us.<br><br>We sincerely apologize for the inconvenience caused.<br><br>We would like to inform you that the item for return has been collected successfully from you as of January April 6. Kindly note that after the collection, it takes 2–3 business days to reach our warehouse, and it takes 1–2 business days from the time we receive your return to conduct a quality check and issue your refund.<br><br>Refund may require 7-14 additional business days to process as per the bank norms which will go to your original payment method.<br><br>We are going to make sure that we are providing our services to the fullest.<br><br>Feel free to contact us if you have any further inquiries.<br><br>your friends.<br>The Support Team<br>
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<div>Regards,<br>
</div>Michelle Gregorio<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5967972