Subject: RE: wrong commitment
From: crys_hb <[email-masked]>
To: Homebox Delivery <[email-masked]>, "HomeBox Customercare UAE" <[email-masked]>, "Homebox Deerfieldma" <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>
Date: Thu, 6 Apr 2023 15:35:09 +0000

Hi team,

as a ref#4751492 cx want us to arrange for the replacement this week asap and if it was a wrong one again she will not accept anything but refund and an apology pls check and do the needful.

regards,
shrouq
________________________________________
From: Homebox Delivery [[email-masked]]
Sent: Friday, March 31, 2023 11:06 AM
To: HomeBox Customercare UAE; crys_hb; Homebox Deerfieldma; [email-masked]
Cc: HBUAE DELIVERY
Subject: wrong commitment

Dear team
Kindly find the crm and do the needful

Call ID

Call Date

Invoice No

Cust Name

Cust Mobile

Reason

Sub Reason

Sub Sub Reason

Call Status

Call By

User Loc.

Call Detail

Closing Notes

Appr. Dept

Appr. Reason

Appr. Flag

Appr Notes

Appr.Date

Closed By

Closed Date

PendingNote No

Followup

4765481

3/31/2023 12:05:39 PM

29052101652520230221

MS.BASIL BELBEISI

0564466308

CTD Exceptions

Other - CTD Exception

Customer no answer / Sw/off

Closed

Nilesh Rathnayaka

UAE

ref crm 4751492, pending delivery team went to replace 3 seater sofa but cx refused to receive kinldy check with cx

-

-

-

257622

31-Mar-2023

Regards
Redeemer
04821 5925

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