Subject: RE: ( urgent ) Kindly Rebill the order to SWD #29062613229920230330
From: Homebox zccma <[email-masked]>
To: crys_hb <[email-masked]>, Homebox zccsm <[email-masked]>, HBUAE DELIVERY <[email-masked]>, HB Warehouse <[email-masked]>
Cc: Homebox zccacc <[email-masked]>, Lijo Joseph <[email-masked]>, Nada Hattar <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Thu, 6 Apr 2023 10:22:14 +0000

Dear Team,

We have spoke to cx as cx is ready to take delivery on 11th we have rebilled it as swd

-----Original Message-----
From: crys_hb <[email-masked]>
Sent: Thursday, April 6, 2023 12:00 PM
To: crys_hb <[email-masked]>; Homebox zccsm <[email-masked]>; HBUAE DELIVERY <[email-masked]>; HB Warehouse <[email-masked]>
Cc: Homebox zccma <[email-masked]>; Homebox zccacc <[email-masked]>; Lijo Joseph <[email-masked]>; Nada Hattar <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; crys_hb <[email-masked]>; [email-masked]
Subject: RE: ( urgent ) Kindly Rebill the order to SWD #29062613229920230330
Importance: High

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Dear team,

the cx will visit the store and di as issue there , he is so upset for the delaying and wants to deliver his item ASAP

Kindly call the cx urgently

as customer asked for compensation according to this delaying

Order # 29062613229920230330

kindly check and advice

Regards

Raza
________________________________________
From: crys_hb
Sent: Wednesday, April 05, 2023 1:47 PM
To: Homebox Delivery; Homebox zccma; HomeBox Customercare UAE; [email-masked]
Cc: HBUAE DELIVERY
Subject: RE: Kindly Rebill the order to SWD #29062613229920230330

dear team,

cx wants a call back for any update.

regards,
shahed
________________________________________
From: Homebox Delivery [[email-masked]]
Sent: Wednesday, April 05, 2023 8:51 AM
To: Homebox zccma; HomeBox Customercare UAE; crys_hb; [email-masked]
Cc: HBUAE DELIVERY
Subject: Kindly Rebill the order to SWD #29062613229920230330

Dear Team,
Please find the below CRM & do the needful,

Call ID

Call Date

Invoice No

Cust Name

Cust Mobile

Reason

Sub Reason

Sub Sub Reason

Call Status

Call By

User Loc.

Call Detail

Closing Notes

Appr. Dept

Appr. Reason

Appr. Flag

Appr Notes

Appr.Date

Closed By

Closed Date

PendingNote No

Followup

4781526

4/5/2023 9:24:30 AM

29062613229920230330

Rashedd Saeed

971563331577

CTD Exceptions

Operational - Retail

Wrong commitment

Closed

Ramesh Narayanan

UAE

All are SSD item Not possible to get the item please change the bill to SWD ,so we cannot fulfill the delivery today kindly inform to the customer

-

-

-

256212

05-Apr-2023

Thank,
Ramesh
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com