Subject: RE: No Space # 9422934404
From: Roaa Alismaeil <[email-masked]>
To: Mansoorullah Enayathullah <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>, "HomeBox Customercare UAE" <[email-masked]>, crys_hb <[email-masked]>, Luma Alzubaidi <[email-masked]>, Sarah Otoum <[email-masked]>, "[email-masked]" <[email-masked]>, Amal Aldughmi <[email-masked]>
Date: Wed, 5 Apr 2023 15:57:06 +0000

Dear  [email-masked]<mailto:[email-masked]>

Try again to call the cx to confirm with the below mail , but cx not answering , if cx call back  before the end of the delivery he will be inform , unless will confirm with him for a reschedule  as next available day

Best Regards,
Roaa Alismaeil
Customer Experience Specialist

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Mansoorullah Enayathullah [mailto:[email-masked]]
Sent: Wednesday, April 5, 2023 6:42 PM
To: Roaa Alismaeil
Cc: HBUAE DELIVERY; HomeBox Customercare UAE; crys_hb; Luma Alzubaidi; Sarah Otoum; [email-masked]; Amal Aldughmi
Subject: RE: No Space # 9422934404

Hi @Roaa Alismaeil<mailto:[email-masked]>

As per team waited for the long time but cx not confirm to fix shoe cabinet due no space to fix sliding wardrobe and we receive reply from CCC that cx not answer and we inform to moved as team told that security also not allowing

Kindly check with cx confirm that team will come and fix shoe cabinet and if space is there will sliding wardrobe and team need a confirm that and scared that cx will lock the team and will insist to fix wardrobe in congested space .

Team need assurance that cx will not lock them then team will come .

Kindly contact team :
Naveed YSN

506204930

Regards,
Mansoor

From: Roaa Alismaeil <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, April 5, 2023 7:33 PM
To: Mansoorullah Enayathullah <[email-masked]<mailto:[email-masked]>>
Cc: HBUAE DELIVERY <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; Luma Alzubaidi <[email-masked]<mailto:[email-masked]>>; Sarah Otoum <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Amal Aldughmi <[email-masked]<mailto:[email-masked]>>
Subject: RE: No Space # 9422934404

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear  [email-masked]<mailto:[email-masked]>

Kindly  advice  urgent on the below , the team left , and cx on the line insist for fixing for the  shoe cabinet  , cx on the line he refused to hung up the call without confirm that the team will beck to fix the item

Best Regards,
Roaa Alismaeil
Customer Experience Specialist

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Amal Aldughmi
Sent: Wednesday, April 5, 2023 6:22 PM
To: Roaa Alismaeil; Mansoorullah Enayathullah
Cc: HBUAE DELIVERY; HomeBox Customercare UAE; crys_hb; Luma Alzubaidi; Sarah Otoum; [email-masked]<mailto:[email-masked]>
Subject: RE: No Space # 9422934404
Importance: High

Dear [email-masked]<mailto:[email-masked]>

The driver refused to fix the shoe cabinet, please confirm to back to him,  the cx is very angry and refusing to end the call.

Kindly advise.

Best regards,

Amal

From: Roaa Alismaeil
Sent: Wednesday, April 5, 2023 5:50 PM
To: Mansoorullah Enayathullah
Cc: HBUAE DELIVERY; HomeBox Customercare UAE; crys_hb; Luma Alzubaidi; Sarah Otoum; [email-masked]<mailto:[email-masked]>
Subject: RE: No Space # 9422934404

Dear [email-masked]<mailto:[email-masked]>

Cx still not answering

Best Regards,
Roaa Alismaeil
Customer Experience Specialist

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Mansoorullah Enayathullah [mailto:[email-masked]]
Sent: Wednesday, April 5, 2023 5:47 PM
To: Roaa Alismaeil
Cc: HBUAE DELIVERY; HomeBox Customercare UAE; crys_hb; Luma Alzubaidi; Sarah Otoum; [email-masked]<mailto:[email-masked]>
Subject: RE: No Space # 9422934404

Hi @Roaa Alismaeil<mailto:[email-masked]>

Kindly check again .

Regards,
Mansoor

From: Roaa Alismaeil <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, April 5, 2023 6:46 PM
To: Mansoorullah Enayathullah <[email-masked]<mailto:[email-masked]>>
Cc: HBUAE DELIVERY <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; Luma Alzubaidi <[email-masked]<mailto:[email-masked]>>; Sarah Otoum <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: RE: No Space # 9422934404

CAUTION: External email sender. Use care when clicking on links or opening attachments!
[email-masked]<mailto:[email-masked]>

Best Regards,
Roaa Alismaeil
Customer Experience Specialist

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Mansoorullah Enayathullah [mailto:[email-masked]]
Sent: Wednesday, April 5, 2023 5:40 PM
To: HomeBox Customercare UAE; crys_hb; Luma Alzubaidi; Sarah Otoum; [email-masked]<mailto:[email-masked]>
Cc: HBUAE DELIVERY
Subject: No Space # 9422934404

Dear team,
Please find the below CRM and do the needful
Call ID

Call Date

Invoice No

Cust Name

Cust Mobile

Reason

Sub Reason

Sub Sub Reason

Call Status

Call By

User Loc.

Call Detail

Closing Notes

Appr. Dept

Appr. Reason

Appr. Flag

Appr Notes

Appr.Date

Closed By

Closed Date

PendingNote No

Followup

4784489

4/5/2023 6:39:13 PM

9422934404

Mohammad Abdullattif

561117759

CTD Exceptions

Operational - Retail

No Space

Closed

Mansoorvllah.E

UAE

Fortaleza Luis Sliding Door Wardrobe - Brown - Mentioned item there is no space to fix , kindly check and do the needful. Team : Naveed YSN

-

-

-

247900

05-Apr-2023

Thanks & Regards

Mansoorullah

Associate-COD

T :+971 4821 5800

DWC Warehouse, Building Number : 3

UAE.

www.homeboxstores.com<http://www.homeboxstores.com>

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>