Subject: RE: 29001004121620210726 -pull out for repair
From: Gopinath Janakiraman <[email-masked]>
To: Murtaza Kutiyanawala <[email-masked]>, Shiraj Qureshi <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, HBUAE DELIVERY <[email-masked]>, Mansoorullah Enayathullah <[email-masked]>, crys_hb <[email-masked]>, HB Warehouse <[email-masked]>, Tanveer Haque <[email-masked]>, Rameez Shaikh <[email-masked]>, Sameer Sadiq <[email-masked]>, Raja Ramachandran <[email-masked]>, hblsmuae <[email-masked]>
Date: Wed, 5 Apr 2023 10:54:53 +0000

Dear @Murtaza Kutiyanawala,

Below given Cx sofa rectification completed on today, we will process the delivery on tomorrow,

NOTE: Pls find the attached CRM details, in that store team requested to do delivery in Cx new address ( Old Address Sharjah / New Address Dubai ) so we are delivering the sofa to new address tomorrow, Pls Inform to Cx in future if they have any issue in items, we can't do any service for those products as per SOP. FYKI

Thanks & Regards,
  Gopinath J
  M:  +971 545139679
  E  :  [email-masked]
  DWC building no-3 landmark warehouse
  P.O.Box 282028, UAE.
 www.homeboxstores.com

-----Original Message-----
From: Murtaza Kutiyanawala <[email-masked]>
Sent: Wednesday, April 5, 2023 2:15 PM
To: Shiraj Qureshi <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>; HBUAE DELIVERY <[email-masked]>; Mansoorullah Enayathullah <[email-masked]>; crys_hb <[email-masked]>; HB Warehouse <[email-masked]>; Tanveer Haque <[email-masked]>; Rameez Shaikh <[email-masked]>; Sameer Sadiq <[email-masked]>; Raja Ramachandran <[email-masked]>; hblsmuae <[email-masked]>
Subject: RE: 29001004121620210726 -pull out for repair

Hi Shiraj,

Request you to look in to the sofa repair cases, for the below case the sofa was pulled out on the 27th March for repair and till date  there is no update of the repair status and the team is not responding to emails as well.

Murtaza Kutiyanawala
Team Lead – Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 2414
F   :  +971 4 517 2380
E   : [email-masked]
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com

-----Original Message-----
From: crys_hb <[email-masked]>
Sent: Wednesday, April 5, 2023 2:04 PM
To: Mansoorullah Enayathullah <[email-masked]>; HBUAE DELIVERY <[email-masked]>; HB Warehouse <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>
Subject: RE: 29001004121620210726 -pull out for repair
Importance: High

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Dear Team,

as ref#4776225 - 4754782

kindly note that the cx was very angry - he wants his sofa

please check and advice

Regards

bushra
________________________________________
From: crys_hb
Sent: Tuesday, April 04, 2023 1:19 PM
To: Mansoorullah Enayathullah; HBUAE DELIVERY; HB Warehouse
Cc: HomeBox Customercare UAE
Subject: RE: 29001004121620210726 -pull out for repair

Dear Team,

as ref#4776225 - 4754782
kindly note that the cx was very angry - he wants his sofa please check and advice

Regards
NajwaDear Team,

as ref#4776225 - 4754782
kindly note that the cx was very angry - he wants his sofa please check and advice

Regards
Najwa
________________________________________
From: Mansoorullah Enayathullah [[email-masked]]
Sent: Friday, March 24, 2023 5:14 PM
To: crys_hb; HBUAE DELIVERY; HB Warehouse
Cc: HomeBox Customercare UAE
Subject: RE: 29001004121620210726 -pull out for repair

Hi @crys_hb

We have arranged the pull out for repair tomorrow, kindly confirm the cx availability .

Regards,
Mansoor

-----Original Message-----
From: crys_hb <[email-masked]>
Sent: Thursday, March 23, 2023 10:41 AM
To: HBUAE DELIVERY <[email-masked]>; HB Warehouse <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>
Subject: RE: 29001004121620210726 -pull out for repair
Importance: High

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Dear team ,

a kind reminder

cx keep calling and he needs the pullout to be done by today

kindly check

Regards

Razan
________________________________________
From: crys_hb
Sent: Wednesday, March 22, 2023 11:32 AM
To: [email-masked]; [email-masked]
Cc: crys_hb; [email-masked]
Subject: 29001004121620210726 -pull out for repair

dear team,

as ref#4730500

it has been approved for pullout for repair do it by today if possible as the cx is moving to Dubai tmw.

kindly check and advice

regards,
shahed khalaf
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com