Subject: Note Added - [#5837808] - Damaged WWD follow up - 9408725742
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 04 Apr 2023 09:17:38 +0000 (UTC)

Hi ,    Abdul Rasheed added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5837808    Subject:   - Damaged WWD follow up - 9408725742   Requester: Zabrina    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi Team </span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Return request approved will arrange the pull-out with in 48hrs
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>4/4/2023 10:21:16 AM</span></div>
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>as ref# 4760821 the customer agreed for the Pullout And Credit note or (Online Vocher) as refund, 164984053 Zenya 2-Seater Fabric Sofa - Beige kindly check-samer</span></div>
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<div class="MsoNormal"><span lang="EN-US">Thanks &amp; Regards</span></div>
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<div class="MsoNormal"><span lang="EN-US">Abdul Hameed.R</span></div>
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<div>From:<span lang="EN-US"> Home Box &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, April 4, 2023 12:42 AM<br>
<b>To:</b> Murtaza Kutiyanawala &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;; [email-masked]; Anslem Misquitta &lt;[email-masked]&gt;; HB Warehouse &lt;[email-masked]&gt;; HBUAE DELIVERY &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5837808] - - Damaged WWD follow up - 9408725742</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<strong><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Escalation Level 2.</span></strong><b><span style='font-size:10.5pt;font-family:"-apple-system",serif'><br>
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Hi Murtaza,<br>
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<strong><span style='font-family:"-apple-system",serif'>Pending Replacement - Out Of Stock</span></strong><b><br>
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Order No: 9408725742<br>
Order Date: 03-Jan-2023<br>
CRM No: 4760821<br>
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Problem Statement: (Zenya 2-Seater Fabric Sofa)</span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>As per the inspection report, the sofa base leg fitting area is wood is damaged. need to replace full pc sofa. / NO Stock in WH    <br>
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Kindly check and advise further.<br>
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Thanks &amp; Regards,</span></div>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Sun, 2 Apr at 6:26 PM
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<strong><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Escalation 1 Reminder!</span></strong><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Hi Mr.Anslem,</span><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Pending Replacement </span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order No: 9408725742</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order Date: 03-Jan-2023</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'></span>
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<b><span style='font-family:"Arial",sans-serif;color:black'>CRM No: 4760821</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'></span>
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<strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Problem Statement: </span></strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Ref crm#4744940, as per the inspection report Zenya 2-Seater Fabric
 Sofa base leg fitting area wood damage. need to replace full pc sofa. / NO Stock in WH </span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Kindly check and do the needful </span></div>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Thanks &amp; Regards, </span><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Jok Kuol,</span><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Sat, 1 Apr at 1:18 PM
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<div class="MsoNormal"><strong><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Escalation 1</span></strong></div>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Hi Mr.Anslem,</span><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Pending Replacement </span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order No: 9408725742</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order Date: 03-Jan-2023</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'></span>
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<b><span style='font-family:"Arial",sans-serif;color:black'>CRM No: 4760821</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'></span>
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<strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Problem Statement: </span></strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Ref crm#4744940, as per the inspection report Zenya 2-Seater Fabric
 Sofa base leg fitting area wood damage. need to replace full pc sofa. / NO Stock in WH </span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">  </span><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Kindly check and do the needful </span></div>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Thanks &amp; Regards, </span><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Laith</span><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Fri, 31 Mar at 2:39 PM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><strong><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Gentle Reminder</span></strong></div>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Hi Team,</span><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Pending Replacement </span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order No: 9408725742</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order Date: 03-Jan-2023</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'></span>
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<b><span style='font-family:"Arial",sans-serif;color:black'>CRM No: 4760821</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'></span>
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<strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Problem Statement: </span></strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Ref crm#4744940, as per the inspection report Zenya 2-Seater Fabric
 Sofa base leg fitting area wood damage. need to replace full pc sofa. / NO Stock in WH </span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">  </span><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Kindly check and do the needful </span></div>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Thanks &amp; Regards, </span><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Laith</span><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Thu, 30 Mar at 1:39 PM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5837808" rel="noreferrer">#5837808</a> raised by Zabrina (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Hi Team,</span><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Pending Replacement </span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order No: 9408725742</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order Date: 03-Jan-2023</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'></span>
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<b><span style='font-family:"Arial",sans-serif;color:black'>CRM No: 4760821</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'></span>
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<b><span style='font-family:"Arial",sans-serif;color:black'>​</span></b><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'></span>
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<strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Problem Statement: </span></strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Ref crm#4744940, as per the inspection report Zenya 2-Seater Fabric
 Sofa base leg fitting area wood damage. need to replace full pc sofa. / NO Stock in WH    </span><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'>Kindly check and do the needful </span></div>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Thanks &amp; Regards, </span><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Laith</span><span style='font-size:10.5pt;font-family:"-apple-system",serif;color:#183247'></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">5837808:1125156</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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