Subject: New Reply Received - 9421805820 / Pending assembly
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 04 Apr 2023 08:06:01 +0000

Hi Ali Adil,  The customer has responded to the ticket.  9421805820 / Pending assembly  Ticket comment <div class="ydp77b05746yahoo-style-wrap" style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:13px">
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        <div dir="ltr">You value feedback?</div>
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<div dir="ltr">Here's a feed back for your incompetence's, negligence and irresponsibility. Your company is the worse customer experience that I encountered. To think that big companies such as HomeBox are always bragging about good customer service, yours's clearly are the worse and at the lowest level of professionalism.</div>
<div dir="ltr">You don't know how to resolve an issue. From the lowest customer service position up to the higher management.. this is so disappointing from a customers point of view. </div>
<div dir="ltr">This issue is never resolved!</div>
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<div>On Tuesday, April 4, 2023 at 11:04:41 AM GMT+4, Home Box &lt;[email-masked]&gt; wrote:
                
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	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Jenelyn,<br><br>Thank you for contacting us.<br><br>We have reviewed your case, and we are sorry to inform you that, as per our company policy, we are not able to validate the warranty since the assembly was not implemented from our end. We reserve the right to check for defects and will repair, replace, or reject defective product complaints at our discretion.<br><br>We are sorry, but we are not able to provide assistance in this case. Please accept our apologies.<br><br>However, we would value your feedback because it allows us to improve the quality of our services.<br><br>Thank you for your understanding and cooperation.<br><br> Feel free to reach out to us if you need any further assistance.<br><br>Your Friends,<br> The Support Team</div></div></div>

	

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        </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5964589