Subject: Note Added - [#5782001] Pending Replacement - 29020606782920230128
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 04 Apr 2023 05:41:22 +0000

Hi ,    Homebox.delivery added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5782001    Subject:  Pending Replacement - 29020606782920230128    Requester: Shaheda    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Dear team </span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Noted we will schedule asap</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Regards</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Redeemer </span></div>
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<div>From:<span lang="EN-US"> Home Box &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, 4 April 2023 6:37 AM<br>
<b>To:</b> HBUAE DELIVERY &lt;[email-masked]&gt;; HB Warehouse &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;; [email-masked]<br>
<b>Subject:</b> Fwd: [#5782001] - Pending Replacement - 29020606782920230128</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:black'>Dear Team,</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'> </span>
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<strong><span style='font-family:"Segoe UI",sans-serif'>Pending Replacement</span></strong><b><br>
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</b>Order No: 29020606782920230128 <br>
Order Date: 28-Jan-2023<br>
CRM No: 4751164<br>
CX contact number: 0566868534<br>
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Problem Statement: CRM #4751164 has been approved on 28 Mar 2023, please schedule a date and arrange replacement ASAP.<br>
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 Kindly check and assist.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Thanks &amp; Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Ali Adil</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Mon, 3 Apr at 9:28 AM
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:black'>Hi Team,</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'> </span><span style="color:#183247"></span>
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<strong><span style='font-family:"Segoe UI",sans-serif'>Pending Replacement</span></strong><b><br>
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</b>Order No: 29020606782920230128 <br>
Order Date: 28-Jan-2023<br>
CRM No: 4751164<br>
CX contact number: 0566868534<br>
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Problem Statement: CRM #4751164 has been approved on 28 Mar 2023, please schedule a date and arrange replacement asap. Kindly check and assist.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Thanks &amp; Regards,</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Wed, 8 Mar at 2:08 AM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:black'>Escalation Level 1, Reminder.</span></strong><span style="color:#183247"></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:black'>Hi Team,</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'> </span>
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<strong><span style='font-family:"Segoe UI",sans-serif'>Pending Damaged WWD issue </span></strong><b><br>
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</b>Order No: 29020606782920230128 <br>
Order Date: 28-Jan-2023<br>
CRM No: 4638580<br>
CX contact number: 0566868534<br>
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Problem Statement: Because the client does not live in Dubai currently, the inspection has been postponed a few times. She requested that we coordinate on a specific date so that she could come to Dubai. Kindly check and assist.<br>
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Thanks &amp; Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Aws.</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Sun, 5 Mar at 7:53 AM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:black'>Escalation 1</span></strong><span style="color:#183247"></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:black'>Hi Team,</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'> </span>
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<strong><span style='font-family:"Segoe UI",sans-serif'>Pending Damaged WWD issue :</span></strong><b><br>
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<strong><span style='font-family:"Segoe UI",sans-serif'>Order No: 29020606782920230128 </span></strong><br>
<strong><span style='font-family:"Segoe UI",sans-serif'>Order Date: 28-Jan-2023</span></strong><br>
<strong><span style='font-family:"Segoe UI",sans-serif'>CRM No: 4638580</span></strong><br>
<strong><span style='font-family:"Segoe UI",sans-serif'>CX contact number : 0566868534</span></strong></b><br>
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Problem Statement: Because the client does not live in Dubai currently, the inspection has been postponed a few times. She requested that we coordinate on a specific date so that she could come to Dubai. Kindly check and assist.<br>
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Thanks &amp; Regards, </span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Sat, 4 Mar at 6:52 AM
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:black'>Hi Team,</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'> <br>
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Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5782001" target="_blank" rel="noreferrer">
<span style="color:#2C5CC5;text-decoration:none">#5782001</span></a> raised by Shaheda (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span><span style="color:#183247"></span>
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Pending Damaged WWD issue :<br>
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Order No: 29020606782920230128 <br>
Order Date: 28-Jan-2023<br>
CRM No: 4638580<br>
Cust contact number : 0566868534<br>
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Problem Statement: Because the client does not live in Dubai currently, the inspection has been postponed a few times. She requested that we coordinate on a specific date so that she could come to Dubai. Kindly check and assist.<br>
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Thanks &amp; Regards, <br>
Jok Kuol,</span></div>
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