Subject: Note Added - [#5945874] 4713304464 - Damaged WWD
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 03 Apr 2023 13:35:47 +0000

Hi ,    Hussein AlyAmr Ahmed added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5945874    Subject:  4713304464 - Damaged WWD   Requester: Osama Rub    Note Content:   <div class="WordSection1">
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<div class="MsoNormal">Below customer already complain in ministry and we report to the ministry that we already repair the product form our side the complain close
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<div>From: Home Box <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a> <br>
<b>Sent:</b> Monday, April 3, 2023 6:26 AM<br>
<b>To:</b> Hussein AlyAmr Ahmed &lt;[email-masked]&gt;; Amrutha Mandavalli &lt;[email-masked]&gt;; Shubham Chintalwar &lt;[email-masked]&gt;; Vinay Aggarwal &lt;[email-masked]&gt;<br>
<b>Cc:</b> myhomebox qatar &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5945874] - 4713304464 - Damaged WWD</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Urgent Reminder<br style="box-sizing: border-box">
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Hi Team,</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Damaged WWD </span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order No: 4713304464 </span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order Date: 04-Feb-2023</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<b><span style='font-family:"Arial",sans-serif;color:black'>CRM No: 4749765/ 4768914</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Problem Statement: Cx complained about the drawers of the product (<b>Patara Single Bed with 4-Drawers - 90x200 cm - White </b>) as they keep falling down and not fixed properly.
 Please find the attached images.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'><br>
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</span><span style="font-size:10.5pt;font-family:Roboto;color:#183247">The team visited the customer for re-fixing but the issue still persists. CX also complained about the attitude.<br>
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</span><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Kindly check and do the needful.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Thanks &amp; Regards, </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Ali Adil</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Sat, 1 Apr at 8:03 AM
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Hi Team,</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Damaged WWD </span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order No: 4713304464 </span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order Date: 04-Feb-2023</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<b><span style='font-family:"Arial",sans-serif;color:black'>CRM No: 4749765</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Problem Statement: Cx complained about the drawers of the product (<b>Patara Single Bed with 4-Drawers - 90x200 cm - White </b>) as they keep falling down and not fixed properly.
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</span><span style="font-size:10.5pt;font-family:Roboto;color:#183247">The team visited the customer for re-fixing but the issue still persists. CX also complained about the attitude.<br>
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</span><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Kindly check and do the needful.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Thanks &amp; Regards, </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Fri, 31 Mar at 6:59 AM
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5945874" rel="noreferrer">#5945874</a> raised by Osama Rub (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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<div class="MsoNormal"><b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Damaged</span></b></div>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">WWD </span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">No: 4713304464 </span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Date: 04-Feb-2023</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<b><span style='font-family:"Arial",sans-serif;color:black'>No: 4749765</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Statement: Cx complained about the drawers of the product (<b>​Patara</b></span></div>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Single Bed with 4-Drawers - 90x200 cm - White </span></b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">)</span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">as they keep falling down and not fixed properly. Please find the attached images.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br>
</span><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">​</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br>
</span><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">The team visited</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">the customer for re-fixing but the issue still persists. CX also complained about the attitude.<br>
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</span><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">​Kindly</span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">check and do the needful.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">&amp; Regards, </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Fri, 31 Mar at 5:15 AM
<span class="separator">, Osama Rub &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>The phone number is 0097433970523
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Fri, 31 Mar 2023, 1:03 am Home Box, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Dr Osama,<br>
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Thank you for shopping at <a href="http://www.homeboxstores.com" target="_blank" rel="noreferrer">
www.homeboxstores.com</a>.<br>
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While we appreciate your cooperation and sharing of the pictures , we were unable to find the order ID associated with your number, 0097455281773, or the invoice that was received because its tied to the shukran payment receipt.<br>
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Please share the registered contact number linked to the order and the tax invoice number for more assistance.<br>
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Sincere apologies once more, and thanks for your patience.<br>
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We anticipate hearing back from your end soon.<br>
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Your Friends,<br>
The Homebox Support Team</span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5945874:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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