Subject: RE: Wrong commitment #9422472162
From: Mansoorullah Enayathullah <[email-masked]>
To: Roaa Alismaeil <[email-masked]>, "Gouskather Mohamed Hussain" <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, crys_hb <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Mon, 3 Apr 2023 13:03:06 +0000

Hi @Roaa Alismaeil<mailto:[email-masked]>

Kindly check again that cx is not home and team already inform about SOP .

Cx number : 506899909

Regards,
Mansoor

From: Roaa Alismaeil <[email-masked]>
Sent: Monday, April 3, 2023 5:00 PM
To: Gouskather Mohamed Hussain <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; crys_hb <[email-masked]>; [email-masked]
Subject: RE: Wrong commitment #9422472162

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Best Regards,
Roaa Alismaeil
Customer Experience Specialist
T: +962 6 500 1333
F: +962 6 500 1334
E: [email-masked]<mailto:[email-masked]>
www.crystel.co<http://www.crystel.co/>
<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>
<https://www.facebook.com/Crystel.co>
<https://twitter.com/CrystelCo>
<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Gouskather Mohamed Hussain [mailto:[email-masked]]
Sent: Monday, April 3, 2023 3:53 PM
To: HomeBox Customercare UAE; crys_hb; [email-masked]<mailto:[email-masked]>
Cc: HBUAE DELIVERY
Subject: Wrong commitment #9422472162

Dear team

Kindly find the crm & do the needful

Call ID
Call Date
Invoice No
Cust Name
Cust Mobile
Reason
Sub Reason
Sub Sub Reason
Call Status
Call By
User Loc.
Call Detail
Closing Notes
Appr. Dept
Appr. Reason
Appr. Flag
Appr Notes
Appr.Date
Closed By
Closed Date
PendingNote No
Followup
4776411
4/3/2023 4:50:30 PM
9422472162
Mazna Naser Almazrouei
506899909
CTD Exceptions
Operational - Retail
Wrong commitment
Closed
Ramesh Narayanan
UAE
as per team customer want the items without fixing. kindly check and inform the SOP. team - Mohammed Bilal

-
-
-

256212
03-Apr-2023

Regards
Gous kather
0501865011

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