Subject: RE: [#5915047] - Bank Statement
From: Anslem Misquitta <[email-masked]>
To: Nagarjuna Eede <[email-masked]>, Rasheed Mavumkeel <[email-masked]>, Zoha Sayed <[email-masked]>
Cc: Murtaza Kutiyanawala <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, "[email-masked]" <[email-masked]>, Home Box <[email-masked]>, hblsmuae <[email-masked]>, Sameer Sadiq <[email-masked]>, Raja Ramachandran <[email-masked]>, Anunay Sharma <[email-masked]>, Manmohan Chittlangia <[email-masked]>
Date: Mon, 3 Apr 2023 08:59:22 +0000

Hi Naga,

++@Rasheed Mavumkeel<mailto:[email-masked]> @Zoha Sayed<mailto:[email-masked]>

I hope this email finds you all in good health.

Customer has contacted us asked for refund for a charge of AED 348.00 purchased from Homebox on 16th of March 2023 which was posted on the bank account on 21st March 2023.

Customer Email Address - [email-masked]<mailto:[email-masked]>
Customer mobile # - 0506525480

We have tried to find this charge via customer’s phone number and email address, but no order has been placed by customer for this amount.

I have attached the bank statement that customer has sent, please let us know if this charge can be reversed or if this if for any of the landmark concept, so we can guide the customer further.

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Home Box <[email-masked]>
Sent: Monday, April 3, 2023 10:10 AM
To: Anslem Misquitta <[email-masked]>; Sanaa.Hammad <[email-masked]>; samer aburamadan <[email-masked]>
Cc: Murtaza Kutiyanawala <[email-masked]>; [email-masked]; HomeBox Customercare UAE <[email-masked]>; [email-masked]; [email-masked]
Subject: Fwd: [#5915047] - Bank Statement

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear team,

As per customer she made an order with tv unit but she didnt receive any order number or confirmation,

but the amount was deducted, and she shared the bank statement please check and advise.

On Tue, 28 Mar at 12:12 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Hi Sanaa,

We will need PDF format bank statement only, the one which is attached requires password.

Please ask customer to send full month bank statement till date including the first page with his name on it and we will not accept screenshot. (just FYI - Bank can provide statement without password or customer can download the statement without password)

[A close up of a sign    Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 28, 2023 11:27 AM
To: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#5915047] - Bank Statement

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear team,

as per customer she made an order with tv unit but she didnt receive any order number or confirmation,

but the amount was deducted and she shared the bank statement please check and advise.

[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTkxMDUwNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.oBxzlbM505qczEk6m7U24Te8aDza0CHCWzVkBdDG4Cs][https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTkxMDUwOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.6xTpTapIS8BuoaqTo4auMlM_4kiHl8xXcn2Bk-bYYhs]

Regards,
Sanaa Hammad.

On Sat, 25 Mar at 3:45 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Dear team,

as per customer she made an order with tv unit but she didnt receive any order number or confirmation,

but the amount was deducted and she shared the bank statement please check and advise.

[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTcyNjMyOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.El6otBqhFKc99E6vjeATjY54Gozy4H7zQFOFZnBERbk][https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTcyNjM0NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Az2fbN3_Urxi_hm3w64cmgawn7cFR9-SAvjozKEjsyI]

Regards,
Sanaa Hammad.

On Fri, 24 Mar at 7:36 PM , Nidalmousa1 <[email-masked]<mailto:[email-masked]>> wrote:
[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTY2NjMyMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.-fJAPch5mPmcpAK0Rdb_3CqusWrZoCs8f9ZmdFUEGzc]
[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTY2NjMyMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.DrlX5Z3lbYfyo-dxmEdKJcEiHo-DEkdu5Ea4LAopQYM]

Dear support team,
What was shared is the related part of an official statement received from the bank
The full statement is protected and cannot be opened by others...
I'm attaching again the full page for your reference
Please let me know what else can be done

Regards

Nidal
Sent from Yahoo Mail on Android<https://go.onelink.me/107872968?pid=InProduct&c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&af_wl=ym&af_sub1=Internal&af_sub2=Global_YGrowth&af_sub3=EmailSignature>

5915047:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

5915047:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com