Subject: RE: Urgent Cx Complaint. inv 29002601870120230324
From: Mansoorullah Enayathullah <[email-masked]>
To: crys_hb <[email-masked]>, Yunis Fakrudeen <[email-masked]>, Homebox Oasisma <[email-masked]>, Anton Dilshan <[email-masked]>, HBUAE DELIVERY <[email-masked]>, HB Warehouse <[email-masked]>
Cc: Soundar Rajan <[email-masked]>, Harsha Lasantha <[email-masked]>, Abdul Hameed Rasheed <[email-masked]>, Homebox Delivery <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Ahmed Zoher <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Ali Mohamed <[email-masked]>, Cyril Fernandes <[email-masked]>, Homebox Oasissm <[email-masked]>, HomeBox Customercare UAE <
Date: Sun, 2 Apr 2023 13:00:14 +0000

Hi @crys_hb

Today we have completed , kindly check.

Regards,
Mansoor

-----Original Message-----
From: crys_hb <[email-masked]>
Sent: Saturday, April 1, 2023 3:28 PM
To: Yunis Fakrudeen <[email-masked]>; Homebox Oasisma <[email-masked]>; Anton Dilshan <[email-masked]>; HBUAE DELIVERY <[email-masked]>; HB Warehouse <[email-masked]>
Cc: Soundar Rajan <[email-masked]>; Harsha Lasantha <[email-masked]>; Abdul Hameed Rasheed <[email-masked]>; Homebox Delivery <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; Ahmed Zoher <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Ali Mohamed <[email-masked]>; Cyril Fernandes <[email-masked]>; Homebox Oasissm <[email-masked]>; crys_hb <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; [email-masked]
Subject: RE: Urgent Cx Complaint. inv 29002601870120230324
Importance: High

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Dear Team,

cx wants to be called back,

Kindly check and contact.

BR.
Reem
________________________________________
From: Yunis Fakrudeen [[email-masked]]
Sent: Saturday, April 01, 2023 2:00 PM
To: Homebox Oasisma; crys_hb; Anton Dilshan
Cc: Soundar Rajan; Harsha Lasantha; Abdul Hameed Rasheed; Homebox Delivery; HomeBox Customercare UAE; Ahmed Zoher; Murtaza Kutiyanawala; Ali Mohamed; Cyril Fernandes; Homebox Oasissm
Subject: RE: Urgent Cx Complaint. inv 29002601870120230324

@Anton Dilshan<mailto:[email-masked]> As discussed please check and schedule on tomorrow

Regards,

Yunis

0501001695

0502885119

-----Original Message-----
From: Homebox Oasisma <[email-masked]>
Sent: Saturday, April 1, 2023 12:31 PM
To: Yunis Fakrudeen <[email-masked]>; crys_hb <[email-masked]>
Cc: Soundar Rajan <[email-masked]>; Anton Dilshan <[email-masked]>; Harsha Lasantha <[email-masked]>; Abdul Hameed Rasheed <[email-masked]>; Homebox Delivery <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; Ahmed Zoher <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Ali Mohamed <[email-masked]>; Cyril Fernandes <[email-masked]>; Homebox Oasissm <[email-masked]>
Subject: RE: Urgent Cx Complaint. inv 29002601870120230324

Dear Yunis,

Please update urgent. Customer has called the store several times.

He is waiting the issue to be solved today, Otherwise he will return the items to our store.

Regards,

Zyada

-----Original Message-----

From: crys_hb <[email-masked]<mailto:[email-masked]>>

Sent: Saturday, April 1, 2023 11:11 AM

To: Homebox Oasisma <[email-masked]<mailto:[email-masked]>>; Yunis Fakrudeen <[email-masked]<mailto:[email-masked]>>

Cc: Soundar Rajan <[email-masked]<mailto:[email-masked]>>; Anton Dilshan <[email-masked]<mailto:[email-masked]>>; Harsha Lasantha <[email-masked]<mailto:[email-masked]>>; Abdul Hameed Rasheed <[email-masked]<mailto:[email-masked]>>; Homebox Delivery <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Ali Mohamed <[email-masked]<mailto:[email-masked]>>; Cyril Fernandes <[email-masked]<mailto:[email-masked]>>; Homebox Oasissm <[email-masked]<mailto:[email-masked]>>

Subject: RE: Urgent Cx Complaint. inv 29002601870120230324

Importance: High

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Dear Team,

cx keeps calling and wants this to be solved ASAP,

Kindly reminder to advise,

BR.

Reem

________________________________________

From: Homebox Oasisma [[email-masked]]

Sent: Friday, March 31, 2023 12:20 PM

To: Yunis Fakrudeen

Cc: Soundar Rajan; Anton Dilshan; Harsha Lasantha; Abdul Hameed Rasheed; Homebox Delivery; HomeBox Customercare UAE; Ahmed Zoher; Murtaza Kutiyanawala; Ali Mohamed; crys_hb; Cyril Fernandes; Homebox Oasissm

Subject: Urgent Cx Complaint. inv 29002601870120230324

Dear Yunis,

Kindly be informed that Cx has visited the store and shouted.

Item has been delivered and during fixing the headboard damage.

Also as per cx 1 nightstand not delivered .

Please arrange the missing item and replacement for damage part by tomorrow urgent.

all ID

Call Date

Invoice No

Cust Name

Cust Mobile

Reason

Sub Reason

Sub Sub Reason

Call Status

Call By

User Loc.

Call Detail

Closing Notes

Appr. Dept

Appr. Reason

Appr. Flag

Appr Notes

Appr.Date

Closed By

Closed Date

PendingNote No

Followup

4765547

3/31/2023 12:21:40 PM

29002601870120230324

Mr Ismaid

971543223281

Complaints

Replaced item/part d

Replacement

Open

Amal Aldughmi

UAE

cx wants to replace the full item as the delivery team broke it while fixing and refused to return it with them, cx is very angry and wants a full replacement ASAP yasmeen

Warehouse

Replacement

-

Regards,

Zyada

Store Team Lead

T     :  +971 4 515 4030

E     : [email-masked]<mailto:[email-masked]<mailto:[email-masked]%3cmailto:[email-masked]>>

Oasis Centre, P.O.Box 282028, UAE.

www.homeboxstores.com<http://www.homeboxstores.com/<http://www.homeboxstores.com%3chttp:/www.homeboxstores.com/>>

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com