Subject: RE: Wrong commitment # 29002102207220230327
From: Mansoorullah Enayathullah <[email-masked]>
To: Luma AbuSharekh <[email-masked]>, Homebox Oasisma <[email-masked]>, Homebox Oasissm <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, crys_hb <[email-masked]>, Luma Alzubaidi <[email-masked]>, Sarah Otoum <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Sun, 2 Apr 2023 12:37:57 +0000

Hi @Homebox Oasisma<mailto:[email-masked]> @Homebox Oasissm<mailto:[email-masked]> kindly speak with cx and let our team to go it will get delay to other cx .

Regards,
Mansoor

From: Luma AbuSharekh <[email-masked]>
Sent: Sunday, April 2, 2023 4:27 PM
To: Mansoorullah Enayathullah <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; crys_hb <[email-masked]>; Luma Alzubaidi <[email-masked]>; Sarah Otoum <[email-masked]>; [email-masked]; Homebox Oasisma <[email-masked]>; Homebox Oasissm <[email-masked]>
Subject: RE: Wrong commitment # 29002102207220230327

CAUTION: External email sender. Use care when clicking on links or opening attachments!
@Homebox Oasisma<mailto:[email-masked]> @Homebox Oasissm<mailto:[email-masked]>
Dear team

Kindly update us since the cx will not allow our team to go unless he received info about the 3rd wardrobe

Best Regards,
Lama Abusharekh
Customer Experience Specialist
T: +962 6 500 1333
F: +962 6 500 1334
E: [email-masked]<mailto:[email-masked]>
www.crystel.co<http://www.crystel.co/>
<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>
<https://www.facebook.com/Crystel.co>
<https://twitter.com/CrystelCo>
<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Luma AbuSharekh
Sent: Sunday, April 2, 2023 3:18 PM
To: Mansoorullah Enayathullah
Cc: HBUAE DELIVERY; HomeBox Customercare UAE; crys_hb; Luma Alzubaidi; Sarah Otoum; [email-masked]<mailto:[email-masked]>; Homebox Oasisma; Homebox Oasissm
Subject: RE: Wrong commitment # 29002102207220230327

[email-masked]<mailto:[email-masked]>

Best Regards,
Lama Abusharekh
Customer Experience Specialist
T: +962 6 500 1333
F: +962 6 500 1334
E: [email-masked]<mailto:[email-masked]>
www.crystel.co<http://www.crystel.co/>
<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>
<https://www.facebook.com/Crystel.co>
<https://twitter.com/CrystelCo>
<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Mansoorullah Enayathullah [mailto:[email-masked]]
Sent: Sunday, April 2, 2023 3:00 PM
To: HomeBox Customercare UAE; crys_hb; Luma Alzubaidi; Sarah Otoum; [email-masked]<mailto:[email-masked]>; Homebox Oasisma; Homebox Oasissm
Cc: HBUAE DELIVERY
Subject: RE: Wrong commitment # 29002102207220230327

Dear Team,

Kind reminder.

Regards,
Mansoor

From: Mansoorullah Enayathullah
Sent: Sunday, April 2, 2023 3:32 PM
To: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; 'crys_hb' <[email-masked]<mailto:[email-masked]>>; 'Luma Alzubaidi' <[email-masked]<mailto:[email-masked]>>; 'Sarah Otoum' <[email-masked]<mailto:[email-masked]>>; [email-masked]' <[email-masked]<mailto:[email-masked]>>; Homebox Oasisma <[email-masked]<mailto:[email-masked]>>; Homebox Oasissm <[email-masked]<mailto:[email-masked]>>
Cc: HBUAE DELIVERY <[email-masked]<mailto:[email-masked]>>
Subject: Wrong commitment # 29002102207220230327

Dear team,

Hi @Homebox Oasisma<mailto:[email-masked]> @Homebox Oasissm<mailto:[email-masked]> kindly check with the cx .

Please find the below CRM and do the needful
Call ID
Call Date
Invoice No
Cust Name
Cust Mobile
Reason
Sub Reason
Sub Sub Reason
Call Status
Call By
User Loc.
Call Detail
Closing Notes
Appr. Dept
Appr. Reason
Appr. Flag
Appr Notes
Appr.Date
Closed By
Closed Date
PendingNote No
Followup
4772308
4/2/2023 3:28:40 PM
29002102207220230327
EIDA DHABIB AHMAD
0522166661
CTD Exceptions
Operational - Retail
Wrong commitment
Closed
Mansoorvllah.E
UAE
As per team having the item which in invoice but cx expecting other then invoice , kindly check and do the needful. Team : Umar Bajwa BSR

-
-
-

247900
02-Apr-2023

Thanks & Regards
Mansoorullah
Associate-COD
T :+971 4821 5800
DWC Warehouse, Building Number : 3
UAE.
www.homeboxstores.com<http://www.homeboxstores.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com