Subject: RE: ( delivery issue )
From: crys_hb <[email-masked]>
To: Luma AbuSharekh <[email-masked]>, Mansoorullah Enayathullah <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>, "HomeBox Customercare UAE" <[email-masked]>, "[email-masked]" <[email-masked]>, Homebox Delivery <[email-masked]>
Date: Sat, 1 Apr 2023 16:34:58 +0000

Dear team,

customer so upset , he mentioned he can sent us the whats app conversation, he asked the driver to wait him Just for 10 min

Now customer needs the order at Monday , if it Impossible to keep it Today . he wants to fly already so he can't wait .

Kindly check and do the needful

Regards

Razan
________________________________________
From: Luma AbuSharekh
Sent: Saturday, April 01, 2023 6:49 PM
To: Mansoorullah Enayathullah
Cc: HBUAE DELIVERY; HomeBox Customercare UAE; crys_hb; [email-masked]; Homebox Delivery
Subject: RE: Customer no answer / Sw/off

[email-masked]<mailto:[email-masked]>
Dear team

Cx informed within 30Mins cx will reach cx refuse to reschedule asked  to cancel the order if team didn’t deliver today

Best Regards,
Lama Abusharekh
Customer Experience Specialist

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Mansoorullah Enayathullah [mailto:[email-masked]]
Sent: Saturday, April 1, 2023 6:43 PM
To: Luma AbuSharekh; Homebox Delivery
Cc: HBUAE DELIVERY; HomeBox Customercare UAE; crys_hb; [email-masked]
Subject: RE: Customer no answer / Sw/off

Hi @Luma AbuSharekh<mailto:[email-masked]>

Kindly check again cx saying to come after 8.30pm that is not possible due team tried in 7.00pm and cx told to come 7.30 but still cx not came , if to cx for reschedule on available date.

Regards,
Mansoor

From: Luma AbuSharekh <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, April 1, 2023 7:12 PM
To: Homebox Delivery <[email-masked]<mailto:[email-masked]>>
Cc: HBUAE DELIVERY <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: RE: Customer no answer / Sw/off

CAUTION: External email sender. Use care when clicking on links or opening attachments!
[email-masked]<mailto:[email-masked]>

Best Regards,
Lama Abusharekh
Customer Experience Specialist

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Homebox Delivery [mailto:[email-masked]]
Sent: Saturday, April 1, 2023 6:06 PM
To: HomeBox Customercare UAE; crys_hb; [email-masked]<mailto:[email-masked]>
Cc: HBUAE DELIVERY
Subject: Customer no answer / Sw/off

Dear team
Kindly find the crm and do the needful

Call ID

Call Date

Invoice No

Cust Name

Cust Mobile

Reason

Sub Reason

Sub Sub Reason

Call Status

Call By

User Loc.

Call Detail

Closing Notes

Appr. Dept

Appr. Reason

Appr. Flag

Appr Notes

Appr.Date

Closed By

Closed Date

PendingNote No

Followup

4770059

4/1/2023 7:04:05 PM

9421996775

Ali Ibrhim

507759898

CTD Exceptions

Other - CTD Exception

Customer no answer / Sw/off

Closed

Nilesh Rathnayaka

UAE

As per team cx not answering the calls kindly check and needful Team:Waseem Arshad YSN

-

-

-

257622

01-Apr-2023

Regards
Redeemer
04821 5925

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>