Subject: New Reply Received - 9421137712 - Pending Refund
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 01 Apr 2023 11:24:27 +0000

Hi Ali Adil,  The customer has responded to the ticket.  9421137712 - Pending Refund  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/2yMG0bR4Mf2WX9Qmc3KHog~~/AALN9wA~/RgRmCUfmPVcDc3BjQgpkIWYUKGS3E3dQUhlzdXBwb3J0QGhvbWVib3hzdG9yZXMuY29tWAQAAAAB" alt=""></div>
Dear Team,<br>
<br>
Kindly note that a prealert email was sent to your end regarding the subject order, please proceed to reply.<br>
<br>
Best regards, 
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<br>
<span class="labelnormal"><span class="labelname_sf">Noor Dokhan </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #F26641" rel="noreferrer">www.shipa.com</a> </span>
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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>31/3/2023 7:33 AM GMT+04:00<br>
<strong>To: </strong>[email-masked]<br>
<strong>Cc: </strong>[email-masked]; [email-masked]; [email-masked]; [email-masked]<br>
<strong>Subject: </strong>Fwd: [#5916418] - 9421137712 - Pending Refund<br>
 
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<div>Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5916418" rel="noreferrer">#5916418</a> raised by Riham_8388 ([email-masked]).</div>
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<span dir="ltr">Hi Team,</span><br>
<br>
<strong dir="ltr">Item Not Returned </strong><br>
<br>
<strong>Order Number:</strong><span dir="ltr"> 9421137712 </span><br>
<strong>RVP: </strong><span dir="ltr">SD010186488</span><br>
<strong>RMA: </strong><span dir="ltr">1004101578</span><br>
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<span dir="ltr">As per tracking, 1 QTY the item (164838408 - - Hailee Modern Round Wall Mirror - 3x50 cm) was collected on March 24 and returned to WH on March 27. However, as we have checked with the WH Team, the item is not yet returned.</span><br>
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<span dir="ltr"><img class="fr-fic fr-dii" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjIwNjY2NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.tMWbacMXK55oIJVzhJVWrp9LiWLbUawXyZ6aQNBi_sk" style="border:0px;max-width:100%;width:460px"></span><br>
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Kindly check and do the needful.<br>
<br>
Regards,<br>
Ali Adil </div>
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<blockquote class="freshdesk_quote">On Wed, 29 Mar at 8:35 AM <span class="separator">, Home Box &lt;[email-masked]&gt; wrote: </span>

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<div dir="ltr"><span class="separator">Hi Riham,<br>
<br>
Thank you for shopping with us.<br>
<br>
Thank you for reaching out to us and giving us the opportunity to serve you.<br>
<br>
We are coordinating with the concerned team, and we will provide an appropriate solution as soon as possible. Please bear with us for the whole time, and we will get you back with the update.<br>
<br>
Once again, sincere apologies and thank you for your patience.<br>
<br>
Feel free to get in touch with us for further assistance.<br>
<br>
Your Friends,<br>
The Homebox Support Team</span></div>
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<img width="1" height="1" alt="" src="http://click.netsuite.com/q/5MaCmgxX2etphlxtmTq7mg~~/AALN9wA~/RgRmCUfmPlcDc3BjQgpkIWYUKGS3E3dQUhlzdXBwb3J0QGhvbWVib3hzdG9yZXMuY29tWAQAAAAB">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5916418