Subject: RE: order no: 9421398296 damage item
From: Abdul Hameed Rasheed <[email-masked]>
To: crys_hb <[email-masked]>, HB Warehouse <[email-masked]>, HBUAE DELIVERY <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, "[email-masked]" <[email-masked]>, Shiraj Qureshi <[email-masked]>, Tamal Guha <[email-masked]>, Faizal Maradeya <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Ahmed Zoher <[email-masked]>
Date: Sat, 1 Apr 2023 08:35:55 +0000

Dear Najwa

The image itself shows that customer try to move the Table hence leg got Damage.

We fixing items based on customer designated place, hence its Mishandle usage and not Manufacturing defect Complaint rejected.

If customer is angry you have to ask, how does it got damage, it was delivered on 29th March and customer acknowledge it after delivery completion.

Later 3 Days customer complaint for damage item we cannot take this complaint.

Thanks & Regards
Abdul Hameed.R
Landline -04821 5931
Mob +971 50 614 2204

-----Original Message-----
From: crys_hb <[email-masked]>
Sent: Saturday, April 1, 2023 12:14 PM
To: HB Warehouse <[email-masked]>; HBUAE DELIVERY <[email-masked]>
Cc: crys_hb <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; [email-masked]
Subject: order no: 9421398296 damage item

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Dear Team,

as ref#4767649
kindly note that the cx has damaged in the table she was very angry please check and advice

Regards
Najwa
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