Subject: RE: URGENT - Wrong commitment - 29004105525720230317
From: Mansoorullah Enayathullah <[email-masked]>
To: Sanaa.Hammad <[email-masked]>, Luma AbuSharekh <[email-masked]>, Homebox Delivery <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Harsha Lasantha <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, crys_hb <[email-masked]>, Hb Liwa Ma <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Fri, 31 Mar 2023 17:23:47 +0000

Hi @Sanaa Hammad<mailto:[email-masked]>

Today we have completed the pullout and handed over to liwa store , kindly check .

Regards,
Mansoor

From: Sanaa Hammad <[email-masked]>
Sent: Friday, March 31, 2023 4:02 PM
To: Luma AbuSharekh <[email-masked]>; Homebox Delivery <[email-masked]>; Mansoorullah Enayathullah <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Harsha Lasantha <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; crys_hb <[email-masked]>; Hb Liwa Ma <[email-masked]>; [email-masked]
Subject: RE: URGENT - Wrong commitment - 29004105525720230317

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Kind reminder, we need an update customer keep calling and holding the line.

Best Regards,
Sanaa Hammad
Customer Experience specialist
T: +962 6 500 1333
F: +962 6 500 1334
E: [email-masked]<mailto:[email-masked]>
www.crystel.co<http://www.crystel.co/>
<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>
<https://www.facebook.com/Crystel.co>
<https://twitter.com/CrystelCo>
<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Sanaa Hammad
Sent: Friday, March 31, 2023 2:22 PM
To: Luma AbuSharekh; Homebox Delivery; Mansoorullah Enayathullah; Murtaza Kutiyanawala
Cc: HBUAE DELIVERY; HomeBox Customercare UAE; crys_hb; Hb Liwa Ma; [email-masked]<mailto:[email-masked]>
Subject: RE: URGENT - Wrong commitment - 29004105525720230317
Importance: High

Dear team,

Customer said the driver took the mattress for 10 min then he came back and throw the mattress in the front door saying its not in the original package,

Since its not in the original package why they took the mattress from the first place!

Customer accusing the rive that he opened the mattress and he wants the tem to come back immediately and took the mattress from the street where they left it,

He already raised a complaint to DED and he will escalate the issue to police if not solved today.

Best Regards,
Sanaa Hammad
Customer Experience specialist
T: +962 6 500 1333
F: +962 6 500 1334
E: [email-masked]<mailto:[email-masked]>
www.crystel.co<http://www.crystel.co/>
<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>
<https://www.facebook.com/Crystel.co>
<https://twitter.com/CrystelCo>
<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Luma AbuSharekh
Sent: Friday, March 31, 2023 1:50 PM
To: Homebox Delivery
Cc: HBUAE DELIVERY; HomeBox Customercare UAE; crys_hb; Hb Liwa Ma; [email-masked]<mailto:[email-masked]>
Subject: RE: Wrong commitment

[email-masked]<mailto:[email-masked]>
cx is very angry from the behavior of pending team since they take the mattress and it was in the original backing and pullout it

but after 10 min team called the cx and said the mattress is not in the original backing they return the item back to cx and put it in the street cx will escalate the issue to

DED PLZ CHECK

Crm#4766062

Best Regards,
Lama Abusharekh
Customer Experience Specialist
T: +962 6 500 1333
F: +962 6 500 1334
E: [email-masked]<mailto:[email-masked]>
www.crystel.co<http://www.crystel.co/>
<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>
<https://www.facebook.com/Crystel.co>
<https://twitter.com/CrystelCo>
<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Homebox Delivery [mailto:[email-masked]]
Sent: Friday, March 31, 2023 1:36 PM
To: HomeBox Customercare UAE; crys_hb; Hb Liwa Ma; [email-masked]<mailto:[email-masked]>
Cc: HBUAE DELIVERY
Subject: Wrong commitment

Dear team
Kindly find the crm and do the needful

Call ID
Call Date
Invoice No
Cust Name
Cust Mobile
Reason
Sub Reason
Sub Sub Reason
Call Status
Call By
User Loc.
Call Detail
Closing Notes
Appr. Dept
Appr. Reason
Appr. Flag
Appr Notes
Appr.Date
Closed By
Closed Date
PendingNote No
Followup
4766023
3/31/2023 2:35:57 PM
29004105525720230317
mohammed abdou abdou
0563538014
CTD Exceptions
Operational - Retail
Wrong commitment
Closed
Nilesh Rathnayaka
UAE
ref crm 4743860. team went for pullout but matress not in the original packing , as per sop we can not pullout the item , kinldy inform sop to cx

-
-
-

257622
31-Mar-2023

Regards
Redeemer
04821 5925

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com