Subject: Note Added - [#5861703] 29001003636220220205 - Damaged WWD
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 31 Mar 2023 17:08:27 +0000

Hi ,    Mansoorullah Enayathullah added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5861703    Subject:  29001003636220220205 - Damaged WWD   Requester: Fahad    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAM2091659D9780400D9CA0398900CA8241" href="mailto:[email-masked]" rel="noreferrer">
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<div class="MsoNormal">We will arrange the replacement within 3days , kindly check cx availability .</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Mansoor </div>
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<div>From: Home Box &lt;[email-masked]&gt; <br>
<b>Sent:</b> Friday, March 31, 2023 7:39 AM<br>
<b>To:</b> Abdul Hameed Rasheed &lt;[email-masked]&gt;<br>
<b>Cc:</b> HBUAE DELIVERY &lt;[email-masked]&gt;; HB Warehouse &lt;[email-masked]&gt;; HomeBox Customercare UAE &lt;[email-masked]&gt;; [email-masked]<br>
<b>Subject:</b> Fwd: [#5861703] - 29001003636220220205 - Damaged WWD</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Escalation - 1<br>
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Hi Abdul,<br>
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<strong><span style="font-family:-apple-system">Damaged WWD - Part Replacement </span></strong><b><br>
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<strong><span style="font-family:-apple-system">Order Number: </span></strong>29001003636220220205<br>
<strong><span style="font-family:-apple-system">CRM:</span></strong> 4756044<br>
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<strong><span style="font-family:-apple-system">Issue Description: </span></strong>(P-Curvy New-2 180 x200 Bed-Caramel Oak)<br style="box-sizing: border-box">
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">ref CRM #4745984 &amp; 4741125, Cx complained that he found out that the side part is damaged as well.<br>
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CRM 4756044 has been approved for the replacement.<br>
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</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><img width="427" height="116" style="width:4.4479in;height:1.2083in" id="_x0000_i1027" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjIwNjg5NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.mW7_E193FJjujbIbQJXMyAKwaPRnLRfSSILiios9mWM"></span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Kindly arrange it ASAP!</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
 Thanks &amp; Regards,<br>
Ali Adil</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Thu, 30 Mar at 7:22 AM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Reminder<br>
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Hi Team,<br>
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<strong><span style="font-family:-apple-system">Damaged WWD - Part Replacement </span></strong><b><br>
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<strong><span style="font-family:-apple-system">Order Number: </span></strong>29001003636220220205<br>
<strong><span style="font-family:-apple-system">CRM:</span></strong> 4756044<br>
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<strong><span style="font-family:-apple-system">Issue Description: </span></strong>(P-Curvy New-2 180 x200 Bed-Caramel Oak)<br style="box-sizing: border-box">
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">ref CRM #4745984 &amp; 4741125, Cx complained that he found out that the side part is damaged as well.<br>
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CRM 4756044 has been approved for the replacement.<br>
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</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><img width="427" height="116" style="width:4.4479in;height:1.2083in" id="_x0000_i1026" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjEwMTcyMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.3wtqgrosvPtWwOFK-tJ5_3EG5maKafjsYeFltaa-6Y8"></span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
Kindly check and do the needful.</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
 Thanks &amp; Regards,<br>
Ali Adil</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Tue, 28 Mar at 5:52 PM
<span class="separator">, Mansoorullah Enayathullah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi <a id="OWAAMCC6F4E72CCB24CBD8A59E0D419961A9D" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Home Box</span></a>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Inspection  were done yesterday and raise the crm for replacement once approved done will schedule ASAP.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Mansoor
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, March 27, 2023 9:52 AM<br>
<b>To:</b> HBUAE DELIVERY &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mansoorullah Enayathullah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HB Warehouse &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5861703] - 29001003636220220205 - Damaged WWD</span></div>
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<b><i><span style="font-size:13.5pt;font-family:-apple-system;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Reminder<br>
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Hi Team,<br>
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<strong><span style='font-family:"Segoe UI",sans-serif'>Damaged WWD - Part Replacement </span></strong><b><br>
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<strong><span style='font-family:"Segoe UI",sans-serif'>Order Number: </span></strong>29001003636220220205<br>
<strong><span style='font-family:"Segoe UI",sans-serif'>CRM:</span></strong> 4749667<br>
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<strong><span style='font-family:"Segoe UI",sans-serif'>Issue Description: </span>
</strong>(P-Curvy New-2 180 x200 Bed-Caramel Oak)</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>ref CRM #4745984 &amp; 4741125, Cx complained that he found out that the side part is damaged as well. Please find the attached images.<br>
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Kindly check and assist.</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'><br>
 Thanks &amp; Regards,<br>
Ali Adil</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Sat, 25 Mar at 8:53 PM
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team,<br>
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<strong><span style='font-family:"Segoe UI",sans-serif'>Damaged WWD - Part Replacement </span></strong><b><br>
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Order Number: 29001003636220220205<br>
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CRM: 4741125 - 4745984<br>
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Issue Description: (P-Curvy New-2 180 x200 Bed-Caramel Oak)</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Please arrange the part replacement of the bed plywood due to its broken - replacement on the 27th of March.</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Cx is available on 27/03 slot 1.<br>
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Thanks &amp; Regards,<br>
Aws.</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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