Subject: RE: CRM-4762948 [NEED TO DELIVER RIGHT COLOR 31st March in afternoon slot] URGENT
From: crys_hb <[email-masked]>
To: Hb Liwa Ma <[email-masked]>, Abdul Hameed Rasheed <[email-masked]>, ImranKhan <[email-masked]>, Gopinath Janakiraman <[email-masked]>, hbaxd feederwh <[email-masked]>
Cc: Sanjeeb Das <[email-masked]>, HBUAE DELIVERY <[email-masked]>, Harsha Lasantha <[email-masked]>, "[email-masked]" <[email-masked]>, HomeBox Customercare UAE <[email-masked]>
Date: Fri, 31 Mar 2023 13:26:55 +0000

Dear Team,

The customer is extremely mad because his order is supposed to be delivered today.
Please confirm if  it will be delivered today and confirm the driver number.

Kindly check and do the needful.

Best regards,
Rua'a Abukaff

________________________________________
From: Hb Liwa Ma [[email-masked]]
Sent: Thursday, March 30, 2023 1:47 PM
To: Abdul Hameed Rasheed; ImranKhan; Gopinath Janakiraman; hbaxd feederwh
Cc: Sanjeeb Das; HBUAE DELIVERY; Harsha Lasantha; crys_hb; [email-masked]; HomeBox Customercare UAE
Subject: CRM-4762948  [NEED TO DELIVER RIGHT COLOR 31st March in afternoon slot]

Dear Team,

CX get the wrong color. Instead of Lime Green ,team bring the dark green.

Pls arrange the delivery for EC-Lux 2Seater Sofa- Lime Green on 31st March in afternoon slot.

Inv-29004105567420230322

Regards
Jitendra Singh
________________________________
From: Harsha Lasantha <[email-masked]>
Sent: Wednesday, March 29, 2023 2:46 PM
To: HomeBox Customercare UAE <[email-masked]>; Hb Liwa Ma <[email-masked]>; crys_hb <[email-masked]>; [email-masked] <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>
Subject: Wrong item billed

Dear Team,

Please find the below CRM & do the needful,

Call ID

Call Date

Invoice No

Cust Name

Cust Mobile

Reason

Sub Reason

Sub Sub Reason

Call Status

Call By

User Loc.

Call Detail

Closing Notes

Appr. Dept

Appr. Reason

Appr. Flag

Appr Notes

Appr.Date

Closed By

Closed Date

PendingNote No

Followup

4759099

3/29/2023 2:46:05 PM

29004105567420230322

hitesh behrani

0585723115

CTD Exceptions

Operational - Retail

Wrong item billed

Closed

Harsha

UAE

as per the order Lux 2Seater Sofa delivered correctly. customer rejected to have the item & stated he ordered another color. please check & do the needful.

-

-

-

103152

29-Mar-2023

Thanks & Regards,

  Harsha Lasantha

  Associate - COD

  T   :  +971 4 8215808

  M :  +971 565014479

  E  :  [email-masked]<mailto:[email-masked]>

  DWC Warehouse, Building Number : 3

  Dubai, UAE.

  www.homeboxstores.com<http://www.homeboxstores.com/>

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