Subject: Note Added - [#5941148] 9421711198 - Missing Item
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 31 Mar 2023 11:35:04 +0000 (UTC)

Hi ,    Vaishak Piriyarath added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5941148    Subject:  9421711198 - Missing Item   Requester: Sara O.    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi Laith,</div>
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<div class="MsoNormal">The item <b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">165165551 (Orla 3-Piece LED Candle Set with Remote Control) –
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</b>of the Order ID<b>:</b> <b>9421711198</b> </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>was packed and dispatched from the WH.</span>
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<div class="MsoNormal">Thanks &amp; Regards,</div>
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<div class="MsoNormal">Vaishak.p</div>
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<div class="MsoNormal">+971503579313</div>
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<div>From: Home Box &lt;[email-masked]&gt; <br>
<b>Sent:</b> Thursday, March 30, 2023 7:59 PM<br>
<b>To:</b> Vaishak Piriyarath &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;; [email-masked]<br>
<b>Subject:</b> Fwd: [#5941148] - 9421711198 - Missing Item</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Gentle Reminder
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Hi Vaishak,</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Missing Item</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order ID:</span></b><span style="font-size:10.5pt;font-family:Roboto;color:#183247"> 9421711198 </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Tracking ID:</span></b><span style="font-size:10.5pt;font-family:Roboto;color:#183247"> FP032423003268</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Missing Item &amp; Quantity:  Orla 3-Piece LED Candle Set with Remote Control &amp; 165165551 /  1 QTY<br>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">The cx complained that he did not receive the item (<b>Orla 3-Piece LED Candle Set with Remote Control</b>). He confirmed the total (<b>2</b>) containers delivered.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Thanks &amp; Regards, </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Laith </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Wed, 29 Mar at 3:11 PM
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5941148" rel="noreferrer">#5941148</a> raised by Sara O. (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Hi Vaishak,</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Missing Item</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Order ID:</span></b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white"> 9421711198 </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:black'>
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<div class="MsoNormal" style="background:white"><b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">&amp; Quantity:  Orla 3-Piece LED Candle Set with Remote Control &amp; 165165551 /  1 QTY<br>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">The cx complained that</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">he did not receive the item (<b>Orla</b></span></div>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">3-Piece LED Candle Set with Remote Control</span></b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">).</span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">He confirmed the total (<b>2</b>)</span></div>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">containers delivered.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:black'>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">&amp; Regards, </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Wed, 29 Mar at 12:09 PM
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Here are the two items received only</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Please advice on candles and return the tray </span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><img width="4032" height="3024" style="width:42.0in;height:31.5in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjIyOTc5MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.nq26IJ1NN-TpBWdlNu2UQKr8Laylb7rpF7cYxHdfDgQ" data-id="2044016229792"><img width="4032" height="3024" style="width:42.0in;height:31.5in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjIyOTc5MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Nzk5-Mj_QFbtfKkrlc8MS-NCtRLBKgdNAw30lSnGMOE" data-id="2044016229793"></span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Sara Osman</span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On 28 Mar 2023, at 11:15 PM, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for writing back to us,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that in this instance we could not meet your expectations.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>As per your first email, the candles only from order 9421711198 were missing. In your next email, you confirmed that the Candles and tray were delivered.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>​Please confirm with us if all items from order 9421711198 were delivered to you. If not, please confirm the missing item name and provide us with a picture showing the item
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>​After your confirmation, we will raise a return request for the damaged tray delivered to you.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We are looking forward to hearing from you soon.<br>
Thank you for your help!<br>
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Your Friends,<br>
The Support Team.</span></div>
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