Subject: Note Added - [#5913749] 9417718574 - WWD Pending RMA and Refund
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 31 Mar 2023 10:34:19 +0000

Hi ,    Ramesh Veluchamy added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5913749    Subject:  9417718574 - WWD Pending RMA and Refund   Requester: Sabrina bhuyan    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Dear <a id="OWAAMEE913133D8B94676889B51019A252801" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Harikrishnan Kurup</span></a>.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Kindly update the order status on priority..</span></div>
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<div class="MsoNormal">Thanks &amp; Regards</div>
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<div class="MsoNormal">Ramesh.V</div>
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<div class="MsoNormal">Senior Supervisor - DC</div>
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<div class="MsoNormal">T   :  +971 48215922</div>
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<div class="MsoNormal">M:  +971 501647973</div>
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<div>From:<span lang="EN-US"> Home Box &lt;[email-masked]&gt;
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<b>Sent:</b> Friday, March 31, 2023 2:32 PM<br>
<b>To:</b> Ramesh Veluchamy &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;; [email-masked]; Harikrishnan Kurup &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5913749] - 9417718574 - WWD Pending RMA and Refund</span>
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<strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Escalation -2</span></strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Hi Ramesh</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order No: 9417718574</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order Date: Mar 5, 2023</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">CRM  : 4730215 </span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'><br>
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<strong><span style='font-family:"Segoe UI",sans-serif'>Item ID &amp; name -</span></strong> 162431179
<strong><span style='font-family:"Segoe UI",sans-serif'>-/\-</span></strong> Halmstad 5-Tier Bookcase - 30x60x179 cm (1 QTY)<br style="box-sizing: border-box">
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<strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Problem Statement:</span></strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247"> The above item was pulled out on
<strong><span style="font-family:Roboto">27/3 for refund , RMA is created but refund still not procced </span></strong></span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'><br>
</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'><img width="828" height="420" style="width:8.625in;height:4.375in" id="_x0000_i1026" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjIyNTc0OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.4WTx6hAIPU3_4JMuGw6f2xA3_y_cqMv3UQ8gzftcQIg"></span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Kindly check and assist.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Thanks &amp; Regards, </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Laith
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Thu, 30 Mar at 1:45 PM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5913749" rel="noreferrer">#5913749</a> raised by Sabrina bhuyan (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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<strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Reminder 1</span></strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Hi Harikrishnan,</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order No: 9417718574</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order Date: Mar 5, 2023</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">CRM  : 4730215 </span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'><br>
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<strong><span style='font-family:"Segoe UI",sans-serif'>Item ID &amp; name -</span></strong> 162431179
<strong><span style='font-family:"Segoe UI",sans-serif'>-/\-</span></strong> Halmstad 5-Tier Bookcase - 30x60x179 cm (1 QTY)<br style="box-sizing: border-box">
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<strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Problem Statement:</span></strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247"> The above item was pulled out on
<strong><span style="font-family:Roboto">27/3 for refund , RMA is created but refund still not procced </span></strong></span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'><br>
</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'><img width="828" height="420" style="width:8.625in;height:4.375in" id="_x0000_i1025" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjEyMDc0MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.-tJj3FZY787v5g7KoLQYnjktjHMq9grKKFZIGNmDXvQ"></span><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Kindly
 check and assist.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Thanks &amp; Regards, </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Nikhil</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Tue, 28 Mar at 12:07 PM
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Sabrina,<br>
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Thank you for contacting us.<br>
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We sincerely apologize for the inconvenience caused.<br>
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We would like to inform you that we are coordinating with the team for the refund, and we will process it as soon as possible. Kindly bear with us for a little while and we will update you as soon as possible.<br>
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We would appreciate your patience.<br>
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Feel free to contact us if you have any further inquiries.<br>
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your friends.<br>
The Support Team  </span></div>
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