Subject: RE: Damage / Defective #29020201765120230327
From: Homebox IbnMA <[email-masked]>
To: crys_hb <[email-masked]>, "Gouskather Mohamed Hussain" <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Ahmed Zoher <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>, "[email-masked]" <[email-masked]>, HomeBox Customercare UAE <[email-masked]>
Date: Fri, 31 Mar 2023 10:01:11 +0000

Dear CS Team  ,

CX been contacted From Store side & CRM been Raised as well .

Pls Look into it , CX not willing to wait.

  Shanky Rathore
  Store Inventory Controller
  T   :  +971 45146469
  M : 971 585978623
  E   :  [email-masked]
  Ibn Battuta Mall, Dubai
  UAE
 www.homeboxstores.com

-----Original Message-----
From: crys_hb <[email-masked]>
Sent: Friday, 31 March 2023 1:33 PM
To: Gouskather Mohamed Hussain <[email-masked]>; Homebox IbnMA <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>; [email-masked]; HomeBox Customercare UAE <[email-masked]>
Subject: RE: Damage / Defective #29020201765120230327
Importance: High

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Dear team,

as ref # 4764530 ,

kindly note cx needs to solve the issue urgent

she already complain at the same day of delivery

kindly call the cx with any updating

Best regards

Razan
________________________________________
From: Gouskather  Mohamed Hussain [[email-masked]]
Sent: Thursday, March 30, 2023 7:01 PM
To: Homebox IbnMA
Cc: HBUAE DELIVERY; crys_hb; [email-masked]; HomeBox Customercare UAE
Subject: Damage / Defective   #29020201765120230327

Dear team

Kindly find the crm & do the needful

Call ID

Call Date

Invoice No

Cust Name

Cust Mobile

Reason

Sub Reason

Sub Sub Reason

Call Status

Call By

User Loc.

Call Detail

Closing Notes

Appr. Dept

Appr. Reason

Appr. Flag

Appr Notes

Appr.Date

Closed By

Closed Date

PendingNote No

Followup

4764452

3/30/2023 8:00:57 PM

29020201765120230327

SHERIL SHERIF

0503214583

CTD Exceptions

Operational - Logistic

Damage / Defective

Closed

Ramesh Narayanan

UAE

(165286632 P-Keith 2 Seater Recliner Sofa W/USB-Dar BSD) sofa right recliner not working hydraulic issue. kindly check and do the needful. (item with customer) team - Abdul Samad Khan

-

-

-

256212

30-Mar-2023

Regards
Gous kather
0501865011

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