Subject: New Reply Received - 9686060158 - Damaged WWD
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 31 Mar 2023 08:03:39 +0000

Hi Ali Adil,  The customer has responded to the ticket.  9686060158 - Damaged WWD  Ticket comment <div dir="auto">If the same item is out of stock please provide another sofabed if there is some price deference I am ready for payment </div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, 31 Mar 2023, 06:49 Home Box, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Sujith,<br><br>Thank you for replying back to us.<br><br>Kindly note that as per the report of the concerned team, the sofa is sagging and the inner springs are damaged; it's non-repairable.<br><br>The team is offering a pullout for the sofa and a credit note as a refund with a 30% usage deduction. Please note that the deduction took place since the sofa has been used for a considerable period of time. Please note that this service is under the warranty. Please keep in mind that the sofa is out of stock for a replacement.<br><br>Please confirm this so we can go forward with the procedure.<br><br>We  look forward to hear from you.<br><br>Your Friends,<br>The HomeBox Support Team</div></div></div></div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5917848