Subject: RE: Delivery cancel
From: Homebox Delivery <[email-masked]>
To: Luma AbuSharekh <[email-masked]>, HomeBox Customercare UAE <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>, crys_hb <[email-masked]>, Homebox Bawadism <[email-masked]>, Homebox Bawadima <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Fri, 31 Mar 2023 06:21:04 +0000

Dear team
Apologies for wrong update , thanks for noticed me.

Regards
Redeemer

From: Luma AbuSharekh <[email-masked]>
Sent: Friday, 31 March 2023 10:17 AM
To: HomeBox Customercare UAE <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>; crys_hb <[email-masked]>; Homebox Bawadism <[email-masked]>; Homebox Bawadima <[email-masked]>; Homebox Delivery <[email-masked]>; [email-masked]
Subject: RE: Delivery cancel

CAUTION: External email sender. Use care when clicking on links or opening attachments!
dear team kindly note the cx place the right items (dark grey )but he received light grey
[email-masked]<mailto:[email-masked]>

Best Regards,
Lama Abusharekh
Customer Experience Specialist
T: +962 6 500 1333
F: +962 6 500 1334
E: [email-masked]<mailto:[email-masked]>
www.crystel.co<http://www.crystel.co/>
<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>
<https://www.facebook.com/Crystel.co>
<https://twitter.com/CrystelCo>
<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Homebox Delivery [mailto:[email-masked]]
Sent: Friday, March 31, 2023 9:00 AM
To: HomeBox Customercare UAE; crys_hb; Homebox Bawadism; Homebox Bawadima; [email-masked]<mailto:[email-masked]>
Cc: HBUAE DELIVERY
Subject: Delivery cancel

Dear team
Kindly find the crm and do the needful
Call ID
Call Date
Invoice No
Cust Name
Cust Mobile
Reason
Sub Reason
Sub Sub Reason
Call Status
Call By
User Loc.
Call Detail
Closing Notes
Appr. Dept
Appr. Reason
Appr. Flag
Appr Notes
Appr.Date
Closed By
Closed Date
PendingNote No
Followup
4765153
3/31/2023 9:58:23 AM
29050101251720230325
MS.BRONWYN 0562144040
0562144040
CTD Exceptions
Operational - Retail
Delivery cancel
Closed
Nilesh Rathnayaka
UAE
P-Oscar 3 + 2 Seater Recliner-Grey WWD as per order team hvaing correct color items(dark grey) , but cx expecting light grey color and cx wrongly billed dark grey, cx return the both sofas with team , kindly check and do the needful

-
-
-

257622
31-Mar-2023

Regards
Redeemer
04821 5925

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