Subject: RE: Customer no answer / Sw/off #9422129446
From: Luma AbuSharekh <[email-masked]>
To: "Gouskather Mohamed Hussain" <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>, "HomeBox Customercare UAE" <[email-masked]>, crys_hb <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Thu, 30 Mar 2023 16:05:59 +0000

[email-masked]<mailto:[email-masked]>

Best Regards,
Lama Abusharekh
Customer Experience Specialist

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Gouskather Mohamed Hussain [mailto:[email-masked]]
Sent: Thursday, March 30, 2023 6:58 PM
To: Luma AbuSharekh
Cc: HBUAE DELIVERY; HomeBox Customercare UAE; crys_hb; [email-masked]
Subject: RE: Customer no answer / Sw/off #9422129446

Dear @Luma AbuSharekh<mailto:[email-masked]>,

Call ID

Call Date

Invoice No

Cust Name

Cust Mobile

Reason

Sub Reason

Sub Sub Reason

Call Status

Call By

User Loc.

Call Detail

Closing Notes

Appr. Dept

Appr. Reason

Appr. Flag

Appr Notes

Appr.Date

Closed By

Closed Date

PendingNote No

Followup

4764445

3/30/2023 7:57:24 PM

9422129446

Naomi Lomas

552181496

CTD Exceptions

Operational - Retail

Wrong commitment

Closed

Ramesh Narayanan

UAE

refer crm 4758892 - as per team customer not at home and customer requested to drop the replacement parts outside door without fixing. kindly check and inform the SOP. team - Waseem RKT

-

-

-

256212

30-Mar-2023

Regards,
Gous Kather
0501865011

From: Luma AbuSharekh <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 30 March 2023 4:44 PM
To: Gouskather Mohamed Hussain <[email-masked]<mailto:[email-masked]>>
Cc: HBUAE DELIVERY <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: RE: Customer no answer / Sw/off #9422129446

CAUTION: External email sender. Use care when clicking on links or opening attachments!
[email-masked]<mailto:[email-masked]>

Best Regards,
Lama Abusharekh
Customer Experience Specialist

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Gouskather Mohamed Hussain [mailto:[email-masked]]
Sent: Thursday, March 30, 2023 3:38 PM
To: HomeBox Customercare UAE; crys_hb; [email-masked]<mailto:[email-masked]>
Cc: HBUAE DELIVERY
Subject: Customer no answer / Sw/off #9422129446

Dear team

Kindly find the crm & do the needful

Call ID

Call Date

Invoice No

Cust Name

Cust Mobile

Reason

Sub Reason

Sub Sub Reason

Call Status

Call By

User Loc.

Call Detail

Closing Notes

Appr. Dept

Appr. Reason

Appr. Flag

Appr Notes

Appr.Date

Closed By

Closed Date

PendingNote No

Followup

4763773

3/30/2023 4:36:51 PM

9422129446

Naomi Lomas

552181496

CTD Exceptions

Other - CTD Exception

Customer no answer / Sw/off

Closed

Ramesh Narayanan

UAE

refer crm 4758892 - pending scheduled today but customer not answering the calls. team - Waseem RKT

-

-

-

256212

30-Mar-2023

Regards
Gous kather
0501865011

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