Subject: RE: Wrong commitment(high fixing job 295mins)
From: Roaa Alismaeil <[email-masked]>
To: Homebox Delivery <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>, "HomeBox Customercare UAE" <[email-masked]>, crys_hb <[email-masked]>, Homebox Bawadism <[email-masked]>, Homebox Bawadima <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Thu, 30 Mar 2023 10:07:55 +0000

[email-masked]<mailto:[email-masked]>

Dear team

ref#  4762656 ,  4762665
cx refuse the order now  , he will be at his location at 3 pm , he want it at 3 , , kindly arrange the team as per  cx time, cx can't reach to his location  before 3 , kindly do the needful

Best Regards,
Roaa Alismaeil
Customer Experience Specialist

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

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From: Homebox Delivery [mailto:[email-masked]]
Sent: Thursday, March 30, 2023 12:59 PM
To: HomeBox Customercare UAE; crys_hb; Homebox Bawadism; Homebox Bawadima; [email-masked]
Cc: HBUAE DELIVERY
Subject: Wrong commitment(high fixing job 295mins)
Importance: High

Dear team
Kindly find the crm and do the needful

Call ID

Call Date

Invoice No

Cust Name

Cust Mobile

Reason

Sub Reason

Sub Sub Reason

Call Status

Call By

User Loc.

Call Detail

Closing Notes

Appr. Dept

Appr. Reason

Appr. Flag

Appr Notes

Appr.Date

Closed By

Closed Date

PendingNote No

Followup

4762599

3/30/2023 1:56:48 PM

29050102600520230323

Ahamad 0567888085

0524533332

CTD Exceptions

Operational - Retail

Wrong commitment

Closed

Nilesh Rathnayaka

UAE

As per team cx not available now cx asked to deliver after 4pm hence its a 290 mins high job , team unable to do the delivery after 4pm . team having 3rd slot deliveries in another locations, kindly check and needful Team: Bilal MSR

-

-

-

257622

30-Mar-2023

4762598

3/30/2023 1:56:41 PM

29050102600820230323

Ahamad 0567888085

0524533332

CTD Exceptions

Operational - Retail

Wrong commitment

Closed

Nilesh Rathnayaka

UAE

As per team cx not available now cx asked to deliver after 4pm hence its a 290 mins high job , team unable to do the delivery after 4pm . team having 3rd slot deliveries in another locations, kindly check and needful Team: Bilal MSR

-

-

-

257622

30-Mar-2023

Regards
Redeemer
04821 5925

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