Subject: RE: [#5916909] - 9420726344 - Late Shipping
From: Anslem Misquitta <[email-masked]>
To: Manjit Gurung <[email-masked]>, "Ravi Sankar Podiyattillam" <[email-masked]>, "[email-masked]" <[email-masked]>, LMG MFC <[email-masked]>, Debesh Datta <[email-masked]>, Pradeep Kumar <[email-masked]>, Adil Khan <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, "[email-masked]" <[email-masked]>, Home Box <[email-masked]>, Debayan Sarkar <[email-masked]>, hblsmuae <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Ahmed Zoher <[email-masked]>, Sameer Sadiq <[email-masked]>, Raja Ramachandran <[email-masked]>, Ashick Ali <[email-masked]>
Date: Thu, 30 Mar 2023 07:21:35 +0000

Hi Team,

I hope this email finds you in good health.

As per the last discussion, if any VSI order is not fulfilled in time it is supposed to be cancelled systematically/Automatically so the refund is processed immediately, and customer gets a notification about the cancellation of the item in time so there is no scope of any complain coming from customer.

Just FYI - All orders are supposed to go in a single delivery not separately (for customer the order is from Homebox), For only HB items without VSI item the courier partner LMG, SHIPA, ARAMEX, EMIRATES POST deliveries in a single delivery, if there are more than 1 container and if they receive the order and 1 of the containers is missing they will not deliver it till they get the complete order from HB.

For any VSI delay order/item we don’t have any timeline/visibility when the customer will receive the remaining item if not received in time so if customer calls/chats/emails we can provide with a tentative date.

At the same time this item was cancelled (both items below are in same invoice) but the other was still not cancelled and not yet shipped to customer.
Complete order details for invoice given below which includes Furniture Item also.

Feel free to contact me if any help/clarification required.

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Manjit Gurung <[email-masked]>
Sent: Wednesday, March 29, 2023 4:14 PM
To: Ravi Sankar Podiyattillam <[email-masked]>; Home Box <[email-masked]>; [email-masked]; LMG MFC <[email-masked]>
Cc: Adil Khan <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; [email-masked]; Pradeep Kumar <[email-masked]>; Debesh Datta <[email-masked]>
Subject: RE: [#5916909] - 9420726344 - Late Shipping

Dear Ravi,

Not at received from Khaira, Once received will dispatch the same.

Thanks & Regards,

Manjit Gurung
Landmark Group, UAE - RDC Operations – Non Home |
P.O. Box 17155 | Dubai, United Arab Emirates |
Direct : +9714 899 3526 | Mobile : +971509801829|
E-mail: [email-masked]<mailto:[email-masked]> |www.landmarkgroup.com |

From: Ravi Sankar Podiyattillam <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 29, 2023 9:03 AM
To: Home Box <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; LMG MFC <[email-masked]<mailto:[email-masked]>>; Manjit Gurung <[email-masked]<mailto:[email-masked]>>
Cc: Adil Khan <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Pradeep Kumar <[email-masked]<mailto:[email-masked]>>; Debesh Datta <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5916909] - 9420726344 - Late Shipping

Dear Home box team

LMG order has been already shipout when the SLA1 is breached. The vendor Khaira is not hand over the shipment till yesterday.

@ Nirenjan/Manjit Can you please check and update the same.

Thanks & Regards
Ravisankar
Landmark | FC Operations – Non Home |
P.O. Box 17155 | Dubai, United Arab Emirates |
Mobile : +97150 2422178 |
E-mail: [email-masked]<mailto:[email-masked]> |www.landmarkgroup.com |

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 29, 2023 7:30 AM
To: [email-masked]<mailto:[email-masked]>
Cc: Adil Khan <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Pradeep Kumar <[email-masked]<mailto:[email-masked]>>; Ravi Sankar Podiyattillam <[email-masked]<mailto:[email-masked]>>; Debesh Datta <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#5916909] - 9420726344 - Late Shipping

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Escalation - 3
Dear Nitin,

Late Shipping

Order Number: 9420726344
AWB : 1000019825476
Order Date: Mar 19, 2023

Item Name: 165053592 - Fiona Nylon Food Cover - 7x48 cm (1 qty)

Issue Description: The order has been placed on 19/03/2023 but item (165053592) is not shipped yet.
Please pack the item and handover to the courier urgently to arrange the delivery.

Thanks & Regards,
Ali Adil
On Tue, 28 Mar at 8:32 AM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:

Reminder

Dear Team,

Late Shipping

Order Number: 9420726344
AWB : 1000019825476
Order Date: Mar 19, 2023

Item Name: 165053592 - Fiona Nylon Food Cover - 7x48 cm (1 qty)

Issue Description: The order has been placed on 19/03/2023 but item (165053592) is not shipped yet.
Please pack the item and handover to the courier urgently to arrange the delivery.

Thanks & Regards,
Ali Adil
On Mon, 27 Mar at 9:34 AM , Ravi Sankar Podiyattillam <[email-masked]<mailto:[email-masked]>> wrote:
Dear Nirenjan

Pls check and update

Thanks & Regards
Ravisankar
Landmark | FC Operations – Non Home |
P.O. Box 17155 | Dubai, United Arab Emirates |
Mobile : +97150 2422178 |
E-mail: [email-masked]<mailto:[email-masked]> |www.landmarkgroup.com<http://www.landmarkgroup.com> |

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, March 26, 2023 5:10 PM
To: Pradeep Kumar <[email-masked]<mailto:[email-masked]>>; Ravi Sankar Podiyattillam <[email-masked]<mailto:[email-masked]>>; Debesh Datta <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Adil Khan <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#5916909] - 9420726344 - Late Shipping

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Escalation 1

Hi Team,

Late Shipping

Order Number: 9420726344
AWB : 1000019825476
Order Date: Mar 19, 2023

Item Name: 165053592 - Fiona Nylon Food Cover - 7x48 cm (1 qty)

Issue Description: The order has been placed on 19/03/2023 but (165053592) is not shipped yet.
Please pack the item and handover to the courier urgently to arrange the delivery

Thanks & Regards,
Jok Kuol,
On Sun, 26 Mar at 5:09 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Escalation 1

Hi Team,

Late Shipping

Order Number: 9420726344
Order Date: Mar 19, 2023

Item Name: 165053592 - Fiona Nylon Food Cover - 7x48 cm (1 qty)

Issue Description: The order has been placed on 19/03/2023 but (165053592) is not shipped yet.
Please pack the item and handover to the courier urgently to arrange the delivery

Thanks & Regards,
Jok Kuol,

5916909:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

5916909:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com