Subject: RE: Wrong commitment
From: Homebox Delivery <[email-masked]>
To: Roaa Alismaeil <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, crys_hb <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Wed, 29 Mar 2023 13:33:29 +0000

Dear team @Roaa Alismaeil<mailto:[email-masked]>
Team having another deliveries locations is far from this cx location, team will try to deliver as a last delivery ,no promise made.

Regards
Redeemer

From: Roaa Alismaeil <[email-masked]>
Sent: Wednesday, 29 March 2023 4:44 PM
To: Homebox Delivery <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; crys_hb <[email-masked]>; [email-masked]
Subject: RE: Wrong commitment

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear [email-masked]<mailto:[email-masked]>

Cx wondering  if the team can come after eftar , to deliver the item and she will have the amount  , cx refused to reschedule , she want the item today , she have the amount and the team don’t have machine  , so she will arrange the cash after 6:20

Best Regards,
Roaa Alismaeil
Customer Experience Specialist
T: +962 6 500 1333
F: +962 6 500 1334
E: [email-masked]<mailto:[email-masked]>
www.crystel.co<http://www.crystel.co/>
<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>
<https://www.facebook.com/Crystel.co>
<https://twitter.com/CrystelCo>
<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Homebox Delivery [mailto:[email-masked]]
Sent: Wednesday, March 29, 2023 3:38 PM
To: Roaa Alismaeil
Cc: HBUAE DELIVERY; HomeBox Customercare UAE; crys_hb; [email-masked]<mailto:[email-masked]>
Subject: RE: Wrong commitment

KINDLY CHECK AGAIN

From: Roaa Alismaeil <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 29 March 2023 4:37 PM
To: Homebox Delivery <[email-masked]<mailto:[email-masked]>>
Cc: HBUAE DELIVERY <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: RE: Wrong commitment

CAUTION: External email sender. Use care when clicking on links or opening attachments!
[email-masked]<mailto:[email-masked]>

Best Regards,
Roaa Alismaeil
Customer Experience Specialist
T: +962 6 500 1333
F: +962 6 500 1334
E: [email-masked]<mailto:[email-masked]>
www.crystel.co<http://www.crystel.co/>
<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>
<https://www.facebook.com/Crystel.co>
<https://twitter.com/CrystelCo>
<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Homebox Delivery [mailto:[email-masked]]
Sent: Wednesday, March 29, 2023 3:34 PM
To: HomeBox Customercare UAE; crys_hb; [email-masked]<mailto:[email-masked]>
Cc: HBUAE DELIVERY
Subject: Wrong commitment

Dear team
Kindly find the crm and do the needful

Call ID
Call Date
Invoice No
Cust Name
Cust Mobile
Reason
Sub Reason
Sub Sub Reason
Call Status
Call By
User Loc.
Call Detail
Closing Notes
Appr. Dept
Appr. Reason
Appr. Flag
Appr Notes
Appr.Date
Closed By
Closed Date
PendingNote No
Followup
4759901
3/29/2023 4:33:08 PM
9421631992
Khalida Sood
507744462
CTD Exceptions
Operational - Retail
Wrong commitment
Closed
Nilesh Rathnayaka
UAE
as per team cx stated that dont have money to pay cod amount kinldy check with cx

-
-
-

257622
29-Mar-2023

Regards
Redeemer
04821 5925

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com