Subject: RE: security not allowing # 9421426591
From: crys_hb <[email-masked]>
To: Roaa Alismaeil <[email-masked]>, Mansoorullah Enayathullah <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>, "HomeBox Customercare UAE" <[email-masked]>, Luma Alzubaidi <[email-masked]>, Sarah Otoum <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Wed, 29 Mar 2023 13:23:37 +0000

dear team 

the cx asked to get the order tomorrow in morning

please check and advice 

-bushra	
________________________________________
From: Roaa Alismaeil
Sent: Wednesday, March 29, 2023 4:15 PM
To: Mansoorullah Enayathullah
Cc: HBUAE DELIVERY; HomeBox Customercare UAE; crys_hb; Luma Alzubaidi; Sarah Otoum; [email-masked]
Subject: RE: security not allowing # 9421426591

[email-masked]<mailto:[email-masked]>

Dear team

Kindlt find the attach pic

Best Regards,
Roaa Alismaeil
Customer Experience Specialist

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Roaa Alismaeil
Sent: Wednesday, March 29, 2023 4:14 PM
To: Mansoorullah Enayathullah
Cc: HBUAE DELIVERY; HomeBox Customercare UAE; crys_hb; Luma Alzubaidi; Sarah Otoum; [email-masked]
Subject: RE: security not allowing # 9421426591

Dear [email-masked]<mailto:[email-masked]>

Cx still not responding to our call , as ref to the below cx already request several  time to get the order before 5 pm , and email have been sent form manager crystel team to the delivery team that  the order should be deliver before 5 pm

Best Regards,
Roaa Alismaeil
Customer Experience Specialist

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Mansoorullah Enayathullah [mailto:[email-masked]]
Sent: Wednesday, March 29, 2023 4:09 PM
To: HomeBox Customercare UAE; crys_hb; Luma Alzubaidi; Sarah Otoum; [email-masked]<mailto:[email-masked]>
Cc: HBUAE DELIVERY
Subject: security not allowing # 9421426591

Dear team,
Please find the below CRM and do the needful
Call ID

Call Date

Invoice No

Cust Name

Cust Mobile

Reason

Sub Reason

Sub Sub Reason

Call Status

Call By

User Loc.

Call Detail

Closing Notes

Appr. Dept

Appr. Reason

Appr. Flag

Appr Notes

Appr.Date

Closed By

Closed Date

PendingNote No

Followup

4760175

3/29/2023 5:08:11 PM

9421426591

suhaib tawalbeh

561317919

CTD Exceptions

Operational - Retail

Wrong commitment

Closed

Mansoorvllah.E

UAE

As per team security is not allowing for delivery after 5.00pm but cx in slot 2 team cant come before 5.00pm in slot 2, kindly convince the cx to change the slot in morning so that team can try as first delivery due its location in near WH. Team : Waseem RKT

-

-

-

247900

29-Mar-2023

Thanks & Regards

Mansoorullah

Associate-COD

T :+971 4821 5800

DWC Warehouse, Building Number : 3

UAE.

www.homeboxstores.com<http://www.homeboxstores.com>

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