Subject: Note Added - [#5909581] 9416601488 - WWD Pending Refund
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 27 Mar 2023 14:18:00 +0000 (UTC)

Hi ,    Mansoorullah Enayathullah added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5909581    Subject:  9416601488 - WWD Pending Refund   Requester: susan kirby    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAM8CC705E3E5BA40ABB633A2470E0ACA98" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Home Box</span></a>
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<div class="MsoNormal">Regards,</div>
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<div>From: Home Box &lt;[email-masked]&gt; <br>
<b>Sent:</b> Saturday, March 25, 2023 12:05 PM<br>
<b>To:</b> HBUAE DELIVERY &lt;[email-masked]&gt;; HB Warehouse &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5909581] - 9416601488 - WWD Return</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Hi Team,</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
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</span><strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">WWD Return</span></strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order No: 9416601488</span></b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order Date: 27-02-2023</span></b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<b><span style='font-family:"Arial",sans-serif;color:black'>CRM No: 4740205</span></b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Issue Description:</span></strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247"> (Polva Outdoor Gazebo with Metal Frame - 3.5x3.5 m - Beige )</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
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</span><span style="font-size:10.5pt;font-family:Roboto;color:#183247">According</span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">to the inspection report, the customer's house is near the sea, so there is a strong wind,</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
</span><span style="font-size:10.5pt;font-family:Roboto;color:#183247">so</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:Roboto;color:#183247">the tent (Polva Outdoor Gazebo) cannot withstand that wind. Even if it is replaced, the same thing will happen.<br style="box-sizing: border-box">
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">ref CRM<strong><span style="font-family:-apple-system"> 4730929,</span></strong> Customer has agreed to the pullout &amp; refund. The pullout has been approved.<br>
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</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><img width="404" height="107" style="width:4.2083in;height:1.1145in" id="_x0000_i1057" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTcxNzEwNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.M6AeufyhipCptVrmkdFxmu4dksO_Fo60bqUpjhk9zso"></span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Kindly
 arrange it soon.<br style="box-sizing: border-box">
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Thanks &amp; Regards, </span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Ali Adil</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">On Fri, 24 Mar at 8:22 AM
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Hi Team,</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
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</span><strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">WWD Return</span></strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order No: 9416601488</span></b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order Date: 27-02-2023</span></b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<b><span style='font-family:"Arial",sans-serif;color:black'>CRM No: 4740205</span></b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Issue Description:</span></strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247"> (Polva Outdoor Gazebo with Metal Frame - 3.5x3.5 m - Beige )</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
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</span><span style="font-size:10.5pt;font-family:Roboto;color:#183247">According</span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">to the inspection report, the customer's house is near the sea, so there is a strong wind,</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
</span><span style="font-size:10.5pt;font-family:Roboto;color:#183247">so</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:Roboto;color:#183247">the tent (Polva Outdoor Gazebo) cannot withstand that wind. Even if it is replaced, the same thing will happen.<br>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">ref CRM<strong><span style="font-family:-apple-system"> 4730929,</span></strong> Customer has agreed to the pullout &amp; refund, kindly check and do the needful.<br>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Thanks &amp; Regards, </span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Ali Adil</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">On Wed, 22 Mar at 6:00 PM
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5909581" rel="noreferrer">#5909581</a> raised by ().</span></div>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">No: 9416601488</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Date: 27-02-2023</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style='font-family:"Arial",sans-serif;color:black'>No: 4729416</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Statement: A CRM is already raised after the inspection and inspection team as mentioned that replacement is not possible.</span></div>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">And cx is asking for refund. Kindly check and assist.</span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">&amp; Regards, </span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Cs Team</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">On Wed, 22 Mar at 5:50 PM
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">So they will refund my money</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1052" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Hello, my name is Ahmad , Please give me a few moments while I review and process your request. I will get back shortly.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:03 PM, 22nd Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Susan </span></div>
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</div>
<div class="MsoNormal">
<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1051" src="https://images.freshchat.com/30x30/fresh-chat-names/img/carrot.png"></span><span style="color:#3F3F46"></span>
</div>
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<div>
<div class="MsoNormal" style="background:#A8DDFD">
<span style="color:#3F3F46"><img width="738" height="1600" style="width:7.6875in;height:16.6666in" id="_x0000_i1050" src="https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_feedbackMessage/u_f39ff3e71451f137eff32138913e951f2a5f4ae194d7984f43314e5b3233d87a/img_ah05v9530u_e8274a933aa5f5ba98540b9cc7f49c060fead44b5c811e9bf5fed0f272e6f533.jpeg"></span><span style="color:#3F3F46"></span>
</div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:03 PM, 22nd Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Susan </span></div>
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</div>
<div class="MsoNormal">
<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1049" src="https://images.freshchat.com/30x30/fresh-chat-names/img/carrot.png"></span><span style="color:#3F3F46"></span>
</div>
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<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">They sent this</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:03 PM, 22nd Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Susan </span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1048" src="https://images.freshchat.com/30x30/fresh-chat-names/img/carrot.png"></span><span style="color:#3F3F46"></span>
</div>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">So they will refund my moneys ?</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:03 PM, 22nd Mar</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">ahmad</span></div>
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</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1047" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
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<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you for sharing the order details. Please allow me a moment to check this for you.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:04 PM, 22nd Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Susan </span></div>
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</div>
<div class="MsoNormal">
<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1046" src="https://images.freshchat.com/30x30/fresh-chat-names/img/carrot.png"></span><span style="color:#3F3F46"></span>
</div>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Ok thank you</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:05 PM, 22nd Mar</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">ahmad</span></div>
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</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1045" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">I sincerely apologize for the inconveniences. Please note that we have escalated your complaint for (<b>refun)</b> to the (<b>CCC team</b>) to check the issue and update
 as soon as possible. Once we receive any update from the relevant team, we will notify you through Email. It may take between
<b>24-48 hours</b> to get an update. We thank you for your patience and cooperation.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:36 PM, 22nd Mar</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">ahmad</span></div>
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</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1044" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Is there anything else I can assist you with today?</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:36 PM, 22nd Mar</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">ahmad</span></div>
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</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1043" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:41 PM, 22nd Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Susan </span></div>
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</div>
<div class="MsoNormal">
<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1042" src="https://images.freshchat.com/30x30/fresh-chat-names/img/carrot.png"></span><span style="color:#3F3F46"></span>
</div>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Hi</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:41 PM, 22nd Mar</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">ahmad</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1041" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
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<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Is there anything else I can assist you with today?</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:42 PM, 22nd Mar</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Susan </span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1040" src="https://images.freshchat.com/30x30/fresh-chat-names/img/carrot.png"></span><span style="color:#3F3F46"></span>
</div>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">They said they can’t replace</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:42 PM, 22nd Mar</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Susan </span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1039" src="https://images.freshchat.com/30x30/fresh-chat-names/img/carrot.png"></span><span style="color:#3F3F46"></span>
</div>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Only return</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:42 PM, 22nd Mar</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Susan </span></div>
<div></div>
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</div>
<div class="MsoNormal">
<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1038" src="https://images.freshchat.com/30x30/fresh-chat-names/img/carrot.png"></span><span style="color:#3F3F46"></span>
</div>
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<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">So please send someone to take it from my garden</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:42 PM, 22nd Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Susan </span></div>
<div></div>
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</div>
<div class="MsoNormal">
<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1037" src="https://images.freshchat.com/30x30/fresh-chat-names/img/carrot.png"></span><span style="color:#3F3F46"></span>
</div>
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<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">It’s dangerous for my children</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:42 PM, 22nd Mar</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">ahmad</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1036" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
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<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.  </span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:44 PM, 22nd Mar</span></div>
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<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">ahmad</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1035" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Is there anything else I can assist you with today?</span></div>
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</div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:48 PM, 22nd Mar</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Susan </span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1034" src="https://images.freshchat.com/30x30/fresh-chat-names/img/carrot.png"></span><span style="color:#3F3F46"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">It’s just taking a long time</span></div>
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</div>
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:48 PM, 22nd Mar</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Susan </span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1033" src="https://images.freshchat.com/30x30/fresh-chat-names/img/carrot.png"></span><span style="color:#3F3F46"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">And the delivery person said it was being replaced</span></div>
<div></div>
<div></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:48 PM, 22nd Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Susan </span></div>
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<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1032" src="https://images.freshchat.com/30x30/fresh-chat-names/img/carrot.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Only when I messaged here i came to know that it can’t be replaced</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:49 PM, 22nd Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Susan </span></div>
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<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1031" src="https://images.freshchat.com/30x30/fresh-chat-names/img/carrot.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">I just want the refund then so I can order a different tent</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:49 PM, 22nd Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Susan </span></div>
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<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1030" src="https://images.freshchat.com/30x30/fresh-chat-names/img/carrot.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">It was supposed to be used for Iftar</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:49 PM, 22nd Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Susan </span></div>
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<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1029" src="https://images.freshchat.com/30x30/fresh-chat-names/img/carrot.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">And Ramadan is tomorrow</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:49 PM, 22nd Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">ahmad</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1028" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">We have now escalated this issue to our concerned team and this may take 24-48 hours and you will be contacted on your email id.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:50 PM, 22nd Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Susan </span></div>
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<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1027" src="https://images.freshchat.com/30x30/fresh-chat-names/img/carrot.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Thank you</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:50 PM, 22nd Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">ahmad</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1026" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">It was a pleasure to assist you.Thank you for shopping with Homebox</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Have a wonderful day.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:50 PM, 22nd Mar</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Susan </span></div>
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<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1025" src="https://images.freshchat.com/30x30/fresh-chat-names/img/carrot.png"></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Thank you</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:50 PM, 22nd Mar</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#999999'>View conversation in
<a href="https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/711852639730267" rel="noreferrer">
<span style="color:#999999;text-decoration:none">Freshchat</span></a></span><span style='font-family:"Helvetica",sans-serif;color:#333333'></span>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">5909581:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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