Subject: Note Added - [#5614730] Mattress replacement / 29002105757920221001
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 26 Mar 2023 12:07:12 +0000 (UTC)

Hi ,    crys_hb added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5614730    Subject:  Mattress replacement / 29002105757920221001   Requester: Danish.adeel    Note Content:   <div>Hi team,<br><br>CX is very pissed for the delay he wants updates. pls check and do the needful<br><br>regards,<br>shrouq<br>________________________________________<br>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote"><div>From: Thouraya Altantawi<br>Sent: Saturday, March 25, 2023 12:05 PM<br>To: Sabry Yousef; Murtaza Kutiyanawala<br>Cc: Anslem Misquitta; HomeBox Customercare UAE; Nada Hattar; crys_hb; HB Warehouse; Home Box<br>Subject: RE: [#5550040] - invoice29002105757920221001<br><br>Dear Team<br><br>kindly reminder on the below as the cx called and he was very angry so kindly do the needful Asap,<br><br>regards,<br>Thuraya<br><br>________________________________<br>From: Sabry Yousef [[email-masked]]<br>Sent: Friday, January 06, 2023 9:54 AM<br>To: Murtaza Kutiyanawala<br>Cc: Anslem Misquitta; HomeBox Customercare UAE; Nada Hattar; crys_hb; HB Warehouse; Home Box<br>Subject: RE: [#5550040] - invoice29002105757920221001<br><br>HI @Murtaza Kutiyanawala&lt;mailto:[email-masked]&gt;<br><br>Complaint has been raised under CRM – 4502303<br><br>PFA.<br><br>Comp. no<br><br>Call Date<br><br>Invoice No<br><br>Customer Name<br><br>Customer Mobile<br><br>Reason<br><br>Call Details<br><br>Call Status<br><br>Agent<br><br>Select<br><br>MoreInfo<br><br>4502303<br><br>1/6/2023 10:51:17 AM<br><br>29002105757920221001<br><br>DANISH ADEL<br><br>971569383928<br><br>Complaints<br><br>iValue Single Foam Mattress in American Quilted Fabric - 90x200x12 CMS \ deformed from the middle. (SNAPS ATTACHED ON EMAIL)<br><br>OPN<br><br>215414<br><br><br>More&lt;UrlBlockedError.aspx&gt;<br><br><br><br><br>Best Regards,<br>[cid:[email-masked]]<br><br>From: Murtaza Kutiyanawala &lt;[email-masked]&gt;<br>Sent: Thursday, January 5, 2023 3:50 PM<br>To: Sabry Yousef &lt;[email-masked]&gt;<br>Cc: Anslem Misquitta &lt;[email-masked]&gt;; HomeBox Customercare UAE &lt;[email-masked]&gt;; [email-masked]; [email-masked]; HB Warehouse &lt;[email-masked]&gt;; Home Box &lt;[email-masked]&gt;<br>Subject: RE: [#5550040] - invoice29002105757920221001<br><br>@Sabry Yousef&lt;mailto:[email-masked]&gt; – please raise a manual CRM for mattress complaint.<br><br><br><br>[cid:[email-masked]]<br><br>Murtaza Kutiyanawala<br>Team Lead – Customer Care<br>T   :  +971 4 517 2300<br>D  :  +971 4 813 2414<br>F   :  +971 4 517 2380<br>E   : [email-masked]&lt;mailto:[email-masked]&gt;<br>Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.<br><a href="http://www.homeboxstores.com&lt;https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&amp;reserved=0" rel="noreferrer">www.homeboxstores.com&lt;https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C451b5b1b38d0415a044608d96ac43dbf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658213337732239%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=Cdij8dK2Vfav4R8QlQkxzKCysFQU3v13MudEsv%2BNmCE%3D&amp;reserved=0</a>&gt;<br><br><br><br>From: Home Box &lt;[email-masked]&lt;mailto:[email-masked]&gt;&gt;<br>Sent: Thursday, January 5, 2023 1:28 PM<br>To: Murtaza Kutiyanawala &lt;[email-masked]&lt;mailto:[email-masked]&gt;&gt;<br>Cc: Anslem Misquitta &lt;[email-masked]&lt;mailto:[email-masked]&gt;&gt;; Sabry Yousef &lt;[email-masked]&lt;mailto:[email-masked]&gt;&gt;; HomeBox Customercare UAE &lt;[email-masked]&lt;mailto:[email-masked]&gt;&gt;; [email-masked]&lt;mailto:[email-masked]&gt;; [email-masked]&lt;mailto:[email-masked]&gt;; HB Warehouse &lt;[email-masked]&lt;mailto:[email-masked]&gt;&gt;<br>Subject: Fwd: [#5550040] - invoice29002105757920221001<br><br><br>CAUTION: External email sender. Use care when clicking on links or opening attachments!<br>Dear team<br>Invoice not reflecting, cx complained on mattress because springs deformed from the middle<br>order no 29002105757920221001<br>please check and do the needful<br>Best regards<br>On Thu, 5 Jan at 1:11 PM , Danish.adeel &lt;[email-masked]&lt;mailto:[email-masked]&gt;&gt; wrote:<br>Dear Support team,<br><br>As mentioned in my call, I bought a mattress from Homebox - Oasis Centre outlet on 1st Oct 2022 however after using it for a brief period, it has been deformed from the middle. I have attached the invoice and pictures of the mattress as well.<br><br>Request you to please replace it with a new one at the earliest.<br><br>Regards,<br>Danish<br>+971569383928<br><br><br>From: Home Box [email-masked]&lt;mailto:[email-masked]&gt;<br>Sent: Thursday, January 5, 2023 1:08 PM<br>To: Danish Adeel &lt;[email-masked]&lt;mailto:[email-masked]&gt;&gt;<br>Subject: invoice29002105757920221001<br><br>Dear Valued Customer,<br><br>Thank you for shopping at Homebox.<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>Kindly share the photos of the damaged items as requested.<br><br>Order NO: 29002105757920221001<br><br>Feel free to get in touch with us for further assistance.<br><br><br><br>Your Friends,<br>The Homebox Support Team<br><br>5550040:1125156<br><br>NOTICE<br><br>  From New Year 2022, DUCAB offices in the UAE will operate from Monday to Thursday starting 8:00 AM until 4:30 PM. 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Attachments :
1. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2044015772807'>image002.png</a><br />2. <a href='https://helpae.homeboxstores.com/helpdesk/attachments/2044015772809'>image003.jpg</a>