Subject: Note Added - [#5778219] 29030202208520220419 - Damaged WWD
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 23 Mar 2023 16:45:03 +0000 (UTC)

Hi ,    Mansoorullah Enayathullah added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5778219    Subject:  29030202208520220419 - Damaged WWD   Requester: Vidhisaxena.hr    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAM83A8E65C0C714CB3892FC163FF4EAE46" href="mailto:[email-masked]" rel="noreferrer">
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<div class="MsoNormal">We will arrange the inspection ASAP.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Mansoor </div>
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<div>From: Landmark Group &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, March 23, 2023 4:31 AM<br>
<b>To:</b> Mansoorullah Enayathullah &lt;[email-masked]&gt;; Abdul Hameed Rasheed &lt;[email-masked]&gt;<br>
<b>Cc:</b> HBUAE DELIVERY &lt;[email-masked]&gt;; HB Warehouse &lt;[email-masked]&gt;; HomeBox Customercare UAE &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5778219] - 29030202208520220419 - Damaged WWD</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi Team,</span></div>
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<strong><span style="font-size:10.5pt;font-family:-Apple-System">Damaged WWD</span></strong><span style="font-size:10.5pt;font-family:-Apple-System"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Order Number: 29030202208520220419</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">CRM: 4730751</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Issue Description: (P-Travis 180 x 200 Bed-White)</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">The plywood got replaced but it’s not fresh pcs, also there is cracking noise while using the bed.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Kindly arrange for an inspection.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Thanks &amp; Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Aws.</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Mon, 20 Mar at 4:38 PM
<span class="separator">, Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Please check when this can be done.</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>ref CRM 4698160, Kindly arrange the replacement for 2 pc plywood. -Ali</span></div>
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<span style="font-size:10.0pt;line-height:105%">E   :  </span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.0pt;line-height:105%">[email-masked]</span></a>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&amp;reserved=0" title="Original URL:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">From: Mansoorullah Enayathullah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, March 13, 2023 9:45 PM<br>
<b>To:</b> Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HBUAE DELIVERY &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HB Warehouse &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5778219] - 29030202208520220419 - Damaged WWD</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Dear Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Mansoor
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<b><span style="font-size:10.5pt;font-family:-Apple-System">From:</span></b><span style="font-size:10.5pt;font-family:-Apple-System"> Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, March 13, 2023 1:17 PM<br>
<b>To:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HBUAE DELIVERY &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HB Warehouse &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5778219] - 29030202208520220419 - Damaged WWD</span>
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<span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Dear Team,</span><span style="font-size:10.5pt;font-family:-Apple-System"></span>
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<strong><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Damaged WWD Follow Up</span></strong><b><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247"><br>
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Order Number: 29030202208520220419<br>
CRM: 4662180<br>
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<strong><span style="font-family:-Apple-System">Issue Description: 162753176 -- (P-Travis 180 x 200 Bed-White)</span></strong><br>
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There were many complaints raised regarding the bed when the customer received it; she only got the ply replaced, and she is very angry now for receiving a used bed and no one followed up. Now it's making noises, and she wants a permanent solution.</span><span style="font-size:10.5pt;font-family:-Apple-System">
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<span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Kindly check and advise for further action.<br>
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Thanks &amp; Regards,</span><span style="font-size:10.5pt;font-family:-Apple-System"></span>
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<span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Jinana</span><span style="font-size:10.5pt;font-family:-Apple-System"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">On Sun, 12 Mar at 3:14 PM
<span class="separator">, Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Dear Team,</span><span style="font-size:10.5pt;font-family:-Apple-System">
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<strong><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Damaged WWD Follow Up</span></strong><b><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247"><br>
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Order Number: 29030202208520220419<br>
CRM: 4662180<br>
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<strong><span style="font-family:-Apple-System">Issue Description: 162753176 -- (P-Travis 180 x 200 Bed-White)</span></strong><br>
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There were many complaints raised regarding the bed when the customer received it; she only got the ply replaced, and she is very angry now for receiving a used bed and no one followed up. Now it's making noises and she want permanently solution .</span><span style="font-size:10.5pt;font-family:-Apple-System">
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<span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Kindly check and advise for further action.<br>
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Thanks &amp; Regards,<br>
Jok Kuol,</span><span style="font-size:10.5pt;font-family:-Apple-System"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">On Sat, 11 Mar at 4:22 PM
<span class="separator">, Mansoorullah Enayathullah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi <a id="OWAAMC8D7B9F8FB7E4BFE9AC96C8F713BC2E5" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Landmark Group</span></a>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">It’s  month used and we can't change the full bed &amp; we have forward to CCC manager.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Mansoor
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
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