Subject: Note Added - [#5896933] 9413153342- Pending RDO Collection/ lalaw1980
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 23 Mar 2023 16:14:45 +0000

Hi ,    Mansoorullah Enayathullah added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5896933    Subject:  9413153342- Pending RDO Collection/ lalaw1980   Requester: Lesleyannelaw    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAM5D063C85F8154D60884BB6C67318C97A" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Home Box</span></a>
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<div class="MsoNormal">Pullout were done today, kindly check.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Mansoor </div>
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<div>From: Home Box &lt;[email-masked]&gt; <br>
<b>Sent:</b> Wednesday, March 22, 2023 10:03 AM<br>
<b>To:</b> HBUAE DELIVERY &lt;[email-masked]&gt;; HB Warehouse &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5896933] - 9413153342- Pending RDO Collection/ lalaw1980</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Hi Team,<br>
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<strong><span style="font-family:-Apple-System">Pending RDO Collection</span></strong>
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<strong><span style="font-family:-Apple-System">Order Number: </span></strong>9413153342<br>
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<strong><span style="font-family:-Apple-System">CRM: </span></strong>4690237<br>
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<strong><span style="font-family:-Apple-System">Issue Description:</span></strong> (Cuba Bar Stool with Cushion - Grey) 2 QTY<br style="box-sizing: border-box">
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<span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Ref CRM 4665743, Item is out of stock for replacement as WH declared NO STOCK. Cx confirmed the return and RDO has been approved.<br>
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</span><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247"><img width="403" height="97" style="width:4.1979in;height:1.0104in" id="_x0000_i1029" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTQyNTU1MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.JIfCGm86MjlHGV2rLGHsNyRu__DUga3IpwbPcHrcDiA"></span><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Kindly arrange it urgently.<br>
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Thanks &amp; Regards,<br>
Ali Adil</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Tue, 21 Mar at 6:59 AM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5896933" rel="noreferrer">#5896933</a> raised by Lesleyannelaw (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Hi Team,<br>
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<strong><span style="font-family:-Apple-System">Pending RDO Collection</span></strong>
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<strong><span style="font-family:-Apple-System">Order Number: ​</span></strong>9413153342<br>
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<strong><span style="font-family:-Apple-System">CRM: </span></strong>​4690237<br>
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<strong><span style="font-family:-Apple-System">Issue Description:</span></strong> (​Cuba Bar Stool with Cushion - Grey​) 2 QTY</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Ref CRM 4665743, Item is out of stock for replacement as WH declared NO STOCK. Cx confirmed the return and RDO has been approved.<br>
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</span><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247"><img width="403" height="97" style="width:4.1979in;height:1.0104in" id="_x0000_i1028" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTMxNTA3MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.atO_9xDtp335DpOZ0jRKJj7XbPAtZ9cDAGbsgjppESY"></span><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Kindly arrange it urgently.<br>
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Thanks &amp; Regards,<br>
Ali Adil</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Mon, 20 Mar at 1:00 PM
<span class="separator">, Lesleyannelaw &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal" style="background:#EFEFEF"><span style="font-size:9.0pt;font-family:Roboto;color:#1C1E21">Can someone please get back to me urgently with these damage item returns please. I have been made to wait for 3 weeks for damage goods and no refund
 has been offered. I am extremely angry with the disrespect I am being shown. No customer service agent is responding to my emails. I would like a full refund as you don’t have the replacement item in stock and it is not right that you make me wait. I am so
 angry and your terrible customer service.</span></div>
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<div class="MsoNormal" style="background:#8B2EF5"><span style="font-size:9.0pt;font-family:Roboto;color:#1C1E21">Hello Lesley, We apologize for the delay. Your return has been approved and we will check with our team regarding this to get it resolved as soon
 as possible. Please confirm your Email address: <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a></span></div>
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