Subject: Note Added - [#5898743] 9410510508 Damaged WWD
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 23 Mar 2023 16:13:27 +0000

Hi ,    Mansoorullah Enayathullah added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5898743    Subject:  9410510508 Damaged WWD   Requester: adrushta    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAM5542FED97477416B96FDCA9325C4D76D" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Home Box</span></a>
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<div class="MsoNormal">Today inspection were completed , kindly check.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Mansoor </div>
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<div>From: Home Box &lt;[email-masked]&gt; <br>
<b>Sent:</b> Wednesday, March 22, 2023 6:47 AM<br>
<b>To:</b> Abdul Hameed Rasheed &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;; HBUAE DELIVERY &lt;[email-masked]&gt;; HB Warehouse &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5898743] - 9410510508 Damaged WWD</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<strong><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Escalation 1</span></strong><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Hi Abdul Hameed,<br>
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<strong><span style="font-family:-Apple-System">Damaged WWD</span></strong> </span></div>
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Order Number: 9410510508<br>
CRM: 4683366<br>
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Issue Description: (Sydney Right Corner Fabric Sofa Bed - Blue)<br style="box-sizing: border-box">
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Inspection approved , but still cust not contacted till now .<br style="box-sizing: border-box">
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Kindly arrange the inspection urgently<br>
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Thanks &amp; Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Jinana</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Tue, 21 Mar at 4:00 AM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<strong><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Reminder!</span></strong><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247"><br>
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Hi Team,<br>
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<strong><span style="font-family:-Apple-System">Damaged WWD</span></strong> </span>
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Order Number: 9410510508<br>
CRM: 4683366<br>
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Issue Description: (Sydney Right Corner Fabric Sofa Bed - Blue)</span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Inspection approved , but still cust not contacted till now .</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Kindly arrange the inspection urgently<br>
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Thanks &amp; Regards,<br>
Jok Kuol.</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Tue, 14 Mar at 1:19 AM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:10.5pt;font-family:-Apple-System">Hi Team,<br>
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<strong><span style="font-family:-Apple-System">​Damaged WWD</span></strong> </span>
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Order Number: 9410510508<br>
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CRM: 4683366<br>
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Issue Description: (Sydney Right Corner Fabric Sofa Bed - Blue​)</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">As per Cx, the sofa Turns out the inside of the sofa is torn. cx tried to use the bed feature yesterday and the handle inside has left two holes in the sofa.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Kindly arrange the inspection urgently<br>
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Thanks &amp; Regards,<br>
Aws.</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Mon, 13 Mar at 6:20 PM
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<span style="font-size:9.0pt;color:#6F7071">Adrushta Hegde</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Any updates?</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">I’ve not heard from your team</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Hello, my name is Laith , Please give me a few moments while I review and process your request. I will get back shortly.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:59 PM, 13th Mar</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Sure thanks</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">I do apologise for any inconvenience caused. We try and maintain a very high level of service/products.<br>
This is definitely not in keeping with our standards. as of now we will follow up the complaint and will update you via email as soon as possible</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Is there anything else I can assist you with today?</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:11 PM, 13th Mar</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Yes plateaued</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Please*</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">That’s all</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Thank you for reaching out. Hope you fix this soon. Thanks</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">It has been my pleasure assisting you today. if you have any further questions or inquiries, please feel free to contact us again at any time. Thank you for chatting
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