Subject: RE: Wrong commitment#9416053375
From: Nada Hattar <[email-masked]>
To: Anslem Misquitta <[email-masked]>
Cc: Murtaza Kutiyanawala <[email-masked]>, Taima Zeid <[email-masked]>, Roaa Alismaeil <[email-masked]>, "Luma AbuSharekh" <[email-masked]>, syed.ataullah <[email-masked]>, amir.aziz <[email-masked]>, malek.hosan <[email-masked]>, Sanaa Hammad <[email-masked]>, "Samer Aburamadan" <[email-masked]>, Roaa Alismaeil <[email-masked]>, Luma AbuSharekh <[email-masked]>, Farah Badawi <[email-masked]>, Ahmed Zoher <[email-masked]>, hblsmuae <
Date: Thu, 23 Mar 2023 09:41:20 +0000

Hi Anslem,

Thanks for the update, I will inform the agents.

Best Regards,
Nada Hattar
Sr. Service Advisor

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Anslem Misquitta [mailto:[email-masked]]
Sent: Thursday, March 23, 2023 12:39 PM
To: Nada Hattar
Cc: Murtaza Kutiyanawala; Taima Zeid; Roaa Alismaeil; Luma AbuSharekh; syed.ataullah; amir.aziz; malek.hosan; Sanaa Hammad; Samer Aburamadan; Roaa Alismaeil; Luma AbuSharekh; Farah Badawi; Ahmed Zoher; hblsmuae; crys_hb
Subject: RE: Wrong commitment#9416053375

Hi Nada,

Thank you for Highlighting this.

For any COD order if any item gets cancelled (from customer or from us) and the price of the invoice goes below AED 999 we will not charge the delivery fee as the item is already at customers palace, so to avoid the cancellation we will not charge the delivery fee also on the original invoice there is no delivery fee charged.

if any COD order has only WWD item or only HH item then full AED 10 will be charged.

if any COD order contains HH item also along with WWD item then AED 10 will be Split between both, AED 5 each.

Feel free to contact me if any help/clarification required.

[A close up of a sign  Description automatically generated]

Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Nada Hattar <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, March 23, 2023 12:00 PM
To: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>
Cc: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Taima Zeid <[email-masked]<mailto:[email-masked]>>; Roaa Alismaeil <[email-masked]<mailto:[email-masked]>>; Luma AbuSharekh <[email-masked]<mailto:[email-masked]>>
Subject: RE: Wrong commitment#9416053375

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Anslem,

As discussed, if the order below AED 999 we will not charge the customer the delivery fee.

Best Regards,
Nada Hattar
Sr. Service Advisor

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Anslem Misquitta [mailto:[email-masked]]
Sent: Thursday, March 2, 2023 12:21 PM
To: Taima Zeid
Cc: Murtaza Kutiyanawala; Ahmed Zoher; Nada Hattar; Farah Badawi; Rasha Alnsour; HomeBox Customercare UAE; ImranKhan; Sameer Sadiq; Raja Ramachandran
Subject: RE: Wrong commitment#9416053375

Hi Taima,

Just to add to this.

If customer orders more than AED 999 then the delivery is free, however if customer cancels any item by themself and then the amount changes and goes below AED 999 then we will charge the customer the delivery fee ( item cancelled by customer - COD Orders only)

If any item is cancelled from our end (during delivery) and if the order amount is reduced to less than AED 999 then we will not charge the delivery charges for COD order. (AED 49 + if only WWD item then full AED 10 will be charged, however if order contains HH item also along with WWD item then AED 10 will be Split between both AED 5 each)

[A close up of a sign  Description automatically generated]

Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Taima Zeid <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, March 2, 2023 12:16 PM
To: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>
Cc: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; farah.badawi <[email-masked]<mailto:[email-masked]>>; Rasha Al-Nsour <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; ImranKhan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Wrong commitment#9416053375

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Anslem,

Well noted on the below, the agents have been informed.

Best Regards,
Taima Zeid
Quality Assurance Analyst

T: +962 6 500 1333

F: +962 6 500 1334

M: +962 789838867

E:[email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Anslem Misquitta [mailto:[email-masked]]
Sent: Thursday, March 2, 2023 8:49 AM
To: Taima Zeid; ImranKhan
Cc: Murtaza Kutiyanawala; Ahmed Zoher; Nada Hattar; Farah Badawi; Rasha Alnsour; HomeBox Customercare UAE
Subject: RE: Wrong commitment#9416053375

Hi Taima,

I have checked this information from the web team and it has been confirmed that the current delivery charge for WWD if cost of the invoice is less then AED 999 then delivery charge is AED 49.

I missed the promotion offer that is going on for delivery charge (my bad), till further notice the delivery charge for order less then AED 999 is AED 49.

Having said that, please let CDT agents know to add the delivery charge accordingly when giving the amount to the delivery team to collect the COD amount.

@ImranKhan<mailto:[email-masked]> – we will need to give back AED 51 to customer.

[A close up of a sign  Description automatically generated]

Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Taima Zeid <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 1, 2023 3:25 PM
To: Anslem Misquitta <[email-masked]<mailto:[email-masked]>>
Cc: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Ahmed Zoher <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; farah.badawi <[email-masked]<mailto:[email-masked]>>; Rasha Al-Nsour <[email-masked]<mailto:[email-masked]>>
Subject: FW: Wrong commitment#9416053375

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Anselm,

Hope all is well.

After checking the Website, Customers will get a Free shipping for furniture orders above 999 AED not 1500 AED.

Also, as per the latest update the shipping fees 49 AED.

Please advise if we should add the shipping fees in such these cases.

Best Regards,
Taima Zeid
Quality Assurance Analyst

T: +962 6 500 1333

F: +962 6 500 1334

M: +962 789838867

E:[email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Anslem Misquitta [mailto:[email-masked]]
Sent: Wednesday, March 1, 2023 1:37 PM
To: Luma AbuSharekh; ImranKhan
Cc: HBUAE DELIVERY; HomeBox Customercare UAE; crys_hb; Nada Hattar; Murtaza Kutiyanawala; Ahmed Zoher; Roaa Alismaeil; Taima Zeid
Subject: RE: Wrong commitment#9416053375

Hi Imran,

The total amount that must be collected is AED 339 - (item cost AED 229 + shipping charge AED 100 + COD 10 = Total AED 339)
I hope AED 339 is collected from customer.

@Luma AbuSharekh<mailto:[email-masked]> – please calculate wisely and give correct information.

Please check - https://www.homeboxstores.com/ae/en/helpShipping

[A close up of a sign  Description automatically generated]

Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Luma AbuSharekh <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 1, 2023 1:34 PM
To: ImranKhan <[email-masked]<mailto:[email-masked]>>
Cc: HBUAE DELIVERY <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>
Subject: RE: Wrong commitment#9416053375

CAUTION: External email sender. Use care when clicking on links or opening attachments!
[email-masked]<mailto:[email-masked]>

Best Regards,
Lama Abusharekh
Service Advisor

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: ImranKhan [mailto:[email-masked]]
Sent: Wednesday, March 1, 2023 12:23 PM
To: Luma AbuSharekh
Cc: HBUAE DELIVERY; HomeBox Customercare UAE; crys_hb
Subject: RE: Wrong commitment#9416053375

@Luma AbuSharekh<mailto:[email-masked]>
Please check and do the needful.

Call ID

Call Date

Invoice No

Cust Name

Cust Mobile

Reason

Sub Reason

Sub Sub Reason

Call Status

Call By

User Loc.

Call Detail

Closing Notes

Appr. Dept

Appr. Reason

Appr. Flag

Appr Notes

Appr.Date

Closed By

Closed Date

PendingNote No

Followup

4657769

3/1/2023 1:22:36 PM

9416053375

khalifa rashed

502900908

CTD Exceptions

Operational - Retail

Wrong commitment

Closed

Imran Khan

UAE

Ref-4657685 at time of informing the cx for the COD amount cx want to return one more item Azkaban Coffee Table with 2 Nesting End Tables so team getting back all the 3 items Except Ashton Accent End Table with 3 Shelve and let me now how much need to collect forAshton Accent End .

-

-

-

136213

01-Mar-2023

Regards
Imran khan

From: Luma AbuSharekh <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 1 March 2023 1:14 PM
To: ImranKhan <[email-masked]<mailto:[email-masked]>>
Cc: HBUAE DELIVERY <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>
Subject: RE: Wrong commitment#9416053375

CAUTION: External email sender. Use care when clicking on links or opening attachments!
[email-masked]<mailto:[email-masked]>

Best Regards,
Lama Abusharekh
Service Advisor

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: ImranKhan [mailto:[email-masked]]
Sent: Wednesday, March 1, 2023 12:07 PM
To: HomeBox Customercare UAE; crys_hb
Cc: HBUAE DELIVERY
Subject: Wrong commitment#9416053375

Dear Team,

Please check the below CRM & do the needful.

Call ID

Call Date

Invoice No

Cust Name

Cust Mobile

Reason

Sub Reason

Sub Sub Reason

Call Status

Call By

User Loc.

Call Detail

Closing Notes

Appr. Dept

Appr. Reason

Appr. Flag

Appr Notes

Appr.Date

Closed By

Closed Date

PendingNote No

Followup

4657685

3/1/2023 1:06:31 PM

9416053375

khalifa rashed

502900908

CTD Exceptions

Operational - Retail

Wrong commitment

Closed

Imran Khan

UAE

Betrib End Table - Gold /Betrib Coffee Table - Gold customer change of mind and want to return mention both item and rest item of item cx will received kindly confirm with cx and let me know how much amount need to Collect from cx for the item item .

-

-

-

136213

01-Mar-2023

Thanks& Regards
Imran khan

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>