Subject: New Reply Received - Mattress replacement / 29002105757920221001
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 23 Mar 2023 06:43:52 +0000 (UTC)

Hi Ali Adil,  The customer has responded to the ticket.  Mattress replacement / 29002105757920221001  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Dear Homebox Team, </div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Will you please care to reply appropriately? This issue is pending for last 2 months I am only receiving these standard emails from your side.</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Regards, </div>
<div></div>
<div></div>
<div class="MsoNormal">Danish Adeel</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal"><b></b></div>
</div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Danish Adeel <br>
<b>Sent:</b> Monday, March 20, 2023 9:40 AM<br>
<b>To:</b> Home Box &lt;[email-masked]&gt;<br>
<b>Cc:</b> Saira Saud &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5614730] - Mattress replacement / 29002105757920221001</div>
<div></div>
<div></div>

<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Dear Homebox Team, </div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">I need a timeline as to when the required action will be taken. Once again the issue has been left open in below email by not mentioning any concrete deadline which is create a lot of frustration.</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Regards, </div>
<div></div>
<div></div>
<div class="MsoNormal">Danish Adeel </div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Monday, March 20, 2023 9:36 AM<br>
<b>To:</b> Danish Adeel &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#5614730] - Mattress replacement / 29002105757920221001</div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Dear Customer,<br>
<br>
Thank you for shopping with us.<br>
<br>
We would like to apologize for the inconvenience caused to you. Please ensure we are in constant contact with the relevant team as they look into the matter. We are working to resolve this issue with the highest priority. We will get back to you shortly to
 keep you updated.<br>
<br>
Once again, sincere apologies and thank you for your patience.<br>
<br>
Feel free to get in touch with us for further assistance.<br>
<br>
Your Friends,<br>
The Homebox Support Team</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div class="MsoNormal">
<span style="font-size:1.0pt;font-family:fdtktid;color:white">5614730:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
</span>
</div>
<div></div>
<div></div>
</div>

    <br>
    <br>

<table border="0" cellspacing="0" cellpadding="0"><tbody><tr><td><a href="https://eu-api.mimecast.com/s/click/0j1tOEuyYrhK8a4cJfqHUu2JejEQapEnRlUU3sS4ZM_jvmRfbxnzaPIc8qQ-d-s3rGocejMr88QWNw1xAvBFZB2hIzswsjBukoWewkmflbQqFD7GBIsz1UpWD_7uMxxKPxApFNaWgtJJX3Dxue-AaD9-J1uLzc8NSUABfaGXHiV2v3JnP-a57-1uGoMnN7dDR5-iHwAgKOqQ9JlMNrpvYA" rel="noreferrer"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTUzMTMxMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.iZN4dcgLiRs0LUYQdFEvtv63509hqNMDrUZwFWctN2I" data-id="2044015531310"></a></td></tr></tbody></table>

<span style="font-family:Arial; Font-size:10.0pt"> <hr> 
CONFIDENTIALITY / DISCLAIMER NOTICE 

The information contained in this e-mail message is intended only for the personal 
and confidential use of the recipient(s) named above. This e-Mail may contain 
information which is confidential and legally privileged. If you are not the 
intended addressee, please delete/ discard this email and al its copies (in any 
form) and notify the sender immediately. Unless authorized, you are not entitled 
to use, store, copy, disclose or take any action in reliance of its contents. 
DUCAB is not responsible for any viruses or its derivatives contained therein; 
of which the responsibility lies with the receiver to ensure it is clean before 
opening. 

 <hr> </span>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5614730