Subject: Note Added - [#5831572] 9413527296 / Damaged WWD Follow up
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 22 Mar 2023 12:38:15 +0000 (UTC)

Hi ,    Mansoorullah Enayathullah added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5831572    Subject:  9413527296 / Damaged WWD Follow up   Requester: Anita Bertovic    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAM290651BBEEAF46D2AE20E879F899B497" href="mailto:[email-masked]" rel="noreferrer">
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<div class="MsoNormal">Today we have schedule , kindly check with cx .</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Mansoor </div>
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<div>From: Home Box &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, March 21, 2023 7:35 AM<br>
<b>To:</b> Abdul Hameed Rasheed &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;; HB Warehouse &lt;[email-masked]&gt;; HBUAE DELIVERY &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5831572] - 9413527296 / Damaged WWD Follow up</div>
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<strong><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Escalation -1 Reminder</span></strong><b><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247"><br>
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Hi </span><span style="font-size:12.0pt;color:#183247">AbdulHameed</span><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">,<br>
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<strong><span style="font-family:-Apple-System">Damaged WWD </span></strong><b><br>
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Order No: 9413527296<br>
CRM No: 4695932<br>
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Problem Statement:  (Cuba Bar Stool with Cushion - Grey)</span>
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<span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Cx complained that the item has been broken just at a first sit. Kindly arrange the inspection urgently.<br>
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</span><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247"><img width="460" height="162" style="width:4.7916in;height:1.6875in" id="_x0000_i1026" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTMxNjE5NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.JADQjJZzWRZ3uhdRwVFSizTMn5LoznniZyBcwIMMDlw"></span><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247"> <br>
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Thanks &amp; Regards, <br>
Ali Adil</span>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Mon, 20 Mar at 4:40 AM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<strong><span style="font-size:10.5pt;font-family:-Apple-System">Escalation Level 1.</span></strong><b><span style="font-size:10.5pt;font-family:-Apple-System"><br>
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Hi </span><span style="font-size:12.0pt">Abdul Hameed</span><span style="font-size:10.5pt;font-family:-Apple-System"> ,<br>
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<strong><span style="font-family:-Apple-System">Damaged WWD </span></strong><b><br>
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Order No: 9413527296<br>
CRM No: 4695932<br>
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Problem Statement:  (Cuba Bar Stool with Cushion - Grey)</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Cx complained that the item has been broken just at first sit. Kindly arrange the inspection urgently.<br>
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Thanks &amp; Regards, <br>
Aws</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System"><img width="460" height="162" style="width:4.7916in;height:1.6875in" id="_x0000_i1025" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTIwNDA1MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Q4vP5BxbALL1GoM9ProDfZS7KkBtt2WIzb8av5ZMQ5k"></span><span style="font-size:10.5pt;font-family:-Apple-System"></span>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Sat, 18 Mar at 1:01 PM
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<div class="MsoNormal"><strong><span style="font-size:10.5pt;font-family:-Apple-System">Gentle reminder </span></strong></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Cx following up the complaint and till now no one contacted him <br>
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<strong><span style="font-family:-Apple-System">Damaged WWD </span></strong><b><br>
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<strong><span style="font-family:-Apple-System">Order No: 9413527296</span></strong><br>
<strong><span style="font-family:-Apple-System">Order Date: 06-Feb-2023</span></strong><br>
<strong><span style="font-family:-Apple-System">CRM No: 4695932</span></strong><br>
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<strong><span style="font-family:-Apple-System">Problem Statement:</span></strong> CX complains that the product Cuba Bar Stool with Cushion - Grey has been broken just at first sit.
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247"> Kindly check and assist.<br>
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Thanks &amp; Regards, </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Laith </span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Mon, 13 Mar at 9:33 PM
<span class="separator">, Mansoorullah Enayathullah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi <a id="OWAAM5C3762323ABC42E7A7C20CB2719175B1" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Home Box</span></a>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">We will arrange the inspection ASAP.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Mansoor
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">From: Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, March 12, 2023 10:10 AM<br>
<b>To:</b> HBUAE DELIVERY &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; HB Warehouse &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5831572] - Damaged WWD - 9413527296</span></div>
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<b><i><span style="font-size:13.5pt;font-family:-Apple-System;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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Hi Team,<br>
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<strong><span style="font-family:-Apple-System">Damaged WWD </span></strong><b><br>
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<strong><span style="font-family:-Apple-System">Order No: 9413527296</span></strong><br>
<strong><span style="font-family:-Apple-System">Order Date: 06-Feb-2023</span></strong><br>
<strong><span style="font-family:-Apple-System">CRM No: 4695932</span></strong><br>
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Problem Statement: CX complains that the product Cuba Bar Stool with Cushion - Grey has been broken just at first sit. Please find the attached images. Kindly check and assist.<br>
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Thanks &amp; Regards, </span></div>
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