Subject: Note Added - [#5377807] 9403372896 - B1G1 not applied (charged for 2 quantities)
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 02 Dec 2022 07:32:35 +0000

Hi ,    Zulema Pereira added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5377807    Subject:  9403372896 - B1G1 not applied (charged for 2 quantities)   Requester: Shanti    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Team,</div>
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<div class="MsoNormal">Product is on sale price.</div>
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<div>From: Home Box &lt;[email-masked]&gt; <br>
<b>Sent:</b> Thursday, December 1, 2022 11:34 PM<br>
<b>To:</b> Faizal Maradeya &lt;[email-masked]&gt;; Zulema Pereira &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5377807] - 9403372896 - B1G1 not applied (charged for 2 quantities)</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5377807" target="_blank" rel="noreferrer">
<span style="color:#2C5CC5;text-decoration:none">#5377807</span></a> raised by Shanti (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Hi Faizal,</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'><br>
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</span><strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Buy 1 Get 1 Not Applied</span></strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'> </span><b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Order ID:</span></b><span style="font-size:10.5pt;font-family:Roboto;color:#183247"> 9403372896</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Tracking ID:</span></b><span style="font-size:10.5pt;font-family:Roboto;color:#183247"> FP112922003979</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Cx Contact no</span></b><span style="font-size:10.5pt;font-family:Roboto;color:#183247">: 558461516</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>
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</span><strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Assistance Required:</span></strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247"> Need a Compensation voucher</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>
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</span><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Issue Description: Customer placed the order for 2 quantities on (<b>Nov 29, 2022</b>), the item (<strong><span style="font-family:Roboto">162759971 - - Cozy Medium Support Pillow - 50x75
 cms</span></strong>) had a buy 1 Get 1 offer, however, the customer was charged with the cost of 2 quantities (AED78.00) instead of 1 quantity (AED 39.00).</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'><br>
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</span><span style="font-size:10.5pt;font-family:Roboto;color:#183247">Kindly check and do the needful.<br>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Thanks &amp; Regards, </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247">Waseem Khan</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Wed, 30 Nov at 9:26 AM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5377807" rel="noreferrer">#5377807</a> raised by Shanti (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Hi</span></div>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Anslem,</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:black'><br>
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</span><strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Buy</span></strong>
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<strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">1 Get 1 Not Applied</span></strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:black'><br>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Tracking ID:</span></b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white"> FP112922003979</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:black'>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">558461516</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:black'>
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</span><strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Assistance</span></strong>
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<strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Required:</span></strong><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white"> Need a Compensation
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</span><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Issue Description:</span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Customer placed the order for 2 quantities on (<b>Nov</b></span></div>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">29, 2022</span></b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">),</span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">the item (<strong><span style="font-family:Roboto">162759971 - - Cozy Medium Support Pillow - 50x75 cms</span></strong>) had a buy
 1 Get 1 offer, however, the customer was charged with the cost of 2 quantities (AED78.00) instead of 1 quantity (AED 39.00).</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:black'><br>
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</span><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Kindly check</span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">and do the needful.<br>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Thanks &amp; Regards, </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">The</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Wed, 30 Nov at 9:16 AM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Dear customer,<br>
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Thank you for contacting us.<br>
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We sincerely apologize for the inconvenience caused.<br>
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We would like to inform you that for Buy 1, get 1: With this offer, you get 2 products for the price of 1. Add 2 products from the same promotion to your basket, and you will not be charged for the lowest priced item.<br>
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However, as we have checked, the offer was not applied to your order, as you were charged for the cost of 2 quantities. An escalation will be raised with the concerned team, and we will provide you with the answers as soon as possible. Please bear with us for
 the whole time, and we will get you back with the resolution. <br>
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Feel free to contact us if you have any further inquiries.<br>
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your friends.<br>
The Support Team</span></div>
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