Subject: Note Added - [#5269423] 9594956310 - Late return collection
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 19 Nov 2022 12:42:54 +0000

Hi ,    Thamilalagan M added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5269423    Subject:  9594956310 - Late return collection   Requester: Amochalova    Note Content:   <div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)" dir="auto">
Dear HB Team,</div>
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    We're checking on it and we've arranged a pickup now. Will ensure the genuine attempt and will update the status here. </div>
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<div id="ms-outlook-mobile-signature" dir="auto">Get <a href="https://aka.ms/AAb9ysg" rel="noreferrer">
Outlook for Android</a>
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<div>From: Home Box &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, November 19, 2022 4:31:53 PM<br>
<b>To:</b> OLM DXB &lt;[email-masked]&gt;; Gobinda Khatri &lt;[email-masked]&gt;; Kuldeep Saini &lt;[email-masked]&gt;; Sameer Hasan &lt;[email-masked]&gt;<br>
<b>Cc:</b> Thamilalagan M &lt;[email-masked]&gt;; Aditya Manapuram &lt;[email-masked]&gt;; HomeBox Customercare UAE &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5269423] - 9594956310 - Late return collection
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<div style="color:INDIANRED"><b><i><font>CAUTION: External email sender. Use care when clicking on links or opening attachments!
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Dealy in collection </div>
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AWB: RP111922004384</div>
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This is to inform you that RVP cancelled 2 times with no response and rejection reason. but customer confirmed that no one contacted him, kindly note the new RVP and arrange the collection ASAP.</div>
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<strong>contact number:  +971564133189</strong> </div>
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<strong>Address: Oasis Tower, 24 floor, apt. 24</strong>01</div>
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Regards</div>
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Syed</div>
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<blockquote class="x_freshdesk_quote">On Sat, 19 Nov at 4:25 PM <span class="x_separator">
, Home Box &lt;[email-masked]&gt; wrote:
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<div>Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5269423" rel="noreferrer">
#5269423</a> raised by Amochalova ([email-masked]).</div>
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<div dir="ltr">Dealy in collection </div>
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<div dir="ltr">AWB: RP111922004384</div>
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<div dir="ltr">​This is to inform you that RVP cancelled 2 times with no response and rejection reason. but customer confirmed that no one contacted him, kindly note the new RVP and arrange the collection ASAP.</div>
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<div dir="ltr">Regards</div>
<div dir="ltr">Syed</div>
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<blockquote class="x_freshdesk_quote">On Sat, 19 Nov at 3:51 PM <span class="x_separator">
, Home Box &lt;[email-masked]&gt; wrote:
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Anastasia</div>
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<img src="https://images.freshchat.com/30x30/fresh-chat-names/img/cycle.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px">
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<div>Hey</div>
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<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">02:22 PM, 19th Nov</div>
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HB AE Whatsapp</div>
<img src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2" width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right">
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<div>Hello, welcome to HomeBox!&#128075; </div>
<div>مرحبًا بك في هوم بوكس</div>
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<div style="color:#999999; font-size:11px; clear:right">02:22 PM, 19th Nov</div>
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HB AE Whatsapp</div>
<img src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2" width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right">
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<div>Hello, what can we help you with today? &#128129;&#127995;</div>
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<div>1 - For help placing a new order</div>
<div>2 - Offers and Promotions</div>
<div>3 - To check order or delivery status</div>
<div>4 - For questions about returns or refund</div>
<div>5 - For complaints</div>
<div>6 - Check Store Locations</div>
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<div>Please reply with only a single digit corresponding to the option</div>
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<div style="color:#999999; font-size:11px; clear:right">02:22 PM, 19th Nov</div>
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HB AE Whatsapp</div>
<img src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2" width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right">
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<div>Please select one of the options from below.</div>
<div>1 for warranty related questions</div>
<div>2 for product quality complaint</div>
<div>3 for other complaints</div>
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<div style="color:#999999; font-size:11px; clear:right">02:23 PM, 19th Nov</div>
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Laith</div>
<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/L.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right">
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<div>Hi Anastasia. Thank you for choosing HomeBox. My name is Laith. How may I help you today?</div>
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<div style="color:#999999; font-size:11px; clear:right">02:25 PM, 19th Nov</div>
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Anastasia</div>
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<img src="https://images.freshchat.com/30x30/fresh-chat-names/img/cycle.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px">
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<div>Hello. Can you the chat to Malek plaese?</div>
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<img src="https://images.freshchat.com/30x30/fresh-chat-names/img/cycle.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px">
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<div>*Pass the chat to Malek</div>
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Laith</div>
<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/L.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right">
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<div>Please allow me a moment and I will check on this for you.</div>
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<div style="color:#999999; font-size:11px; clear:right">02:26 PM, 19th Nov</div>
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Laith</div>
<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/L.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right">
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<div>Thanks for patience.</div>
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<div style="color:#999999; font-size:11px; clear:right">02:37 PM, 19th Nov</div>
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Laith</div>
<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/L.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right">
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<div>Dear customer , please let me help you ,while malek is not coming yet</div>
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<div style="color:#999999; font-size:11px; clear:right">02:39 PM, 19th Nov</div>
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<img src="https://images.freshchat.com/30x30/fresh-chat-names/img/cycle.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px">
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<div>This claim</div>
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<div>16 items have not been delivered</div>
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Anastasia</div>
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<img src="https://images.freshchat.com/30x30/fresh-chat-names/img/cycle.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px">
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<div>Faulty mirror has not been taken back</div>
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Laith</div>
<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/L.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right">
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<div>Please allow me a moment and I will check on this for you.</div>
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<div style="color:#999999; font-size:11px; clear:right">02:43 PM, 19th Nov</div>
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Laith</div>
<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/L.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:320px; padding:12px">
<div>Thanks for patience. I am checking the compliant</div>
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<div style="color:#999999; font-size:11px; clear:right">02:54 PM, 19th Nov</div>
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Syed</div>
<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:320px; padding:12px">
<div>Hi Anastasia. Thank you for choosing HomeBox. My name is Syed. How may I help you today?</div>
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<div style="color:#999999; font-size:11px; clear:right">03:02 PM, 19th Nov</div>
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Syed</div>
<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:320px; padding:12px">
<div>sorry for the delay in reply</div>
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<div style="color:#999999; font-size:11px; clear:right">03:03 PM, 19th Nov</div>
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Anastasia</div>
<div></div>
<img src="https://images.freshchat.com/30x30/fresh-chat-names/img/cycle.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:320px; padding:12px; float:left">
<div>I was talking to an operator, where is he?</div>
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<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">03:03 PM, 19th Nov</div>
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Syed</div>
<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:320px; padding:12px">
<div>As I have studied your case. I found one dispute regarding missing item</div>
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<div style="color:#999999; font-size:11px; clear:right">03:03 PM, 19th Nov</div>
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<div></div>
<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Anastasia</div>
<div></div>
<img src="https://images.freshchat.com/30x30/fresh-chat-names/img/cycle.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:320px; padding:12px; float:left">
<div>Missing 16 items</div>
</div>
<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">03:04 PM, 19th Nov</div>
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Anastasia</div>
<div></div>
<img src="https://images.freshchat.com/30x30/fresh-chat-names/img/cycle.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:320px; padding:12px; float:left">
<div>And the faulty mirror has not been taken back yet</div>
</div>
<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">03:04 PM, 19th Nov</div>
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Syed</div>
<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:320px; padding:12px">
<div>yes, We are well aware on this case.</div>
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<div style="color:#999999; font-size:11px; clear:right">03:04 PM, 19th Nov</div>
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<div style="font-size:12px; font-weight:500; float:right; color:#6f7071; margin-right:30px">
Syed</div>
<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:320px; padding:12px">
<div>as per last update from courier team they confirmed us that they have delivered 2 containers having all the items.</div>
<div>
<br>
</div>
<div>but as per your confirmation you received only 1 container</div>
</div>
<div style="color:#999999; font-size:11px; clear:right">03:05 PM, 19th Nov</div>
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<div style="font-size:12px; font-weight:500; float:right; color:#6f7071; margin-right:30px">
Syed</div>
<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:320px; padding:12px">
<div>I'll request you to please confirm the above information is it correct or you want to correct anything here?</div>
</div>
<div style="color:#999999; font-size:11px; clear:right">03:06 PM, 19th Nov</div>
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Anastasia</div>
<div></div>
<img src="https://images.freshchat.com/30x30/fresh-chat-names/img/cycle.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:320px; padding:12px; float:left">
<div>I have only received mirror (faulty) and a drying rack. All other 16 items have not been delivered</div>
</div>
<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">03:07 PM, 19th Nov</div>
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Anastasia</div>
<div></div>
<img src="https://images.freshchat.com/30x30/fresh-chat-names/img/cycle.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:320px; padding:12px; float:left">
<div>I am really fed up writing same staff every day</div>
</div>
<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">03:07 PM, 19th Nov</div>
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Syed</div>
<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:320px; padding:12px">
<div>sorry for the inconvenience you faced, I totally understand your frustration, this is defiantly not a kind of experience we want you to have</div>
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<div style="color:#999999; font-size:11px; clear:right">03:09 PM, 19th Nov</div>
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Syed</div>
<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:320px; padding:12px">
<div>actually, we have already raised a dispute against the courier</div>
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<div style="color:#999999; font-size:11px; clear:right">03:10 PM, 19th Nov</div>
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Anastasia</div>
<div></div>
<img src="https://images.freshchat.com/30x30/fresh-chat-names/img/cycle.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:320px; padding:12px; float:left">
<div>Same words every day</div>
</div>
<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">03:10 PM, 19th Nov</div>
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<div style="font-size:12px; font-weight:500; float:right; color:#6f7071; margin-right:30px">
Syed</div>
<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:320px; padding:12px">
<div>we have dispatched all the items in 2 containers,</div>
</div>
<div style="color:#999999; font-size:11px; clear:right">03:10 PM, 19th Nov</div>
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<div style="font-size:12px; font-weight:500; float:right; color:#6f7071; margin-right:30px">
Syed</div>
<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:320px; padding:12px">
<div>I'll request you please confirm that did you receive above 2 items in 2 containers or in one ?</div>
</div>
<div style="color:#999999; font-size:11px; clear:right">03:11 PM, 19th Nov</div>
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<div style="font-size:12px; font-weight:500; float:right; color:#6f7071; margin-right:30px">
Syed</div>
<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:320px; padding:12px">
<div>it will help us to investigate your issue easily</div>
</div>
<div style="color:#999999; font-size:11px; clear:right">03:11 PM, 19th Nov</div>
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<div></div>
<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Anastasia</div>
<div></div>
<img src="https://images.freshchat.com/30x30/fresh-chat-names/img/cycle.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:320px; padding:12px; float:left">
<div>There were no containers at all. Just two separate items (mirror and drying rack) without any package, just tape</div>
</div>
<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">03:12 PM, 19th Nov</div>
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<div style="font-size:12px; font-weight:500; float:right; color:#6f7071; margin-right:30px">
Syed</div>
<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:320px; padding:12px">
<div>thanks for confirmation I'll check with concerned team</div>
</div>
<div style="color:#999999; font-size:11px; clear:right">03:13 PM, 19th Nov</div>
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<div style="font-size:12px; font-weight:500; float:right; color:#6f7071; margin-right:30px">
Syed</div>
<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:320px; padding:12px">
<div>I'll get back to you soon here on chat</div>
</div>
<div style="color:#999999; font-size:11px; clear:right">03:13 PM, 19th Nov</div>
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<tbody>
<tr>
<td style="text-align:center"><span style="font-size:13px; color:#999">View conversation in
<a href="https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/678134196228234" rel="noreferrer" style="font-weight:500; color:#999; text-decoration:none">
Freshchat</a></span></td>
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</table>
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</tbody>
</table>
</span>
</blockquote>
</div>
</div>
</span>
</blockquote>
</div>
</div>
<br>

</div>
</div>
</div>
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