Subject: New Reply Received - Damage item received - order no:9400733876
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 19 Nov 2022 06:46:45 +0000

Hi Ali Adil,  The customer has responded to the ticket.  Damage item received - order no:9400733876  Ticket comment <div dir="auto">Team , </div>
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<div dir="auto">The box to to tick against this item is not available . </div>
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<div dir="auto">Kindly process the refund as you did see the damaged item .</div>
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<div dir="auto">Regards ,</div>
<div dir="auto">Rufida</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, 19 Nov 2022 at 7:40 AM Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Dear customer,<br><br>Thank you for contacting us.<br><br>We sincerely apologize for the inconvenience caused.<br><br>We would like to inform that you can return household item purchased online through the below channels:<br><br>1: You can book the return online within 30 days. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br><br>2: You can also drop off your return to any Homebox store across the UAE within 14 days: Wrap your returns in their original packaging and bring the invoice to any Homebox store in the UAE.<br><br>We would like to inform you that after placing a return request  it will take 3-5 business days to collect and 2 - 3 business days to reach our warehouse and  take 1 - 2 business days from the time we receive your return to conduct a quality check and issue your refund.<br><br><br>Feel free to contact us if you have any further inquiries.<br><br>your friends.<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5294681