Subject: Ticket Assigned - 9594158339 - damaged WWD
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 16 Nov 2022 06:26:01 +0000

Hi Ali Adil,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  9594158339 - damaged WWD Lali Alaman                    Hello           09:44 AM, 16th Nov                   HB AE Whatsapp                    Hello, welcome to HomeBox!?   مرحبًا بك في هوم بوكس            09:44 AM, 16th Nov                   HB AE Whatsapp                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            09:44 AM, 16th Nov                     Lali Alaman                    1           09:44 AM, 16th Nov                   HB AE Whatsapp                    Hello, what can we help you with today?  ??   1 - For help placing a new order  2 - Offers and Promotions  3 - To check order or delivery status  4 - For questions about returns or refund  5 - For complaints  6 - Check Store Locations   Please reply with only a single digit corresponding to the option            09:44 AM, 16th Nov                     Lali Alaman                    5           09:44 AM, 16th Nov                   HB AE Whatsapp                    Please select one of the options from below.  1 for warranty related questions  2 for product quality complaint  3 for other complaints            09:44 AM, 16th Nov                     Lali Alaman                    2           09:44 AM, 16th Nov                   Ali                   Hi Lali Alaman. Thank you for choosing HomeBox. My name is Ali. How may I help you today?           09:56 AM, 16th Nov                   Ali                   are you connected?           09:58 AM, 16th Nov                     Lali Alaman                    Yes           09:59 AM, 16th Nov                     Lali Alaman                    Last week they deliver this cabinet           09:59 AM, 16th Nov                     Lali Alaman                    And this happens           10:02 AM, 16th Nov                     Lali Alaman                             10:02 AM, 16th Nov                     Lali Alaman                    * File attached - de3439286afe351f7d568e.mp4 *             10:02 AM, 16th Nov                   Ali                   Please provide me with with the order number and the picture of the exact damage area.           10:03 AM, 16th Nov                   Ali                   are you connected? Please provide me with the order number.           10:08 AM, 16th Nov                     Lali Alaman                    9594158339           10:10 AM, 16th Nov                     Lali Alaman                             10:11 AM, 16th Nov                   Ali                   Please allow me a few minutes.           10:18 AM, 16th Nov                   Ali                   Thank you for waiting,  A complaint has been raised under No.4351457 regarding your issue . The concerned team will contact you within 3 to 5 days,     Please provide me with your email.           10:22 AM, 16th Nov                   Ali                   Anyways , you can respond to this message anytime .     Have a nice day!           10:25 AM, 16th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5276368