Subject: Email was not delivered to [email-masked]
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 02 Mar 2023 05:22:06 +0000 (UTC)

Hi Ali Adil,  
  The following message composed by you on ticket 5693332 failed to reach the recipient [email-masked]. 
  Reason: "Email dropped as the email account that you tried to reach does not exist. Please verify the recipient's email address for typos or unnecessary spaces and contact [email-masked].  "
  Message content:  Gentle Reminder      Dear Anslem & Murtaza,     Refund Issue  Order Number: 9631954531 Order Date: 29/01/2021 CRM: 4610582  Item Name & Code: 162088901 - Claudia 3-Seater Velvet Sofa with Tufted Back and Arms  Issue Description: ref CRM #3964267 , cx complained that the refund is still not received and the order is not pulling on Hybris.    Kindly provide an update on this issue. Please confirm if it has been received and a refund is being processed in order to notify the customer.  Thanks & Regards,    Ali Adil