Subject: Note Added - [#5638596] Missing Items / 9411931186
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 07 Feb 2023 06:25:58 +0000

Hi ,    Adil Khan added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5638596    Subject:  Missing Items / 9411931186   Requester: katrina    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear <a id="OWAAM1068D646047843AF8374EF0342CFDAF2" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Vaishak Piriyarath</span></a>,</div>
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<div class="MsoNormal">It’s not handover us by vendor.</div>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Thanks &amp; Regards</span></b>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Adil Khan</span></b>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Landmark
</span></b><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FFC000'>|
</span></b><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>MFC Operations – UAE</span></b><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>P.O. Box 17155</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#7F7F7F'>
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</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Dubai, United Arab Emirates
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#7F7F7F'>Mobile : +97150 8501638 |+971566035863</span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0D0D0D'>E-mail:
</span><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#F79646'>|</span></b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0099FF'><a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Vaishak Piriyarath &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, February 7, 2023 2:48 AM<br>
<b>To:</b> Home Box &lt;[email-masked]&gt;; Adil Khan &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5638596] - Missing Items / 9411931186</div>
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<div class="MsoNormal"><span lang="en-AE">Dear Team,</span></div>
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<div class="MsoNormal"><span lang="en-AE">This items are VSI item. <a id="OWAAM1FFF29D1B5B04706934CBA61560C5C6E" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Adil Khan</span></a> please share the details.
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<div class="MsoNormal"><span lang="en-AE">Thanks &amp; Regards,</span></div>
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<div class="MsoNormal"><span lang="en-AE">Vaishak.Palli Piriyarath</span></div>
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<div class="MsoNormal"><span lang="en-AE">Ph: +971503579313</span></div>
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<b>From:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, 5 February 2023 8:52 AM<br>
<b>To:</b> Vaishak Piriyarath &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Adil Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5638596] - Missing Items / 9411931186</div>
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<b><i><span lang="en-AE" style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">Hi Vaishak,</span></div>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">Here are the codes and descriptions of the missing items.</span></div>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">1. 165171917 - Fissman Stainless Steel Colander - 28x22x9.5 cms<br>
2. 165172243 - Fissman Aluminium Stockpot - 6.3 L<br>
3. 165171279 - Fissman Cast Iron Frying Pan - 37x25.5x5.5 cms<br>
4. 165171273 - Fissman Cast Iron Wok - 54x28x8 cms<br>
5. 165171277 - Fissman Cast Iron Frying Pan - 44.5x29.5x4.5 cms<br>
6. 165171199 - Fissman Knife Stand - 21.5x11.5x23 cms<br>
7. 165171061 - Fissman Stainless Steel Chef's Knife - 33x4.5x2 cms<br>
8. 165171170 - Fissman Stainless Steel Kitchen Cleaver Knife - 18x8.1x12.5 cms</span></div>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">Jinana</span></div>
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<span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">On Tue, 31 Jan at 9:56 PM
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">Please share the item code or proper description of the missing item.
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<span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">From:</span><span style="font-size:10.5pt;font-family:-apple-system"> Vaishak Piriyarath
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<b>Sent:</b> Tuesday, 31 January 2023 9:51 PM<br>
<b>To:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Adil Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5638596] - Missing Items / 9411931186 </span><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">Dear Team,</span></div>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">The below stated items are dispatched form our warehouse which are rightly dispatched. This order include VSI item as well which are not dispatched from DWC warehouse.
 For the confirmation of the VSI item please confirm with <a id="OWAAMA577C29241E44B4B8DA6A7A1B471266F" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Adil Khan</span></a>.</span></div>
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<span style="color:black">ITEM_ID</span> </div>
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<span style="color:black">154867357</span> </div>
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<span style="color:black">P-Atlanta-WashCloth Set/12- 28x28 cms -Multi-CS</span> </div>
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<span style="color:black">158210275</span> </div>
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<span style="color:black">Waves Porcelain Oval Bowl -19 cm</span> </div>
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<span style="color:black">158937723</span> </div>
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<span style="color:black">Sleek - 24 Pc Cutlery Set 1.8 MM-Shiny</span> </div>
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<span style="color:red">158994919</span> </div>
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<span style="color:red">Navya - Kitchen Towel Set/4- 40x48 cms-Grey/ White --   Cancelled item</span>
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<span style="color:black">159973225</span> </div>
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<span style="color:black">Smart White Mug -320 Ml</span> </div>
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<span style="color:black">160304363</span> </div>
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<span style="color:black">Air Rich-Bath Towel-70x140 cms-White</span> </div>
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<span style="color:black">160332361</span> </div>
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<span style="color:black">P-Feston 12Pcs Dinner Set White</span> </div>
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<span style="color:black">160572284</span> </div>
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<span style="color:black">162641018</span> </div>
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<span style="color:black">162724717</span> </div>
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<span style="color:black">162764947</span> </div>
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<span style="color:black">162960263</span> </div>
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<span style="color:black">163975788</span> </div>
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<span style="color:black">164500013</span> </div>
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<span style="color:black">164731219</span> </div>
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<span style="color:black">165058051</span> </div>
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<span style="color:black">P-Marvel Avengers 4-Drawers Multipurpose Storage Cabinet With Wheels</span>
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<span style="color:black">165177633</span> </div>
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<span style="color:black">165177634</span> </div>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system"> </span></div>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">Thanks &amp; Regards,</span></div>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">Vaishak.Palli Piriyarath</span></div>
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<div class="MsoNormal"><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">Ph: +971503579313</span></div>
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<b><span style="font-size:10.5pt;font-family:-apple-system">From:</span></b><span style="font-size:10.5pt;font-family:-apple-system"> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Monday, 30 January 2023 2:53 PM<br>
<b>To:</b> Vaishak Piriyarath &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5638596] - Missing Items / 9411931186 </span><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><i><span lang="en-AE" style="font-size:13.5pt;font-family:-apple-system;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span lang="en-AE" style="font-size:10.5pt;font-family:Roboto;color:#183247">Hi Vaishak,</span><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">
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<span lang="en-AE" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>Reminder </span><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span lang="en-AE" style="font-size:10.5pt;font-family:Roboto;color:#183247">Missing Item</span></b><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">
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<b><span lang="en-AE" style="font-size:10.5pt;font-family:Roboto;color:#183247">Order ID:</span></b><span lang="en-AE" style="font-size:10.5pt;font-family:Roboto;color:#183247"> 9411931186</span><span lang="en-AE" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>
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<b><span lang="en-AE" style="font-size:10.5pt;font-family:Roboto;color:#183247">Tracking ID:</span></b><span lang="en-AE" style="font-size:10.5pt;font-family:Roboto;color:#183247"> FP012723000417</span><span lang="en-AE" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>
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<b><span lang="en-AE" style="font-size:10.5pt;font-family:Roboto;color:#183247">Missing Item &amp; Quantity:  All FISSMAN ITEMS &amp; 8 Items <br>
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<span lang="en-AE" style="font-size:10.5pt;font-family:Roboto;color:#183247">The cx complaint that he did not receive the item (<b>Fissman Items</b>). He confirmed total (<b>2</b>) containers delivered.</span><span lang="en-AE" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'>
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<span lang="en-AE" style="font-size:10.5pt;font-family:Roboto;color:#183247">Thanks &amp; Regards, </span><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">
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<span lang="en-AE" style="font-size:10.5pt;font-family:Roboto;color:#183247">Ali Hazzaa</span><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">
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<span lang="en-AE" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Sun, 29 Jan at 1:11 PM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span lang="en-AE" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5638596" rel="noreferrer">#5638596</a> raised by katrina (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="en-AE" style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Hi Vaishak,</span><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system;color:black">
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<b><span lang="en-AE" style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Missing Item</span></b><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system;color:black">
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<b><span lang="en-AE" style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Order ID:</span></b><span lang="en-AE" style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white"> 9411931186</span><span lang="en-AE" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:black'>
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<b><span lang="en-AE" style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Tracking ID:</span></b><span lang="en-AE" style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white"> FP012723000417</span><span lang="en-AE" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:black'>
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<b><span lang="en-AE" style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Missing Item</span></b><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span lang="en-AE" style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">&amp; Quantity:  All FISSMAN ITEMS &amp; 8 Items </span></b><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="en-AE" style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">The cx complaint that</span><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="en-AE" style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">he did not receive the item (<b>Fissman</b></span><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span lang="en-AE" style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Items</span></b><span lang="en-AE" style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">). He
 confirmed</span><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system;color:black">
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<span lang="en-AE" style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">total (<b>2</b>)</span><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="en-AE" style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">containers delivered.</span><span lang="en-AE" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:black'>
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<span lang="en-AE" style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Thanks</span><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="en-AE" style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">&amp; Regards, </span><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">
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<span lang="en-AE" style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Laith </span><span lang="en-AE" style="font-size:10.5pt;font-family:-apple-system">
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<span lang="en-AE" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Sun, 29 Jan at 1:00 PM
<span class="separator">, katrina &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">katrina</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1100" src="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Hi</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:20 PM, 29th Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah UAE HB</span></div>
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<span style="font-size:10.0pt;color:#3F3F46">Hello, welcome to HomeBox!</span><span style='font-size:10.0pt;font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128075;</span><span style="font-size:10.0pt;color:#3F3F46">
 I am Hannah, your support Bot.</span><span style="color:black"> </span>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">مرحبا، شكراً للتواصل مع هوم بوكس</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.0pt;color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>! </span><span style='font-size:10.0pt;font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128075;</span><span dir="RTL"></span><span dir="RTL"></span><span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46"><span dir="RTL"></span><span dir="RTL"></span>،
 أنا هانا، بوت الدعم الخاص بك</span><span lang="AR-SA" dir="RTL" style="color:black">
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:20 PM, 29th Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah UAE HB</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">What language do you prefer?
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">ما هي اللغة التي تفضلها؟</span><span lang="AR-SA" dir="RTL" style="color:black">
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">أدخل 2 للغة العربية</span><span lang="AR-SA" dir="RTL" style="color:black">
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:21 PM, 29th Jan</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">1</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:21 PM, 29th Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah UAE HB</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1096" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2"></span></div>
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<div class="MsoNormal" style="background:white">
<span style='font-size:10.0pt;font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>✍️</span><span style="font-size:10.0pt;color:#3F3F46"> Please enter your name</span><span style="color:black">
</span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:21 PM, 29th Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">katrina</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1095" src="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Katrina</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:21 PM, 29th Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah UAE HB</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1094" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2"></span></div>
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<div class="MsoNormal" style="background:white">
<span style="font-size:10.0pt;color:#3F3F46">Hello, what can we help you with today?
</span><span style='font-size:10.0pt;font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128129;&#127995;</span><span style="color:black">
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<div class="MsoNormal"><span style="color:black"> </span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">1 - For help placing a new order</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">2 - Offers and Promotions</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">3 - To check order or delivery status</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">4 - For questions about returns or refund</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">5 - For complaints</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">6 - Check Store Locations</span></div>
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<div class="MsoNormal"><span style="color:black"> </span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please reply with only a single digit corresponding to the option.</span></div>
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<div class="MsoNormal"><span style="color:black"> </span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Example Please reply only "3" to check order or delivery status.</span></div>
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<div class="MsoNormal"><span style="color:black"> </span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">At anytime during the conversation if you wish to come back to main menu, please reply "/0".</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:21 PM, 29th Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">katrina</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1093" src="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">3</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:21 PM, 29th Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah UAE HB</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1092" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please share with us your Order number (if you placed your order online) or Invoice Number if you made your purchase at store. Order number will be mentioned in your
 confirmation email.</span></div>
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<div class="MsoNormal"><span style="color:black"> </span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">If you do not have an order or invoice number, please share the phone number you used while placing the order in format 0512345678</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:21 PM, 29th Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">katrina</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1091" src="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">9411931186</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:22 PM, 29th Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah UAE HB</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1090" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please share with us your email address.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:22 PM, 29th Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">katrina</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1089" src="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:22 PM, 29th Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah UAE HB</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1088" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you, please now reply with single digit that corresponds to your question:</span></div>
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<div class="MsoNormal"><span style="color:black"> </span></div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">1. When will I get my Order?</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">2. Change the Delivery Date for my Order</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">3. Change my Delivery Address</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">4. Update alternate phone number for delivery</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">5. Question about Assembly of my furniture order</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">6. Complaint about Delivery of my order</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">7. I have another question about Delivery of my order</span></div>
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<div class="MsoNormal"><span style="color:black"> </span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please only reply with a single digit. Example reply "1" to check the status of your order</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:22 PM, 29th Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">katrina</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1087" src="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">1</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:22 PM, 29th Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah UAE HB</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1086" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2"></span></div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">If you are checking about status of a Furniture Delivery Order, the order will be delivered on the date you selected at the time of placing your order.</span></div>
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<div class="MsoNormal"><span style="color:black"> </span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">For non furniture items deliveries take 3-5 working days.</span></div>
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<div class="MsoNormal"><span style="color:black"> </span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Our delivery partner will call you before arriving for delivery</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:22 PM, 29th Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah UAE HB</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1085" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2"></span></div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">For us to investigate your issue further, we would require more information from you</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:22 PM, 29th Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah UAE HB</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1084" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please describe your question in 1 message. Please try to include as many details as possible in one message.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:22 PM, 29th Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">katrina</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1083" src="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Not received</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:22 PM, 29th Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah UAE HB</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1082" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you. If you have finished entering information now please reply 1. After you reply 1, I will begin processing your request.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:22 PM, 29th Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">katrina</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1081" src="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">1</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:22 PM, 29th Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah UAE HB</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you, I will now handover all of this information to a member of our Customer Support team to assist you.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:22 PM, 29th Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hannah UAE HB</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="36" height="36" style="width:.375in;height:.375in" id="_x0000_i1079" src="https://cdn.freshbots.ai/assets/share/bot-icon/0b7cedd104f74578477aeaadddb924d07a1e040f/50846cb93b58b205b1931e73126db9ee5de0423e/bot-icon.png?version=2"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Connecting to a member of our team may take a few minutes. Kindly wait, and we will be with you shortly.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:22 PM, 29th Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Laith</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Hello, my name is Laith , Please give me a few moments while I review and process your request. I will get back shortly.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:23 PM, 29th Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">katrina</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1077" src="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Ok</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:23 PM, 29th Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">katrina</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1076" src="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Thank you</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:23 PM, 29th Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Laith</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1075" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/L.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">please check the picture</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:24 PM, 29th Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">katrina</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1073" src="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Yes</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:24 PM, 29th Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">katrina</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1072" src="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">I received items on 27th but</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:24 PM, 29th Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">katrina</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1071" src="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">The order 9411931186 was supposed to be send to different address and some items missing</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:24 PM, 29th Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">katrina</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1070" src="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Order 9410966991 was supposed to come to 210A</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:25 PM, 29th Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">katrina</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1069" src="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">On the above order some items were cancelled and reordered</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:25 PM, 29th Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">katrina</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1068" src="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">You can see two orders in my account?</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:25 PM, 29th Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Laith</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1067" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/L.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please allow me a moment and I will check on this for you.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:26 PM, 29th Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">katrina</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1066" src="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Ok</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:26 PM, 29th Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">katrina</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1065" src="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Ok</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:26 PM, 29th Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">katrina</span></div>
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<div>
<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1064" src="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png"></span></div>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Some items are cancelled but still here</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:27 PM, 29th Jan</span></div>
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<div style="margin-right:22.5pt;float:right">
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Laith</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1063" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/L.png"></span></div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">for order 9411931186 , please let me know the missing item , as the record only one item not delivered</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:27 PM, 29th Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">katrina</span></div>
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<div>
<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1062" src="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png"></span></div>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">One sec</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:28 PM, 29th Jan</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">katrina</span></div>
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</div>
</div>
<div>
<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1061" src="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png"></span></div>
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<div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Pots and pans</span></div>
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<div style="margin-left:24.75pt">
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:28 PM, 29th Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">katrina</span></div>
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</div>
</div>
<div>
<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1060" src="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png"></span></div>
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<div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">I send you a screen shot</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:28 PM, 29th Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">katrina</span></div>
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</div>
</div>
<div>
<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1059" src="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png"></span></div>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Hold on please</span></div>
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<div style="margin-left:24.75pt">
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:28 PM, 29th Jan</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">katrina</span></div>
<div></div>
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</div>
</div>
<div>
<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1058" src="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png"></span></div>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46"><img width="738" height="1600" style="width:7.6875in;height:16.6666in" id="_x0000_i1057" src="https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_feedbackMessage/u_7bf031675342dc2a288e171a2520e25ac886361825f996810c46764d3989cbb8/img_9c8dfu9bjk_056a608e87e0bc074d1e091f7af571c6adc0f055629062379a2c1228bac0b923.jpeg"></span></div>
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<div style="margin-left:24.75pt">
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:30 PM, 29th Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">katrina</span></div>
<div></div>
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</div>
</div>
<div>
<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1056" src="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png"></span></div>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46"><img width="738" height="1600" style="width:7.6875in;height:16.6666in" id="_x0000_i1055" src="https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_feedbackMessage/u_7bf031675342dc2a288e171a2520e25ac886361825f996810c46764d3989cbb8/img_1mdkqck0ic_289a67b1eb8e9d3a2b93054530353ce0036ed146f93d4c2263216834a8912874.jpeg"></span></div>
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<div style="margin-left:24.75pt">
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:30 PM, 29th Jan</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
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<div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">katrina</span></div>
<div></div>
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</div>
</div>
<div>
<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1054" src="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png"></span></div>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46"><img width="738" height="1600" style="width:7.6875in;height:16.6666in" id="_x0000_i1053" src="https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_feedbackMessage/u_7bf031675342dc2a288e171a2520e25ac886361825f996810c46764d3989cbb8/img_kec8f7vhgu_5e9533ec1476088af589573fe3a816bb90e9e5cb296dd5d0d2871f660d42baee.jpeg"></span></div>
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<div style="margin-left:24.75pt">
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:30 PM, 29th Jan</span></div>
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<td style="padding:0in 11.25pt 0in 11.25pt"></td>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">katrina</span></div>
<div></div>
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</div>
</div>
<div>
<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1052" src="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png"></span></div>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46"><img width="738" height="1600" style="width:7.6875in;height:16.6666in" id="_x0000_i1051" src="https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/e306f3352594662ca28c6a1e6b35a47d8359469697c03b48070741c511b63cf3/f_feedbackMessage/u_7bf031675342dc2a288e171a2520e25ac886361825f996810c46764d3989cbb8/img_rndh5j491q_4369962f39d566f92da69f96ccb7ca6f9426062365b61a25f7a3cdf6903622af.jpeg"></span></div>
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<div style="margin-left:24.75pt">
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:30 PM, 29th Jan</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">katrina</span></div>
<div></div>
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</div>
</div>
<div>
<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1050" src="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png"></span></div>
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<div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">All items in yellow are not here</span></div>
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<div style="margin-left:24.75pt">
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:30 PM, 29th Jan</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">katrina</span></div>
<div></div>
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</div>
</div>
<div>
<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1049" src="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png"></span></div>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">But for example</span></div>
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<div style="margin-left:24.75pt">
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:30 PM, 29th Jan</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
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<div style="margin-right:22.5pt;float:right">
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Laith</span></div>
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</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1048" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/L.png"></span></div>
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<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">I do apologise for any inconvenience caused. this order 9410966991 , has been canceled for household items as team tried to deliver it 3 times and the delivery not done
 successfully</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:40 PM, 29th Jan</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
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<div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">katrina</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1047" src="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png"></span></div>
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<div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Yes</span></div>
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<div style="margin-left:24.75pt">
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:40 PM, 29th Jan</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">katrina</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1046" src="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png"></span></div>
<div></div>
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</div>
<div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Then I reordered</span></div>
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</div>
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</div>
<div style="margin-left:24.75pt">
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:40 PM, 29th Jan</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">katrina</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1045" src="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png"></span></div>
<div></div>
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</div>
<div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">With additional items</span></div>
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</div>
</div>
</div>
<div style="margin-left:24.75pt">
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:40 PM, 29th Jan</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">katrina</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1044" src="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png"></span></div>
<div></div>
<div></div>
</div>
<div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Now it’s mixed up</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div style="margin-left:24.75pt">
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:40 PM, 29th Jan</span></div>
<div></div>
<div></div>
</div>
</div>
</td>
</tr>
<tr>
<td style="padding:0in 11.25pt 0in 11.25pt"></td>
</tr>
<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">katrina</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1043" src="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png"></span></div>
<div></div>
<div></div>
</div>
<div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Overall some items are missing</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div style="margin-left:24.75pt">
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:40 PM, 29th Jan</span></div>
<div></div>
<div></div>
</div>
</div>
</td>
</tr>
<tr>
<td style="padding:0in 11.25pt 0in 11.25pt"></td>
</tr>
<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Laith</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1042" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/L.png"></span></div>
<div></div>
<div></div>
</div>
<div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">yea</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:41 PM, 29th Jan</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
</td>
</tr>
<tr>
<td style="padding:0in 11.25pt 0in 11.25pt"></td>
</tr>
<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Laith</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1041" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/L.png"></span></div>
<div></div>
<div></div>
</div>
<div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">I will escalate the issue to the concerned team for order 9411931186 for the missing item , please inform how many box you recived all the item and delivery has done
 for all item in 1 time ?</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:43 PM, 29th Jan</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
</td>
</tr>
<tr>
<td style="padding:0in 11.25pt 0in 11.25pt"></td>
</tr>
<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">katrina</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1040" src="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png"></span></div>
<div></div>
<div></div>
</div>
<div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">It was two deliveries same day</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div style="margin-left:24.75pt">
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:43 PM, 29th Jan</span></div>
<div></div>
<div></div>
</div>
</div>
</td>
</tr>
<tr>
<td style="padding:0in 11.25pt 0in 11.25pt"></td>
</tr>
<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Laith</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1039" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/L.png"></span></div>
<div></div>
<div></div>
</div>
<div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Same team ?</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:47 PM, 29th Jan</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
</td>
</tr>
<tr>
<td style="padding:0in 11.25pt 0in 11.25pt"></td>
</tr>
<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">katrina</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1038" src="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png"></span></div>
<div></div>
<div></div>
</div>
<div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">I don’t think so</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div style="margin-left:24.75pt">
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:47 PM, 29th Jan</span></div>
<div></div>
<div></div>
</div>
</div>
</td>
</tr>
<tr>
<td style="padding:0in 11.25pt 0in 11.25pt"></td>
</tr>
<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Laith</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1037" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/L.png"></span></div>
<div></div>
<div></div>
</div>
<div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">All items in yellow are not received ?</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:49 PM, 29th Jan</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
</td>
</tr>
<tr>
<td style="padding:0in 11.25pt 0in 11.25pt"></td>
</tr>
<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">katrina</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1036" src="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png"></span></div>
<div></div>
<div></div>
</div>
<div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">The cups are here</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div style="margin-left:24.75pt">
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:50 PM, 29th Jan</span></div>
<div></div>
<div></div>
</div>
</div>
</td>
</tr>
<tr>
<td style="padding:0in 11.25pt 0in 11.25pt"></td>
</tr>
<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">katrina</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1035" src="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png"></span></div>
<div></div>
<div></div>
</div>
<div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Apologies for thwy</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div style="margin-left:24.75pt">
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:50 PM, 29th Jan</span></div>
<div></div>
<div></div>
</div>
</div>
</td>
</tr>
<tr>
<td style="padding:0in 11.25pt 0in 11.25pt"></td>
</tr>
<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">katrina</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1034" src="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png"></span></div>
<div></div>
<div></div>
</div>
<div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Rest is missing</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div style="margin-left:24.75pt">
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:50 PM, 29th Jan</span></div>
<div></div>
<div></div>
</div>
</div>
</td>
</tr>
<tr>
<td style="padding:0in 11.25pt 0in 11.25pt"></td>
</tr>
<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Laith</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1033" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/L.png"></span></div>
<div></div>
<div></div>
</div>
<div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">I dont get you , please confirm ,All items in yellow are not received ?</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:51 PM, 29th Jan</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
</td>
</tr>
<tr>
<td style="padding:0in 11.25pt 0in 11.25pt"></td>
</tr>
<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">katrina</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1032" src="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png"></span></div>
<div></div>
<div></div>
</div>
<div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Yes</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div style="margin-left:24.75pt">
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:51 PM, 29th Jan</span></div>
<div></div>
<div></div>
</div>
</div>
</td>
</tr>
<tr>
<td style="padding:0in 11.25pt 0in 11.25pt"></td>
</tr>
<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">katrina</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1031" src="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png"></span></div>
<div></div>
<div></div>
</div>
<div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Except the coffee mugs, they are here</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div style="margin-left:24.75pt">
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:51 PM, 29th Jan</span></div>
<div></div>
<div></div>
</div>
</div>
</td>
</tr>
<tr>
<td style="padding:0in 11.25pt 0in 11.25pt"></td>
</tr>
<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Laith</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1030" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/L.png"></span></div>
<div></div>
<div></div>
</div>
<div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">thanks for confirmation</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:54 PM, 29th Jan</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
</td>
</tr>
<tr>
<td style="padding:0in 11.25pt 0in 11.25pt"></td>
</tr>
<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Laith</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1029" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/L.png"></span></div>
<div></div>
<div></div>
</div>
<div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">I do apologise for any inconvenience caused. I will escalate the issue to the concerned team and will update you via email as soon as possible</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:55 PM, 29th Jan</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
</td>
</tr>
<tr>
<td style="padding:0in 11.25pt 0in 11.25pt"></td>
</tr>
<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">katrina</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1028" src="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png"></span></div>
<div></div>
<div></div>
</div>
<div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Ok</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div style="margin-left:24.75pt">
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:55 PM, 29th Jan</span></div>
<div></div>
<div></div>
</div>
</div>
</td>
</tr>
<tr>
<td style="padding:0in 11.25pt 0in 11.25pt"></td>
</tr>
<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">katrina</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1027" src="https://images.freshchat.com/30x30/fresh-chat-names/img/basketball.png"></span></div>
<div></div>
<div></div>
</div>
<div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Thank you</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div style="margin-left:24.75pt">
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:55 PM, 29th Jan</span></div>
<div></div>
<div></div>
</div>
</div>
</td>
</tr>
<tr>
<td style="padding:0in 11.25pt 0in 11.25pt"></td>
</tr>
<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Laith</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1026" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/L.png"></span></div>
<div></div>
<div></div>
</div>
<div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:58 PM, 29th Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">katrina</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:59 PM, 29th Jan</span></div>
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